Provider manual

Provider Manual

The Mercy Care Provider Manual now contains important information regarding all of Mercy Care's Medicaid plans - Complete Care, Long Term Care and Regional Behavioral Health Agreement (RBHA). Information regarding the Department of Developmental Disabilities is also included. 

The Mercy Care Provider Manual contains important contact information and detailed processes and procedures for the care of our members.  It also outlines the integration of behavioral health with physical health. 

Compliance with processes and procedures outlined in the provider manual is considered part of your contactual obligation as a participating health care provider. 

If you have any questions regarding our Mercy Care Provider Manual, you can contact your Provider Relations Representative in the Provider Relations Department by calling 602-263-3000 or 800-624-3879. 


Mercy Care offers the following Provider Outreach Manuals for your convenience: