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Mercy Care ACC-RBHA, Long Term Care or Developmental Disabilities
Go backCall Mercy Care ACC-RBHA, Long Term Care or Developmental Disabilities
602-263-3000 or 1-800-624-3879 (TTY 711)
7 a.m. to 6 p.m., Monday to Friday (excluding state-approved holidays)
After hours and on weekends
Just leave a voice message. We’ll return your call on the next business day.
Questions about eligibility and benefits? You can get answers anytime, day or night, with our self-service tools:
Arizona behavioral health crisis line: 1-844-534-4673 or 1-844-534-HOPE.
Nurse Line: 602-263-3000 or 1-800-624-3879 (TTY 711), 24 hours a day, 7 days a week.
We’re here for members who have questions or need help making health decisions, especially after hours. During business hours, we’ll connect members with a nurse. After hours, they can choose the option to speak with a nurse.
Language services: 602-263-3000 or 1-800-624-3879 (TTY 711). Choose the option to schedule interpretation services. You can no longer schedule requests with interpretation vendors directly. Learn more about language services.
Mailing address
You can send a letter to:
Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Mercy Care ACC-RBHA with SMI
Go backCall Mercy Care ACC-RBHA with SMI
602-586-1841 or 1-800-564-5465 (TTY 711)
24 hours a day, 7 days a week
Questions about eligibility and benefits? You can also use our self-service tools:
Arizona behavioral health crisis line: 1-844-534-4673 or 1-844-534-HOPE.
Nurse Line: 602-586-1841 or 1-800-564-5465 (TTY 711): 24 hours a day, 7 days a week.
We’re here for members who have questions or need help making health decisions, especially after hours. During business hours, we’ll connect members with a nurse. After hours, they can choose the option to speak with a nurse.
Language services: 602-586-1841 or 1-800-564-5465 (TTY 711). Choose the option to schedule interpretation services. You can no longer schedule requests with interpretation vendors directly. Learn more about language services.
Mailing address
You can send a letter to:
Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Mercy Care DCS CHP
Go backCall Mercy Care DCS CHP
602-212-4983 or 1-833-711-0776 (TTY 711)
8 a.m. to 5 p.m., Monday to Friday (excluding state-approved holidays)
After hours and on weekends
Just leave a voice message. We’ll return your call on the next business day. Questions about eligibility and benefits? You can get answers anytime, day or night, with our self-service tools:
Arizona behavioral health crisis line: 1-844-534-4673 or 1-844-534-HOPE.
Nurse Line: 602-212-4983 or 1-833-711-0776 (TTY 711). 24 hours a day, 7 days a week.
We’re here for members who have questions or need help making health decisions, especially after hours. During business hours, we’ll connect members with a nurse. After hours, they can choose the option to speak with a nurse.
Language services: 602-212-4983 or 1-833-711-0776 (TTY 711). Choose the option to schedule interpretation services. You can no longer schedule requests with interpretation vendors directly. Learn more about language services.
Mailing address
You can send a letter to:
Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Mercy Care Advantage
Go backCall Mercy Care Advantage
602-586-1730 or 1-877-436-5288 (TTY 711)
8 a.m. to 8 p.m., 7 days a week (excluding state-approved holidays)
After hours and on weekends
Just leave a voice message. We’ll return your call on the next business day. Questions about eligibility and benefits? You can get answers anytime, day or night, with our self-service tools:
Arizona behavioral health crisis line: 1-844-534-4673 or 1-844-534-HOPE.
Nurse Line: 602-586-1730 or 1-877-436-5288 (TTY 711). We’re here for members who have questions or need help making health decisions, especially after hours. During business hours, we’ll connect members with a nurse. After hours, they can choose the option to speak with a nurse.
Language services: 602-586-1730 or 1-877-436-5288 (TTY 711). Choose the option to schedule interpretation services. You can no longer schedule requests with interpretation vendors directly. Learn more about language services.
Mailing address
You can send a letter to:
Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
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