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Events and training

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and serve your community. Most training is optional, but some is required, like the Medicaid course tracking for some provider types, as well as the Mercy Care Advantage model of care.

What is workforce development?

What is workforce development?

This is our investment in you, and it’s a “win-win” opportunity. For you, it means skills growth and career development. For us, it means better care and service for our members. And we believe it creates better health outcomes. 

We value collaborative, transparent knowledge-sharing. And we’re committed to providing you with effective, high-quality training. 

Experienced professionals make up our training team. We change or update our offerings and teaching styles to meet the roles, duties, operations, regulations and needs of those in our programs. You can choose from scheduled face-to-face trainings, scheduled conference-call trainings, and self-directed technology-based trainings.

Our Workforce Development Training and Resource site has valuable content about:

  • Working with our dedicated Workforce Development department

  • Physical health courses for behavioral health providers (not available in Relias)   

We’ll continue to work with you to develop more courses. Have a question or suggestion for a course? Email us anytime. Just give us 1 to 5 business days to reply. 


Types of training

  • Required Medicaid course tracking for some provider types: Some behavioral health organizations with certain provider types must track course completion through Relias.
  • Required Mercy Care Advantage model of care training: providers must complete this training within 90 days of contracting and then, annually. 

  • Workforce development: Stay up to date with your behavioral health education. Email us to learn more and find out if you qualify for these trainings. We can also help you register with Relias, the education provider.   

  • Network Management: Join a webinar to learn about our workflows, policies, procedures and other topics of interest.  Can’t make it to the latest webinar? No problem. We record them so you can watch at your convenience. 

  • Computer-based training: Choose from several different topics. We’ll provide an attestation for providers to get credit for taking these courses.  

  • Arizona Health Care Cost Containment System (AHCCCS) Back to Basics: Stay current on your AHCCCs training

  • Other presentations: Watch this page for other trainings that can enhance your education. 


Required training

All ACC-RBHA and ACC-RBHA with SMI behavioral health organizations must track their staff course completions of the mandated statewide training requirements through Relias, the Statewide Learning Management System. This is a contractual requirement for these provider types:

  • 39 Habilitation Provider                                                                                                                   
  • 77 Behavioral Health Outpatient Clinic                                                                                           
  • IC Integrated Clinic                                                                                                                           
  • A3 Community Service Agency                                                                                                        
  • A6 Rural Substance Abuse Transitional Agency                                                                              
  • B7 Crisis Services Provider                                                                                                               
  • B8 Behavioral Health Residential Facility
  • B1 Level I Residential Treatment Center-Secure (IMD)
  • 78 Level I Residential Treatment Center Secure (non IMD)
  • B2 Level I Residential Treatment Center-Non-Secure (non-IMD)                                                   
  • B3 Level I Residential Treatment Center-Non-Secure (IMD)                                                           
  • C2 Federally Qualified Health Center (FQHC)                                                                                  
  • 29 Community/Rural Health Center (RHC)

Perhaps your agency isn’t on the previous list? If not, but you contract with one or more of the provider types on that list, you also have the contractual requirement if you are a: 

  • B5 Sub Acute Facility (1-16 Beds)
  • A5 Behavioral Health Therapeutic Home
  • BC Board Certified Behavioral Analyst
  • 85 Licensed Clinical Social Worker (LCSW)
  • 86 Licensed Marriage & Family Therapist (LMFT)
  • 87 Licensed Professional Counselor (LPC)
  • A4 Licensed Independent Substance Abuse Counselor (LISAC)

Next steps

You’ll want to set up an account under the Arizona Association of Health Plans (AzAHP) and complete a one-time implementation fee of $1,500. You can email Mercy Care Workforce Development to get started and ask questions. Or check Chapter 100 of your provider manual under “Requesting Relias Access for newly contracted Providers.” 

The model of care (MOC) for the MCA Special Needs Plan (SNP) offers an integrated care management program with enhanced assessment and management for enrolled dual-eligible members. A comprehensive and integrated model of care results from a combination of factors we designed to meet member needs:

  • Processes

  • Oversight committees

  • Provider management

  • Care management

  • Coordination efforts

Under our Medicare contract, we must implement an MOC and provide ongoing training to health plan staff and network providers who contribute to the effectiveness of the MOC. This training provides education on the:

  • Elements and goals we’ve established

  • Role that our network providers play in the delivery of care to our members

Deadlines and requirements for network providers

  • You must complete the MOC training within 90 days of contracting and then, annually. 

  • You must complete an attestation that goes with the training.

  • You can get a copy of the MCA MOC training if you prefer to do the training in your office or online.

  • You may receive a follow-up communication from us, as needed. We monitor timely MOC training completion to comply with this MCA contract requirement.

2021 Mercy Care Advantage Model of Care Training (PDF) Document Date: 04/19/2021


Optional training

Mercy Care has relationships with several organizations that provide support on various topics. You might use these training resources:

  • During staff meetings

  • To supplement face-to-face trainings and enhance the learning experience

  • As “lunch and learn” topics

  • To educate members and family members

PsychArmor Institute

This nonprofit organization provides free education and support for all Americans to engage effectively with the military community.

PsychArmor is the only national institute of its kind, dedicated to bridging the military-civilian divide through education. The institute also provides access to mental health experts that are ready to provide support.

Visit PsychArmor to learn more.


PsychHub’s mission is to educate and connect consumers seeking mental health care with practitioners who are trained to treat their symptoms, take their insurance, and are a good cultural fit.

Learn more about PsychHub.

Continuing medical education (CME) at® has provided a range of free continuing education for more than a decade. You can find activities that meet your CME requirements. The easy-to-use web portal makes finding courses and tracking required credits simple.

The site is a division of Relias Media, a Relias Company, trusted for more than 40 years by doctors, nurses and other medical professionals to provide current, evidence-based continuing education designed to improve patient outcomes. 

Learn more about

All the AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) plans in the state of Arizona make up the Arizona Association of Health Plans (AzAHP) Workforce Development Alliance (AWFDA). This includes: 

  • Arizona Complete Health

  • Banner University Health Plans

  • Care 1st

  • Health Choice Arizona

  • Mercy Care

  • Molina Health Care 

  • United Healthcare Community Plan 

Together, these plans act as a single point of contact for reference and direction for the shared provider network. This Alliance is dedicated to working with Relias, AHCCCS, health care providers, members, and communities as a whole, to drive long-lasting and effective changes in workforce development and member outcomes. 

To achieve this vision, they work collaboratively as seven separately established health plans to assist the provider network in the transition from a prescriptive and compliance-based system, to a more autonomous, integrated, and competency-based system.

The mission of AzAHP Workforce Development Alliance (AWFDA) is to evaluate, monitor, and support the development of the capability, capacity, connectivity, culture, and commitment of our provider workforce.

Mercy Care providers can find events and training that serve your practice and our members.  

Upcoming events 

Watch this space for upcoming events.

Ongoing events

TBI & Domestic Violence Primary Care Provider Course - May 2022 to 2025

Autism Spectrum Disorder Training for Health Professionals (PDF)

Arizona's Military Veteran Resource Navigators - AHCCCS Training (PDF) 

Developmental Screening and Fluoride Varnish Training (PDF)


Check your provider manual to learn more. Or contact us.