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If getting to a provider's office is a challenge or if you'd rather meet with your provider virtually. Call your provider and ask if they offer telehealth visits. Your primary care provider may be able to coordinate home monitoring if you need it. Ask them when you call.   

If your provider doesn’t offer remote visits or phone consultation as an option, we have a number of other practices that can take your call. We have practices who can help with a wide variety of member health concerns, from pediatrics to behavioral health care and counseling. 

To see a complete list of telemedicine/telehealth providers, visit the directory above. Enter your plan, zip code and either provider name or specialty. In the next screen, use the filter on the left and under “special training/experience” and select "telemedicine". 

Providers below only offer services virtually and don't have a physical location.

Provider Name 

Contact

Services

Bicycle Health Medical Group 

(Available in Maricopa, Pinal and Gila counties)

628-529-0622
  • Medication assisted treatment (MAT) services
  • Behavioral health care including medication management, therapy, peer support and social support

If your behavioral health provider doesn’t offer remote visits or phone consultation as an option, we have a number of other provider practices that can help you. 

Below are some providers you can contact for a telemedicine appointment.  

Provider Name 

Phone number  

Services

Bayless Virtual Care (Bayless Integrated Healthcare) 

602-777-6302 

 

Bicycle Health Medical Group 

(Available in Maricopa, Pinal and Gila counties)

  

628-529-0622
  • Medication assisted treatment (MAT) services
  • Behavioral health care including medication management, therapy, peer support and social support

Crisis Response Network  

602-347-1100 (Warm Line) 

  

Scottsdale Physicians Group 

Call 480-268-2670, any time.
If you call between 5 p.m. and 8 a.m., you’ll reach the answering service and they will contact the provider on call.

 

Spectrum Healthcare 

Call 928-634-2236 

 

Teen Lifeline 

Call/text 602-248-8336.
You can call 24/7. 
Texting is available Monday - Friday, 12 p.m. - 9 p.m.; Saturday - Sunday, 3 p.m. to 9 p.m.
Peer counselors are available from 3 p.m. to 9 p.m. every day.

 

Women’s Health Innovations 

Call 480-339-7119 and leave your contact information or

email intake@whiarizona.com

 

 

Recovia Telehealth

Call 480-712-4600 or email hub@recovia.com

 

 

Mercy Care also has provider practices that are able to provide urgent care in your home, once you’ve answered some pre-screening questions. Contact them using the information below. 

  • Dispatch Health: Call 480-295-4490 or visit dispatchhealth.com.  
  • Scottsdale Physicians Group (SPG): Call 480-268-2670 any time. (If you call between 5 p.m. and 8 a.m., you’ll reach the answering service and they will contact the provider on call.)    
  • Spectrum Healthcare: Call 928-634-2236
  • DMG Children's Rehabilitative Services: Call 602-914-4KID

Need help navigating the provider directory? Click for a step-by-step guide: English | Spanish

Getting started 

  1. Use the top dropdown arrow to select Mercy Care RBHA as your plan to find a behavioral health provider that is offering virtual visits.   

  2. Fill in the ZIP code you want. If you don’t know the ZIP code, click the box that says, “Do not know the ZIP code?” and fill in the blank for the county you want to search. 
     
  3. If you’re looking for a specific provider or facility, fill in that blank with the name. Click "Search." 

  4. If you are looking for a type of provider or facility, click the dropdown arrow next to “Select a Specialty” in the Specialty box. Select the box next to “Behavioral Health Centers/Services” and then click “Search.”  

Your search results 

Depending on your search criteria and which providers or facilities are in the Mercy Care network, you’ll get results from your search, or you’ll get a message saying no providers were found. If you get “No providers match your search,” you can search again using different criteria. You can also call Mercy Care Member Services at 602-263-3000 or 1-800-624-3879 or Mercy Care RBHA Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD) 711.  

If you get search results back, you can also refine your search using the options on the left side of the search results screen. Scroll all the way down to Special Training/Experience, click the dropdown arrow, and then scroll down to the “Telemedicine” option. Click the box next to “Telemedicine.” Your search results will appear.  

What to do next 

Contact the provider directly to make an appointment. Tell them you want to schedule a virtual visit. Follow the office’s instructions.  

Saving your search results 

At the very top of the search results listing (where it says “Page 1 of xx”), on the right side of that box, you’ll see an option to print the results or to email the results.   

Print: If you click the print icon (the gray and purple), the search results will open as a .pdf file. Follow the document prompts to print. 

Email: If you click the email icon (the gray and green), a window will open. Type in your email address to the blank space and click “Send.” Your results will be emailed with a .pdf attachment to the address you provide.  

Use our pharmacy search tool to find a network pharmacy near you.

You should also ask your doctor about e-Prescribing. Many doctors can now electronically send prescriptions directly to pharmacies. This can help save you time and an extra trip. Ask your doctor if e‑Prescribing is an option for you.

Pharmacy search tool to find a network pharmacy

ACC, DDD, ALTCS, MCA, DCS CHP and RBHA members:

Use our dental provider search tool below to find a network dentist near you.
Dental provider search tool

Need help navigating the dental search tool? Click for a step-by-step guide: English | Spanish

Our nurse line is available 24 hours a day/ 7 days a week to answer general medical questions.

Call Mercy Care Member Services at 602‑263‑3000 or 1‑800‑624‑3879, and select the “speak to a nurse” option.

For Mercy Care RBHA, call 602-586-1841 or 1-800-564-5465, and select "more options" and the “speak to a nurse” option.

Mercy Care Advantage Click here to find a pharmacy

Mercy Care Advantage Click here to find a dentist

Additional information about the Provider/Pharmacy Directories

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Last Updated: 1/9/2023