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Mercy Care understands your concerns and that you might have questions.   

First, call your primary care provider if you are feeling sick – it’s very likely that they can resolve your question over the phone, or with a remote visit.    

If you had a routine visit already scheduled with your provider, it is likely that they will re-schedule that visit until the COVID-19 emergency status has been lifted. Call your provider to confirm whether your appointment has been cancelled.      

Your primary care provider may be able to coordinate home monitoring if you require it. Ask them when you call.   

If your provider doesn’t offer remote visits or phone consultation as an option, we have a number of other practices that can take your call. We have practices who can help with a wide variety of member health concerns, from pediatrics to behavioral health care and counseling.  

Mercy Care also has provider practices that are able to provide urgent care in your home, once you’ve answered some pre-screening questions. Contact them using the information below. 

  • Dispatch Health: Call 480-295-4490 or visit dispatchhealth.com.  
  • Scottsdale Physicians Group (SPG): Call 480-268-2670 any time. (If you call between 5 p.m. and 8 a.m., you’ll reach the answering service and they will contact the provider on call.)    
  • Spectrum Healthcare: Call 928-634-2236
  • DMG CRS: Call 602-914-4KID

To see a list of our other telemedicine/telehealth providers, visit the directory above. You can also see a list in the menu below: Virtual Behavioral Health Visits during the COVID-19 Emergency.

Mercy Care understands that we’re living with a lot of uncertainty during this COVID-19 emergency. You may find that you may need to see a behavioral health provider during this time. If your behavioral health provider doesn’t offer remote visits or phone consultation as an option, we have a number of other provider practices that can help you. 

Below are some providers you can contact for a telemedicine appointment.  

Provider Name 

Phone number  

Other ways to contact 

Bayless Virtual Care (Bayless Integrated Healthcare) 

Call 602-777-6302 

 

Crisis Response Network  

602-347-1100 (Warm Line) 

Central AZ Crisis Line: 
602-222-9444 or  
1-800-631-1314 

Northern Arizona Crisis Line:
1-877-756-4090  

Southern Arizona Crisis Line: 
1-866-495-6735 

Scottsdale Physicians Group 

Call 480-268-2670, any time.
If you call between 5 p.m. and 8 a.m., you’ll reach the answering service and they will contact the provider on call.

 

Spectrum Healthcare 

Call 928-634-2236 

 

Teen Lifeline 

Call/text 602-248-8336.
You can call 24/7. 
Texting is available Monday - Friday, 12 p.m. - 9 p.m.; Saturday - Sunday, 3 p.m. to 9 p.m.
Peer counselors are available from 3 p.m. to 9 p.m. every day.

 

Women’s Health Innovations 

Call 480-339-7119 and leave your contact information.  

Email intake@whiarizona.com

Recovia Telehealth

Call 480-712-4600

Email hub@recovia.com 
FAX 602-428-7045

 

Need help navigating the provider directory? Click for a step-by-step guide: English | Spanish

Getting started 

  1. Use the top dropdown arrow to select Mercy Care RBHA as your plan to find a behavioral health provider that is offering virtual visits.   

  2. Fill in the ZIP code you want. If you don’t know the ZIP code, click the box that says, “Do not know the ZIP code?” and fill in the blank for the county you want to search. 
     
  3. If you’re looking for a specific provider or facility, fill in that blank with the name. Click "Search." 

  4. If you are looking for a type of provider or facility, click the dropdown arrow next to “Select a Specialty” in the Specialty box. Select the box next to “Behavioral Health Centers/Services” and then click “Search.”  

Your search results 

Depending on your search criteria and which providers or facilities are in the Mercy Care network, you’ll get results from your search, or you’ll get a message saying no providers were found. If you get “No providers match your search,” you can search again using different criteria. You can also call Mercy Care Member Services at 602-263-3000 or 1-800-624-3879 or Mercy Care RBHA Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD) 711.  

If you get search results back, you can also refine your search using the options on the left side of the search results screen. Scroll all the way down to Special Training/Experience, click the dropdown arrow, and then scroll down to the “Telemedicine” option. Click the box next to “Telemedicine.” Your search results will appear.  

What to do next 

Contact the provider directly to make an appointment. Tell them you want to schedule a virtual visit. Follow the office’s instructions.  

Saving your search results 

At the very top of the search results listing (where it says “Page 1 of xx”), on the right side of that box, you’ll see an option to print the results or to email the results.   

Print: If you click the print icon (the gray and purple), the search results will open as a .pdf file. Follow the document prompts to print. 

Email: If you click the email icon (the gray and green), a window will open. Type in your email address to the blank space and click “Send.” Your results will be emailed with a .pdf attachment to the address you provide.  

Use our pharmacy search tool to find a network pharmacy near you.

You should also ask your doctor about e-Prescribing. Many doctors can now electronically send prescriptions directly to pharmacies. This can help save you time and an extra trip. Ask your doctor if e‑Prescribing is an option for you.

Pharmacy search tool to find a network pharmacy

ACC, DDD, ALTCS, MCA, DCS CHP and RBHA members:

Use our dental provider search tool below to find a network dentist near you.
Dental provider search tool

Need help navigating the dental search tool? Click for a step-by-step guide: English | Spanish

Our nurse line is available 24 hours a day/ 7 days a week to answer general medical questions.

Call Mercy Care Member Services at 602‑263‑3000 or 1‑800‑624‑3879, and select the “speak to a nurse” option.

For Mercy Care RBHA, call 602-586-1841 or 1-800-564-5465, and select "more options" and the “speak to a nurse” option.

Mercy Care Advantage Click here to find a 2022 pharmacy

Mercy Care Advantage Click here to find a dentist

Additional information about the 2022 Provider/Pharmacy Directories

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Last Updated: 7/7/2022