Pharmacy

Getting your medications delivered to you
You don't have to leave your house to get your medication. You can get your medication delivered to your home. Or, if you prefer, the medication can be delivered to your doctor's office. Get started today! Click on the "Mail-order prescriptions" menu below for details. 

Prescription drug benefits
The pharmacies in our Medicaid network are changing as of February 3. You must use a pharmacy that’s in our network. Mercy Care network pharmacies include:

  • Any CVS Pharmacy® (including those inside Target® stores), Walmart, Safeway, Fry’s, Albertson’s and Sam’s Club
  • Most local neighborhood pharmacies
  • Many hospital pharmacies

This change may not affect you right now. Just remember it’s best to always get your medicine at a network pharmacy. If you are filling prescriptions at a pharmacy that will no longer be in the network, you will soon get a letter about how to:

  • Find a new network pharmacy
  • Transfer (move) your current prescriptions to the new network pharmacy you choose

You can visit https://www.mercycareaz.org/find-a-provider for a list of network pharmacies. Please be aware that Walgreens pharmacies will still show in the directory until February 2. However you should transfer (move) your current prescriptions to a new network pharmacy other than Walgreens.

You can also contact Mercy Care Member Services for assistance in locating a network pharmacy near you.

For answers to some common questions, you can visit the FAQ. 
Do you have a specialty prescription? Click here for more information.

Whether it’s pain medications after an injury or medication to manage a health condition, getting the prescription drugs you need is an important part of your health care. We want to make it as convenient for you as possible.

Learn more about your prescription drug benefits:

Save time with mail-order prescription drugs

Do you take medications on a regular basis for an ongoing condition, like high blood pressure or arthritis? Then you may be able to join Mercy Care’s mail-order maintenance prescription drug program. This service delivers your drugs to your home or doctor’s office.

To start the mail-order process, call Mercy Care Member Services at 602-263-3000 or 1-800-624-3879 (TTY/TDD) 1-866-602-1982 (7 a.m. to 6 p.m. Monday-Friday) to request a mail-order form, or you can register online with CVS Caremark. Once registered, you will be able to order refills, renew your prescription and check the status of your order.

Fill out the Mail Service Order Form (English | Español).

What you need to know about your medications To help you with a medical issue, your doctor or dentist may prescribe a medication. Be sure to let your doctor know about any other medications you are taking. This includes those from another doctor and medications or herbal supplements that you buy on your own. Some drugs can cause harm if taken together. Telling your doctor what you are taking can help prevent harmful reactions. Before you leave the office, ask these questions:

  • Why am I taking this medication?
  • What is it supposed to do for me?
  • How should the medicine be taken?
  • When?
  • For how many days?
  • What are the possible side effects or allergic reactions of the medicine?
  • What should I do if a side effect happens?
  • What will happen if I don’t take this medication?

Carefully read the drug information the pharmacy gives you when you fill your prescription. It will explain what you should and should not do and possible side effects.

Many doctors can now electronically send prescriptions directly to pharmacies. This can help save you time and an extra trip. Ask your doctor if e‑Prescribing is an option for you.

Mercy Care specialty drugs are filled by CVS Specialty Pharmacy. A specialty pharmacy fills drugs and has other services to help you. The Specialty Drug Program has special services for you:

  • You can talk to a pharmacist 24 hours a day, 7 days a week
  • Counseling about your drug and disease
  • Coordination of care with you and your doctor
  • Delivery of specialty drugs to your home or doctor’s office at no cost to you
  • You can drop off your prescription and pick up your drug at any CVS Pharmacy (including those inside Target stores)

You can call CVS Specialty Pharmacy toll-free at 1-800-237-2767; TTY/TDD: 1-800-863-5488. CVS Specialty Pharmacy will help you with filling your specialty drug. The specialty drug list lists all the specialty drugs available.

View our Frequently Asked Questions for answers to common questions.

Download the Mercy Care formulary

You now have the ability to use the new Formulary Search Tool to find out which medications are on the formulary drug lists. You can search by drug name or drug class. The search tool will show formulary status, generic alternatives and if there are any requirements, such as prior authorization, quantity limits or age limits. The formularies can change.

Is your prescription covered?

If you need medicine, your doctor will choose one from Mercy Care’s list of covered drugs. Ask your doctor to make sure the drug is on the list.

Not sure if a certain drug is covered? Check the Preferred Drug List (PDL). This is a list of drugs that are typically covered if they are medically necessary. To search for a particular drug, click on the binocular icon in the left-hand margin and type the word you are looking for in the search box.

If you need medicine that’s not on the list and you can’t take another kind, your doctor can ask for an exception. Some medicines that don’t need a prescription are also covered when your doctor asks for them.

Prescriptions should be filled at a pharmacy that is part of the Mercy Care network. See if your pharmacy is in our network. You do not have to pay for medicines. However, in some cases, AHCCCS members are required to pay co-payments for prescriptions (for example AHCCCS Care - $2.30 for Generic and $2.30 for Brand). 

Do not make any copayments because Mercy Care cannot pay you back. If you have other insurance, Mercy Care will only pay the copay if the drug is on the Mercy Care drug list.

Your prescriptions are covered by Mercy Care only if you do NOT have Medicare.

For more detailed information about your Mercy Care prescription drug coverage, please review your Member Handbook and other plan materials. If you have questions please call Member Services Monday through Friday, 7 a.m. to 6 p.m at 602-263-3000 or toll-free 1-800-624-3879 (TTY/TDD 711).

Over-the-counter product list

September 2020

Additions:

  • Cyclophosph Cap 25mg
  • Cyclophosph Cap 50mg
  • Erivedge Cap 150mg (Prior Authorization Required)
  • Abiraterone Tab 250mg (Prior Authorization Required)
  • Venclexta Tab 10mg (Prior Authorization Required)
  • Venclexta Tab 50mg (Prior Authorization Required)
  • Venclexta Tab 100mg (Prior Authorization Required)
  • Venclexta Tab Start Pk (Prior Authorization Required)
  • Tafinlar Cap 50mg (Prior Authorization Required)
  • Tafinlar Cap 75mg (Prior Authorization Required)
  • Rydapt Cap 25mg (Prior Authorization Required)
  • Mekinist Tab 0.5mg (Prior Authorization Required)
  • Mekinist Tab 2mg (Prior Authorization Required)
  • Gilotrif Tab 20mg (Prior Authorization Required)
  • Gilotrif Tab 30mg (Prior Authorization Required)
  • Gilotrif Tab 40mg (Prior Authorization Required)
  • Alecensa Cap 150mg (Prior Authorization Required)
  • Zykadia Cap 150mg (Prior Authorization Required)
  • Jakafi Tab 5mg (Prior Authorization Required)
  • Jakafi Tab 10mg (Prior Authorization Required)
  • Jakafi Tab 15mg (Prior Authorization Required)
  • Jakafi Tab 20mg (Prior Authorization Required)
  • Jakafi Tab 25mg (Prior Authorization Required)
  • Kalydeco Tab 150mg (Prior Authorization Required)
  • Kalydeco Pak 25mg (Prior Authorization Required)
  • Kalydeco Pak 50mg (Prior Authorization Required)
  • Kalydeco Pak 75mg (Prior Authorization Required)
  • Ofev Cap 100mg (Prior Authorization Required)
  • Ofev Cap 150mg (Prior Authorization Required)
  • Austedo Tab 6mg (Prior Authorization Required)
  • Austedo Tab 9mg (Prior Authorization Required)
  • Austedo Tab 12mg (Prior Authorization Required)
  • Soliris Inj 10mg/Ml (Prior Authorization Required)
  • Lenvima Cap 4mg (Prior Authorization Required)
  • Lenvima Cap 8 Mg (Prior Authorization Required)
  • Lenvima Cap 10 Mg (Prior Authorization Required)
  • Lenvima Cap 12mg (Prior Authorization Required)
  • Lenvima Cap 20 Mg (Prior Authorization Required)
  • Lenvima Cap 14 Mg (Prior Authorization Required)
  • Lenvima Cap 18 Mg (Prior Authorization Required)
  • Lenvima Cap 24 Mg (Prior Authorization Required)
  • Repatha Push Inj 420/3.5 (Prior Authorization Required)
  • Repatha Inj 140mg/ml (Prior Authorization Required)
  • Xolair Inj 75/0.5 (Prior Authorization Required)
  • Xolair Inj 150mg/ml (Prior Authorization Required)
  • Symdeko Tab 50-75mg (Prior Authorization Required)
  • Symdeko Tab 100-150 (Prior Authorization Required)

Removals:

  • None

Other Updates:

  • None

 

August 2020

Additions:

  • Diclofenac Sodium Soln 1.5% (Quantity Level Limit, Step Therapy Required)
  • Ibrance Cap 100mg (Prior Authorization Required, Quantity Level Limit)
  • Ibrance Cap 125mg (Prior Authorization Required, Quantity Level Limit)
  • Ibrance Cap 75mg (Prior Authorization Required, Quantity Level Limit)
  • Ibrance Tab 100mg (Prior Authorization Required, Quantity Level Limit)
  • Ibrance Tab 125mg (Prior Authorization Required, Quantity Level Limit)
  • Ibrance Tab 75mg (Prior Authorization Required, Quantity Level Limit)
  • Temixys 300-300 (Quantity Level Limit)
  • Lynparza Tab 100mg (Prior Authorization Required, Quantity Level Limit)
  • Lynparza Tab 150mg (Prior Authorization Required, Quantity Level Limit)
  • Solifenacin Succinate Tab 10 Mg (Quantity Level Limit, Step Therapy Required)
  • Solifenacin Succinate Tab 5 Mg (Quantity Level Limit, Step Therapy Required)
  • Symproic Tab 0.2mg (Prior Authorization Required, Quantity Level Limit)

Removals:

  • Fluorouracil Cream 0.5%
  • Naproxen Sodium Tab 275 Mg
  • Tolmetin Sodium Cap 400
  • Tolmetin Sodium Tab 200
  • Tolmetin Sodium Tab 600

Other Updates:

  • Symtuza Tab (Added Prior Authorization)
  • Testosterone TD Soln 30 Mg/Act (Added Quantity Level Limit)
  • Testosterone Gel 1.62% (Added Quantity Level Limit)
  • Candesartan Cilexetil Tab 4 Mg (Added Step Therapy)
  • Candesartan Cilexetil Tab 8 Mg (Added Step Therapy)
  • Candesartan Cilexetil Tab 16 Mg (Added Step Therapy)
  • Candesartan Cilexetil Tab 32 Mg (Added Step Therapy)
  • Candesartan Cilexetil-Hydrochlorothiazide Tab 16-12.5 Mg (Added Step Therapy)
  • Candesartan Cilexetil-Hydrochlorothiazide Tab 32-12.5 Mg (Added Step Therapy)
  • Candesartan Cilexetil-Hydrochlorothiazide Tab 32-25 Mg (Added Step Therapy)
  • Fluvastatin Sodium Cap 20 Mg (Added Step Therapy)
  • Fluvastatin Sodium Cap 40 Mg (Added Step Therapy)
  • Carbamide Peroxide 6.5% Otic Soln (Added Quantity Level Limit)
  • Betamethasone Dipropionate Augmented Cream 0.05% (Added Quantity Level Limit)
  • Lidocaine Oint 5% (Changed Quantity Level Limit)

 

July 2020

Additions:

  • None

Removals:

  • Videx EC Cap 125mg
  • Videx Ped Pow 2gm
  • Videx Sol 4gm
  • Zaclir Lot 8%

Other Updates:

  • None

 

June 2020

Additions:

  • Alahist D Tab
  • Dovato Tab 50-300mg (Quantity Level Limit)
  • Gvoke Hypopen Inj (Quantity Level Limit)
  • Phenazopyridine Tab 95 Mg

Removals:

  • None

Other Updates:

  • None

 

May 2020

Additions:

  • Dexameth Pho Inj 20mg/5ml
  • Dexameth Pho Mdv 10mg/ml
  • Dexameth Pho Via 120mg/30
  • Dexamethason Via 10mg/ml
  • Dexamethason Via 4mg/ml
  • Everolimus Tab 0.25mg (Prior Authorization Required)
  • Everolimus Tab 0.5mg (Prior Authorization Required)
  • Everolimus Tab 0.75mg (Prior Authorization Required)
  • Pyrimethamine Tab 25mg (Prior Authorization Required)

Removals:

  • Daraprim Tab 25mg
  • Zortress Tablet 0.25mg
  • Zortress Tablet 0.5mg
  • Zortress Tablet 0.75mg

Other Updates:

  • None

 

April 2020

Additions:

  • Erlotinib Hcl Tab 100 Mg (Prior Authorization Required)
  • Erlotinib Hcl Tab 25 Mg (Prior Authorization Required)
  • Ferrous Fumarate Tab 325 Mg
  • Forteo Inj 600 Mcg/2.4ml (Prior Authorization Required)
  • Glycerin Suppos 2.1 Gm
  • Ibandronate Sodium 150 Mg Tab
  • Imatinib Mesylate 100 Mg Tab (Prior Authorization Required)
  • Imatinib Mesylate 400 Mg Tab (Prior Authorization Required)
  • Mesalamine Cap ER 24hr 0.375 Gm (Quantity Level Limit)
  • Nevirapine Susp 50 Mg/5ml
  • Orkambi Granules 100-125 Mg (Prior Authorization Required)
  • Orkambi Granules 200-125 Mg (Prior Authorization Required)
  • Orkambi Tab 100-125 Mg (Prior Authorization Required)
  • Orkambi Tab 200-125 Mg (Prior Authorization Required)
  • Omeprazole Tablet Delayed Release Disintegrating 20 Mg (Quantity Level Limit)
  • Prolia Syringe 60 Mg/Ml (Prior Authorization Required)
  • Tramadol Hcl Tab 100mg (Quantity Level Limit)
  • Zinc Oxide Oint 40%

Removals:

  • Apriso Cap ER 24Hr 0.375GM
  • Bivigam Solution
  • Carimune Nf Inj
  • Diphenhydramine HCl Liquid 6.25 Mg/mL
  • Ferrous Sulfate Syrup 300 Mg/5ml (60 Mg/5ml Elemental)
  • Gleevec Tab
  • Konsyl Daily Fiber Packet 100%
  • Levalbuterol HCL Sol Nebulizer
  • Polyethylene Glycol 3350 Oral Packet
  • Sennosides Tab 17.2 Mg
  • Sodium Bicarbonate Powder
  • Tarceva Tab
  • Viramune Susp 50mg/ml

Other Updates:

  • Valacyclovir Tab 1gm (Termed Quantity Limit)
  • Valacyclovir Tab 500mg (Termed Quantity Limit)

 

March 2020

Additions:

  • None

Removals:

  • Fluoritab Dro 0.125mg
  • Prenatal Without A Vit W/ Fe Fumarate-Folic

Other Updates:

  • None

 

February 2020

Additions:

  • Bimatoprost Sol 0.03% (Step Therapy Required)
  • Ethinyl Estradiol 0.015mg and Etonogestrel 0.12mg Ring
  • Everolimus Tab 2.5mg (PA Required)
  • Everolimus Tab 5mg (PA Required)
  • Everolimus Tab 7.5mg (PA Required)
  • Flebogamma Dif 5% Vial (PA Required)
  • Hydrocortisone 1% Ointment
  • Travoprost Dro 0.004% (PA Required)
  • Triamcinolone 0.05% Ointment

Removals:

  • Afinitor Tab 2.5mg
  • Afinitor Tab 5mg
  • Afinitor Tab 7.5mg
  • First-Vanco Sol 25mg/ml
  • First-Vanco Sol 50mg/ml
  • Kyleena
  • Methyclothiazide Tab 5mg
  • Mirena
  • NuvaRing 0.12-0.015mg/24hr
  • Phospholine (Echothiophate Iodide) Opth Solution 0.125%
  • Rabeprazole EC 20 Mg Cap
  • Skyla
  • Travatan Z Solution 0.004%

Other Updates:

  • Combigan Sol 0.2/0.5% (Added Quantity Level Limit)
  • Ibandronate Inj 3mg/3ml (Added Quantity Level Limit)
  • Levofloxacin Sol 0.5% (Added Quantity Level Limit)
  • Memantine Tab HCl 10mg (Added Quantity Level Limit)
  • Memantine Tab HCl 5mg (Added Quantity Level Limit)
  • Tazarotene Cre 0.1% (Added Step Therapy Required)

 

January 2020

Additions:

  • Anusol-HC Cream 2.5%
  • Calc Acetate Tab 667mg
  • Clobetasol Gel 0.05% (Quantity Level Limit)
  • Derma-Smoothe/FS Oil 0.01% Body
  • Derma-Smoothe/FS Oil 0.01% Scalp
  • Eszopiclone Tab 1mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 2mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 3mg (Age Limit, Quantity Level Limit)
  • Imitrex Spr 20mg/ACT (Quantity Level Limit)
  • Imitrex Spr 5mg/ACT (Quantity Level Limit)
  • Metoprolol Tab 37.5mg
  • Sevelamer Tab 800mg
  • Zomig Spr 2.5mg (Quantity Level Limit)
  • Zomig Spr 5mg (Quantity Level Limit)

Removals:

  • Calc Acetate Tab 668mg
  • Clobetasol Lot 0.05%
  • Fluocinolone Acet Oil 0.01% Body
  • Fluocinolone Acet Oil 0.01% Sc
  • Nadolol Tab 20mg
  • Nadolol Tab 40mg
  • Nadolol Tab 80mg
  • Nadolol/Bend Tab 40-5mg
  • Renagel Tab 800mg
  • Renagel Tab 400mg
  • Renvela Tab 800mg
  • Scalpicin Sol 1%
  • Sumatriptan Inj 6mg/0.5
  • Sumatriptan  Spr 20mg/Act
  • Sumatriptan  Spr 5mg/Act
  • Verapamil Cap 360mg Sr

Other Updates:

  • None

 

November 2019

Additions:

  • Aminocaproic Acid Sol 0.25gm/ml

Removals:

  • Amicar Sol 0.25gm/ml

Other Updates:

  • None

 

December 2019

Additions:

  • Synagis Inj 100mg/ml (Age Limit, Quantity Level Limit)
  • Synagis Inj 50mg/0.5ml (Age Limit, Quantity Level Limit)

Removals:

  • Benzoyl Peroxide Liq 7%

Other Updates:

  • None

 

November 2019

Additions:

  • Aminocaproic Acid Sol 0.25gm/ml

Removals:

  • Amicar Sol 0.25gm/ml

Other Updates:

  • None

 

October 2019

Additions:

  • Aimovig Inj 70mg/ml (Prior Authorization Required)
  • Aquadeks Chw
  • Aquadeks Dro
  • Budesonide Sus 1mg/2ml (Age Limit)
  • Bupren/Nalox Sub 2-0.5mg Tab
  • Bupren/Nalox Sub 8-2mg Tab
  • Dekas Cap Essential
  • Dekas Liq Essential
  • Dekas Plus Chw
  • Dekas Plus Liq
  • Dexmethylph Tab 10mg (Age Limit, Quantity Level Limit)
  • Dexmethylph Tab 2.5mg (Age Limit, Quantity Level Limit)
  • Dexmethylph Tab 5mg (Age Limit, Quantity Level Limit)
  • Dyanavel XR Sus 2.5mg/ml (Age Limit, Quantity Level Limit)
  • Emgality Inj 120mg/ml (Prior Authorization Required)
  • Emgality Inj 120mg/ml (Prior Authorization Required)
  • Multivitamin Chw Children
  • Mvw Complete Chw
  • Mvw Complete Chw
  • Otezla Tab 10/20/30 (Prior Authorization Required)
  • Otezla Tab 30mg (Prior Authorization Required)
  • Pifeltro Tab 100mg
  • Sofos/Velpat Tab 400-100 (Prior Authorization Required)
  • Sublocade Inj 100/0.5 (Prior Authorization Required)
  • Sublocade Inj 300/1.5 (Prior Authorization Required)
  • Symjepi Inj 0.15mg (Quantity Level Limit)
  • Symjepi Inj 0.3mg (Quantity Level Limit)
  • Tudorza Pres Aer 400/Act (Quantity Level Limit)
  • Vitamax Chw
  • Vitamax Ped Dro
  • Xarelto Tab 2.5mg (Quantity Level Limit)
  • Xeljanz Tab 10mg (Prior Authorization Required)
  • Xeljanz Tab 5mg (Prior Authorization Required)

Removals:

  • Advair Disku Aer 100/50
  • Advair Disku Aer 250/50
  • Advair Disku Aer 500/50
  • Aripiprazole Sol 1mg/ml
  • Aripiprazole Tab 10mg ODT
  • Aripiprazole Tab 15mg ODT
  • Dextroamphet Cap 10mg ER
  • Dextroamphet Cap 15mg ER
  • Dextroamphet Cap 5mg ER
  • Epinephrine Inj 0.15mg (Generic Adrenaclick)
  • Focalin Tab 10mg
  • Focalin Tab 2.5mg
  • Focalin Tab 5mg
  • Pulmicort Sus 1mg/2ml
  • Saphris Sub 10mg
  • Saphris Sub 2.5mg
  • Saphris Sub 5mg

Other Updates:

  • None

 

September 2019

Additions:

  • Febuxostat Tab (Quantity Level Limit, Step Therapy)
  • Multiple Vitamin
  • Pediatric Multiple Vitamin
  • Pregabalin Cap (Prior Authorization Required)
  • Pregabalin Sol (Prior Authorization Required)

Removals:

  • Uloric Tab
  • Lyrica Cap
  • Lyrica Sol

Other Updates:

  • None

The label on your medication bottle tells you how many refills your doctor has ordered for you. If your doctor has ordered refills, you may only get one refill at a time.

If your doctor has not ordered refills, you must call him/her at least five (5) days before your medication runs out. The doctor may want to see you before giving you a refill.