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Questions?
Just call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
Benefits you can use
Check out these added benefits of your Mercy Care plan.
Can’t find a ride to your health visit? You can call to get a ride at no cost, to or from the closest network provider.
These are medically necessary nonemergency transportation (NEMT) services. You plan for these rides, so they aren’t for emergencies.
If you live in Maricopa or Pima County:
The provider has to be within 15 miles of your pickup (one way).
We only cover rides to and from a pharmacy for trips within 15 miles of the pickup, except for trips to compounding or specialty pharmacies.
You can get a ride to a compounding or specialty pharmacy over 15 miles away if your health plan gives prior authorization (PA) for the ride. This means approval in advance.
The 15-mile distance limit only applies if you live in Maricopa or Pima County.
Plan ahead
Ask a friend, family member or neighbor if you need a ride to an appointment. If you can’t get a ride, we can help.
Call us as soon as you make your appointment. We can set it up for you. Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${MS_hours}.
If your trip isn’t urgent, be sure to call at least 3 days before your appointment. If you call the same day, we may not be able to get you a ride unless it’s urgent. So you may have to change your appointment.
You may also be able to get bus passes at no cost.
Rides during an emergency don’t need PA (approval in advance).
If a life is in danger, always call 911.
You can get helpful products that we cover. They may make your life a little easier and more comfortable. Talk with your provider for help to order things like:
Traction equipment
Feeding aids (like trays for wheelchairs)
Helmets
Toileting aids
Transfer aids
Once your provider knows you need an adaptive aid:
We may provide it
Arizona’s Division for Developmental Disabilities (DDD) may cover the item
You can buy the item for yourself
You can learn more about these benefits. Just call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). Then, ask for the DDD liaison. We’re here for you ${MS_hours}.
Do you have trouble with speech? An AAC system gives you other ways to share your wants, needs and thoughts. Your primary care physician (PCP) can give you a referral for a speech language pathologist (SLP). You don’t need prior authorization (PA) from your plan to get an SLP assessment. PA means approval in advance.
Speech language pathologists
Advanced Therapy Solutions
690 E Warner Rd #105
Gilbert, AZ 85296
480-590-2098
Counties: Maricopa, Pinal, Gila, Yavapai, Cochise, Pima and Yuma
AZA United
5550 W Chandler Blvd
Chandler, AZ 85226
602-773-5773
Counties: Maricopa
District Medical Group CRS
3141 N 3rd Ave, Suite 100
Phoenix, AZ 85013
602-470-5532
Counties: Maricopa
Northern Arizona University
912 E. Riordan Ranch Rd., Bldg.27 A
P.O. Box 5630
Flagstaff, AZ 86011
928-523-4628
Statewide
Therapy One
108 W University Drive
Mesa, AZ 85201
480-668-1917
Statewide
UCP of Central Arizona
1802 W. Parkside Lane
Phoenix, AZ 85027
602-682-1844
Email UCP of Central Arizona
Counties: Maricopa, in-clinic only but sites may vary
Durable medical equipment (DME) vendor
MedOne
2330 W. University Dr. Ste. 20
Tempe AZ 85281
Phone: 480-835-9100
Fax: 480-835-9104
Learn more in the AAC device brochure:
Dental services for members under age 21
Each year (October 1 to September 30), we cover:
Two routine preventive dental visits
Two cleanings/fluoride treatments
Children and youth under age 21:
Must have visits to the dentist within six months and one day after the previous visit
Should have their first dental visit by age 1 or when the first tooth erupts
Don't need a referral for dental care
Don’t have a copay or other charge for routine preventive dental care
Learn about dental homes
We assign all members under age 21 a dental home. You can choose or change it anytime. Your assigned dental home is an office or place you can:
Get all your dental services
Get regular, ongoing care here, not just when you have a problem
Build trust between you and your dentist
Work with your dentist to best meet your dental health needs
We can help you:
Find the name, address and phone number of your dental home
Change your dental home provider or help you find a new dental home
Help you schedule dental visits
Arrange for a ride to or from your visit
Dental services for members age 21 or older
Each year (October 1 to September 30), we cover:
Two routine preventive dental visits
Two cleanings/fluoride treatments
You have a coverage limit of $1,000 for comprehensive dental services each year. This includes dentures. After that, your coverage includes $1,000 of emergency benefits.
$1,000 emergency dental benefit for members age 21 or older
You have emergency benefits for dental care. This type of emergency is a severe problem in your mouth. You have severe pain or infection as a result of a condition or trauma. You don’t need prior authorization (PA or approval in advance) to get emergency dental services.
You have a $1,000 emergency dental benefit. Coverage includes:
Examining the mouth
Taking x-rays
Caring for fractures (bone breaks) of the jaw or mouth
Giving anesthesia and pain medicine or antibiotics
Check your member handbook to learn about low-fee dental services.
Find a dentist
We work with DentaQuest to provide your dental benefits. You can find a dentist online. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711).
Do you want to work? Not sure where to begin? Our expanded employment services can help anyone who wants to work. Ask your provider to connect you with employment services. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
What it means to work
When people feel good about having a job, they see themselves in a more positive way. Working can give you:
Structure and routine
Increased mental health
Support for your recovery
Money to make choices about where to live and what to buy
Services you can use
You can find employment specialists at each clinic in our network. They can:
Talk with you about what kind of work you would enjoy
Help you find a job that fits your interests and strengths
Coordinate with your behavioral health team
Benefits and working
If you get a job, it may not mean you lose your benefits, like Social Security and Medicaid. How work affects your benefits depends on a few things. Many people are better off, money-wise, when they start working. An employment specialist can help you plan it all out.
Ongoing support
We all need support in our jobs. Employment specialists can provide that support. They’ll even be there after you find a job and start working. They can help you:
- Get help with problems or questions that come up
- Get support to succeed at work
- Talk with your employer about growth
- Manage your money
- Manage your benefits
Need some job resources? Check our community resource guide for info about jobs and more.
Flu viruses are always changing. And your protection from the shot decreases over time. Most adults and children over 6 months old should get a flu shot each year.
Just call your primary care provider (PCP). You may be able to get a flu shot with a nurse visit at your PCP office. Or you can find a network pharmacy that gives the flu shot.
When you find a pharmacy, call first. Then you can make sure they can give flu shots to everyone in your family before you go.
Learn more about the flu and how to protect yourself and your family.
Housing
Do you have an SMI designation (PDF)? If yes, you can get help with permanent supportive housing (PSH). You can still find resources if you don’t have an SMI designation. Check your community resource guide.