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What to know about COVID-19

As things change with COVID-19, we want to make sure you get the care you need, when you need it. On this page, you can learn more about the virus. You’ll find tips to help you stay as healthy as you can. And find out where to get the COVID-19 vaccine. 

Get your vaccine

Get your vaccine

The best way to avoid getting sick from COVID-19 and its variants is to get the vaccine. Everyone aged 5 years and older can get a free COVID-19 vaccine. You’ll want to get the vaccine even if you:

  • Feel healthy
  • Are careful 
  • Have already tested positive or had illness from COVID-19

You can also talk with your primary care physician (PCP) if you have concerns. Remember to keep:

  • Wearing your mask
  • Practicing social distancing 
  • Washing your hands

Find a vaccine

For child vaccines, scroll down to the map. Then click the filter button next to “Find address or place” to choose the vaccine for a child (ages 5 to11 years old) or youth (ages 12+).

If you’re a veteran, learn more about getting the vaccine at the VA Phoenix.

Vaccine questions and answers

Is the COVID-19 vaccine safe? 

The U.S. Food and Drug Administration has authorized three COVID-19 vaccines. These have been shown to be safe and effective. 

How much does the COVID-19 vaccine cost? 

You can get the vaccine at no cost.

Where can I go for more answers about COVID-19?

We rely on info from the Centers for Disease Control and Prevention (CDC).

This info doesn’t replace your provider’s advice, diagnosis or treatment. Always talk with your PCP or other health care provider about your questions.

More support

Everyone can get no-cost COVID-19 tests, even if you don’t have insurance. Visit a testing site. 

Take steps to avoid COVID-19 scams. Don’t respond if you get a call, text or email about “free” COVID-19 tests. If you’re in a health plan, never give out your member ID number or personal info to someone who contacts you. 

When can you share your member ID and personal info? 

  • When you call your health plan at the number on your member ID card 
  • When you're visiting a provider's office 

We presented a forum about fraud, waste and abuse (PDF). It covers some ways scammers are using COVID-19 to steal your info and money. You can see the tips we shared to protect yourself. And learn how to report suspected fraud waste and abuse.

Are you or a loved one in a behavioral health crisis? This is when you think you might hurt yourself or someone else. Or you’re feeling overwhelmed and find it hard to cope with stress. Many people have had more stress due to COVID-19 isolation or worry. 

Call 1-844-534-4673 or 1-844-534-HOPE. Someone can help you 24 hours a day, 7 days a week to provide help, support and referrals. Or text HOPE to 4HOPE (44673).

Other crisis lines

Arizona lines

Gila River and Ak-Chin Indian Community: 1-800-259-3449

Salt River Pima Maricopa Indian Community: 1-855-331-6432

San Carlos Apache Reservation: 1-866-495-6735

Fort McDowell Yavapai Nation: 480-461-8888 

San Lucy District of the Tohono O’odham Nation: 480-461-8888 

Tohono O’odham Nation: 1-844-423-8759 

Pascua Yaqui Tribe: Tucson 520-591-7206; Guadalupe 480-736-4943 

White Mountain Apache Tribe: 928-338-4811 

Navajo Nation: 928-551-0508

Teen Lifeline phone or text: 602-248-TEEN (8336)

National lines

  • National suicide prevention hotline: Dial 988 or 1-800-273-8255
  • National crisis text line: Text HOME to 741741
  • Veterans Crisis Line: 1-800-273-8255, press 1

When you call, someone will listen to understand what’s going on. They'll help you find the best way to meet your needs. You may also be able to get a ride to services if you’re in a crisis. 

Call 911 if your life, or someone else’s life, is in danger.


2-1-1 Arizona is an info and referral service that links people and their families to state services. The line is open every day, 8 a.m. to 8 p.m. 

When you call 2-1-1 or visit 2-1-1 online, you can get help with:

  • Food
  • Rent 
  • Utilities
  • Other things

Birth to Five Helpline™ at 1-877-705-KIDS (5437)

The Birth to Five Helpline is a free service for all Arizona families with young children, as well as parents-to-be. You can get answers to your questions about babies, toddlers or preschoolers.

Call to talk with an early childhood specialist Monday to Friday, 8 a.m. to 8 p.m. You can also leave a voicemail or ask your question online anytime.

The Arizona Health Care Cost Containment System (AHCCCS) OIFA website can help you find your way through behavioral health care services you need. You can also learn how to help yourself and your family.

The AHCCCS OIFA team or the OIFA Department (PDF) at each health plan can help, too.

Not yet a member?

Learn about becoming a member in Mercy Care Medicaid plans or Mercy Care Advantage.