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Call us
Mercy Care ACC-RBHA, Long Term Care and Developmental Disabilities
602-263-3000 or 1-800-624-3879
(TTY 711)
7 a.m. to 6 p.m., Monday to Friday
Mercy Care ACC-RBHA with SMI
Mercy Care DCS CHP
602-212-4983 or 1-833-711-0776
(TTY 711)
8 a.m. to 5 p.m., Monday to Friday
Mercy Care Advantage
More contact info
Nurse Line
Call the number for your plan at the top of this page. Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week.
Ombudsman
Email Vera Kramarchuk for help finding your way through the health care system.
Cell: 480-404-3417
48-hour response time
OIFA team
Your Office of Individual and Family Affairs (OIFA) team supports and promotes your needs. We’ll help with any type of concern about your care. Email OIFA team.
Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Provider contact us
Check our provider contact us page to find contact info for network management. Or start with common topics, like claims, forms and medical prior authorization.
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