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Contact us

On this page you'll find contact info for Mercy Care Medicaid plans and Mercy Care Advantage. Want to learn more about what your plan covers? Need an interpreter for your visit? Whatever you need, contact us.

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More contact info

Crisis services

Call the Arizona behavioral health crisis line at 1-844-534-4673 or 1-844-534-HOPE. Text HOPE to 4HOPE (44673). Or find other crisis lines.

Nurse Line

Call the number for your plan at the top of this page. Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week.

OIFA team

Your Office of Individual and Family Affairs (OIFA) team can help you find your way through the health care system. We’ll help with any type of concern about your care. Email OIFA team.


Mercy Care/Mercy Care Advantage 
4750 S. 44th Place, Ste. 150
Phoenix, AZ 85040

Provider contact us

Check our provider contact us page to find contact info for network management. Or start with common topics, like claims, forms and medical prior authorization.