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Contact us

On this page you'll find contact info for Mercy Care Medicaid plans and Mercy Care Advantage. Want to learn more about what your plan covers? Need an interpreter for your visit? Whatever you need, contact us.

Call us

Mercy Care ACC-RBHA, Long Term Care and Developmental Disabilities

602-263-3000 or 1-800-624-3879
(TTY 711)

7 a.m. to 6 p.m., Monday to Friday

Mercy Care ACC-RBHA with SMI

602-586-1841 or 1-800-564-5465
(TTY 711)

24 hours a day, 7 days a week

Mercy Care DCS CHP

602-212-4983 or 1-833-711-0776
(TTY 711)

8 a.m. to 5 p.m., Monday to Friday

Mercy Care Advantage

602-586-1730 or 1-877-436-5288
(TTY 711)

8 a.m. to 8 p.m., 7 days a week

Fax: 602-351-2313

We’d love to hear from you

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More contact info

Nurse Line

Call the number for your plan at the top of this page. Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week.

Ombudsman

Email Vera Kramarchuk for help finding your way through the health care system.

Cell: 480-404-3417

48-hour response time

OIFA team

Your Office of Individual and Family Affairs (OIFA) team supports and promotes your needs. We’ll help with any type of concern about your care. Email OIFA team.

Mail

Mercy Care/Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040

Media rep

Email Monica Alonzo

602-370-4275 (cell)

Provider contact us

Check our provider contact us page to find contact info for network management. Or start with common topics, like claims, forms and medical prior authorization.

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