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Member and provider survey results

Survey results for Mercy Care

Arizona Health Care Cost Containment System (AHCCCS) member surveys – AHCCCS conducts Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys on a regular basis to better understand member satisfaction with the contracted managed care organizations (MCOs) and/or member satisfaction with the overall AHCCCS health care delivery system.

AHCCCS Provider Survey Results – Learn about AHCCCS provider surveys.

AHCCCS Health Plan Report Card – Learn how members compare contracted health plans by line of business.

AHCCCS performance measure results – Learn about AHCCCS performance measures.

Mercy Care member and provider survey results

 

2024 survey results

2024 Mercy Care Child Population CAHPS® 5.1H Medicaid Member Experience Survey

2024 Mercy Care Adult Population CAHPS® 5.1H Medicaid Member Experience Survey

2024 Mercy Care ACC Child Population CAHPS® 5.1H Medicaid Member Experience Survey

2024 Mercy Care ACC Adult Population CAHPS® 5.1H Medicaid Member Experience Survey

2023 survey results

2023 Mercy Care Adult Population CAHPS® 5.1H Medicaid Member Experience Survey (PDF) 

2023 Mercy Care Child Population CAHPS® 5.1H Medicaid Member Experience Survey (PDF) 

2023 Mercy Care Provider Satisfaction Survey (PDF)

2023 Mercy Care LTC Provider Satisfaction Survey (PDF)

2022 survey results

2022 Mercy Care Behavioral Health Member Survey (PDF) 

2022 Mercy Care Provider Satisfaction Survey (PDF)

2021 survey results

2021 Behavioral Health Member Survey (PDF)

2020 survey results

2020 Behavioral Health Member Survey (PDF)

2020 Mercy Care Acute Provider Satisfaction Survey (PDF)

2020 Mercy Care Acute PAC Provider Satisfaction Survey (PDF)

2020 Mercy Care LTC Provider Satisfaction Survey (PDF)

2020 Mercy Care LTC PAC Provider Satisfaction Survey (PDF)

2019 survey results

2019 Mercy Care Acute Provider Satisfaction Survey (PDF)

2019 Mercy Care Acute PAC Provider Satisfaction Survey (PDF)

2019 Mercy Care LTC Provider Satisfaction Survey (PDF)

2019 Mercy Care LTC PAC Provider Satisfaction Survey (PDF)

2017 survey results

2017 Mercy Care Acute Provider Satisfaction Survey (PDF)

2017 Mercy Care Acute PAC Provider Satisfaction Survey (PDF)

2017 Mercy Care LTC Provider Satisfaction Survey (PDF)

2017 Mercy Care LTC PAC Provider Satisfaction Survey (PDF)

2017 Behavioral Health Member Survey (PDF)

2016 survey results

2016 Mercy Care Plan Composite Member Survey Results (PDF) 

2016 Mercy Care Plan Provider Survey Results (PDF)

2016 Mercy Care Plan Annual Assessment of Behavioral Healthcare and Services Survey (PDF)

2016 Mercy Maricopa Integrated Care Behavioral Health Member Survey (PDF)

2016 Mercy Maricopa Integrated Care Provider Satisfaction Report (PDF)

2015 survey results

2015 Mercy Care Plan Composite Member Survey Results (PDF)

2015 Mercy Care Plan Provider Survey Results: Acute (PDF)

2015 Mercy Care Plan Provider Survey Results: Long Term Care (PDF)

2014 survey results

2014 Mercy Care Plan Composite Member Survey Results (PDF)

2014 Mercy Care Plan Acute Provider Survey Results (PDF)

2014 Mercy Care Plan Long Term Care Provider Survey Results (PDF)

2013 survey results

2013 Composite Member Survey Results (PDF)

2013 Provider Survey Results (PDF)