Provider Training and Education

Provider Training and Education

Mercy Care offers several provider trainings and educational opportunities to our integrated providers in order to increase overall knowledge and better serve our members on a day-to-day basis.  We offer the following:  

  • Behavioral health education for behavioral health providers through Relias.  Please contact our Workforce Development Department at to learn more about this and to get registered with Relias if you are a behavioral health provider and qualify for these trainings.   
  • Provider Relations Webinars are offered on, at minimum, a monthly basis for our provider community.  During these webinars, which are recorded, we review and enhance provider education regarding Mercy Care's worflows, policies, procedures and other topics of interest to our providers. 
  • Computer Based Training - offering training on several different topics that may be of interest to providers.  An attestation will be provided for providers to get credit for taking these courses.  
  • AHCCCS Back to Basics presentations are also available here for your review and will be posted as they are released by AHCCCS.  
  • Other miscellaneous power points or presentations that may be of interest or enhance provider education will also be available to you.  

To view previously presented Provider Relations Webinars, please click on the corresponding link:

Our Workforce Development Training and Resource site contains valuable information regarding the Workforce Development department.  It also contains physical health courses that are not available in Relias for Behavioral Health Providers.   In the future, we will continue to develop further courses that may be of use to physical health providers.  We look forward to collaborating with providers on adding additional courses.   If you would like to contact us, please feel free to e-mail us at with any suggestions you may have.

Workforce Development Training Resource

Other power point presentations include:  

Mercy Care Annual Provider Conference | 12/8/2020  Slides  Handouts

Annual Provider Forum  Presentation Date:  09/05/2019

Tucson SNF Provider Forum  Presentation Date:  10/15/2019

Tucson HCBS Provider Forum Presentation Date:  10/15/2019

Phoenix SNF Provider Forum Presentation Date:  10/10/2019