Provider Training and Education

Mercy Care offers several provider trainings and educational opportunities to our integrated providers in order to increase overall knowledge and better serve our members on a day-to-day basis. We offer the following:

Behavioral health education for behavioral health providers through Relias. Please contact our Workforce Development Department at WFD@MercyCareAZ.org to learn more about this and to get registered with Relias if you are a behavioral health provider and qualify for these trainings.
Provider Relations Webinars are offered on, at minimum, a monthly basis for our provider community. During these webinars, which are recorded, we review and enhance provider education regarding Mercy Care's worflows, policies, procedures and other topics of interest to our providers.
Computer Based Training - offering training on several different topics that may be of interest to providers. An attestation will be provided for providers to get credit for taking these courses.
AHCCCS Back to Basics presentations are also available here for your review and will be posted as they are released by AHCCCS.
Other miscellaneous power points or presentations that may be of interest or enhance provider education will also be available to you.

Network Management Webinars

To view previously presented Provider Relations Webinars, please click on the corresponding link:

Provider Webinar: Augmentative and Alternative Communication slides or recording Webinar Date: 01/14/2021
Provider Webinar: HEDIS MY 2020: Reducing the burden on providers slides or recording Webinar Date: 11/17/2020
Provider Webinar: COVID-19 Schemes: Fraud, Waste, and Abuse slides or recording Webinar Date: 06/16/2020
Provider Webinar: Annual Wellness Visit - slides or recording Webinar Date: 12/15/2020
Provider Webinar: Comprehensive Diabetes Care – HEDIS MY 2020 slides or recording Webinar Date: 10/13/2020
Provider Webinar: Applied Behavioral Analysis (ABA) slides or recording Webinar Date: 09/22/2020
Provider Webinar: Flu Vaccine slides or recording Webinar Date: 09/08/2020
Provider Webinar: Gaps in Care Report slides or recording Webinar Date: 08/11/2020
PCP Provider Webinar: Transitions of Care slides or recording Webinar Date: 07/14/2020
Provider Webinar: MCA Care Provider Partners Webinar Date: 07/14/2020
PCP Provider Webinar: Colorectal Cancer Screening slides or recording Webinar Date: 06/23/2020
COVID-19 Provider TeleHealth/Telemedicine and Billing Webinar Date: 04/16/2020
COVID-19 All Provider Webinar Date: 3/24/2020
HEDIS 2020 - Reducing the Burden on Providers Webinar Date: 12/10/2019
Comprehensive Diabetes Care Webinar Date: 10/8/2019
DD Provider Forum Webinar Date: 09/17/2019
Flu Vaccines Webinar Date: 09/10/2019
Provider Gaps in Care Report Webinar Date: 08/13/2019
NDC Billing Requirements Webinar Date: 07/23/2019
Transitions in Care Webinar Date: 07/16/2019
Colorectal Cancer Screening Webinar Date: 06/11/2019
SNF Billing Changes Webinar Date: 03/26/2019
Mercy Care Member Eligibility Presentation Webinar Date: 02/12/2019
Secure Web Portal Webinar Date: 01/31/2019
Checking Eligibility Webinar Date: 10/31/2018
Prior Authorization Changes Webinar Webinar Date: 09/27/2018

Workforce Development Training and Resource Site

Our Workforce Development Training and Resource site contains valuable information regarding the Workforce Development department. It also contains physical health courses that are not available in Relias for Behavioral Health Providers. In the future, we will continue to develop further courses that may be of use to physical health providers. We look forward to collaborating with providers on adding additional courses. If you would like to contact us, please feel free to e-mail us at wfd@mercycareaz.org with any suggestions you may have.

Workforce Development Training Resource

AHCCCS Back to Basics