Notices
Provider Notifications are designed to furnish you with any new or important communications from Mercy Care in order to assure you have the most up to date information from us.
Our Claims Processing Manual is available on our website located on our Claims web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
Please use the below boxes to review important information and current provider notifications.
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DD Current Provider Notices
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- Memorandum from The Division of Developmental Disabilities Document Date: 11/21/2019 NEW
- Social Determinants of Health Diagnosis Code Billing Document Date: 11/20/2019 NEW
- St. Luke's Medical Center to Close Document Date: 11/20/2019 NEW
- Vaping Related Respiratory Illness Document Date: 11/20/2019 NEW
- AHCCCS APEP Project Communication Update Document Date: 11/18/2019 NEW
- Opioid Treatment Program (OTP) Requirements Document Date: 11/12/2019 NEW
- Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019 NEW
- FAQs - Applied Behavioral Health Analysis (ABA) CPT Codes Document Date: 11/04/2019 NEW
- Electronic Visit Verification (EVV) Document Date: 10/30/2019 NEW
- Physical Therapy Documentation Requirements Document Date: 10/30/2019 NEW
- Acute Skilled Nursing Facility authorization process changed effective 11/01/2019 Document Date: 10/25/2019 NEW
- Differential Adjustment Payment (DAP) Document Date: 10/23/2019 NEW
- Prior Authorization for Applied Behavioral Analysis (ABA) CPT Codes Document Date: 10/01/2019 NEW
- Prior Authorization Requirements for Inpatient Behavioral Health Providers Document Date: 09/27/2019 NEW
- Electronic prescribing of controlled substances Document Date: 09/19/2019 NEW
- Synagis (palivizumab) injections Document Date: 09/10/2019 NEW
- Provider Vaccine Booklet Document Date: 09/06/2019 NEW
- AHCCCS Quality Management System (QMS) Web Portal Application Reminder Document Date: 08/26/2019 NEW
- Provider Types 77, IC and 05 - new provider billing requirements Document Date: 08/14/2019 NEW
- AzAHP Forms for Credentialing Document Date: 08/12/2019 NEW
- Mercy Care methodology for Behavioral Health intake medical records Document Date: 08/08/2019 NEW
- Interpretation services completed in a physician's office Document Date: 08/08/2019 NEW
- Prescription for Change Opioid Conference Document Date: 08/08/2019 NEW
- Oxford House offering NEW sober living options in Maricopa County Document Date: 08/06/2019 NEW
- Appropriate billing for T1016 - Case Management Document Date: 08/06/2019 NEW
- American Society of Addiction Medicine (ASAM) CONTINUUM Tool Document Date: 08/05/2019 NEW
- Allergy Services Document Date: 08/02/2019 NEW
- ProPat is now available Document Date: 07/26/2019 NEW
- Enhanced Clinical Editing Process Document Date: 07/23/2019 NEW
- Prior Authorization Required for Specific J Codes Document Date: 7/18/19 NEW
- Behavioral Health Residential Facility Requirements Document Date: 07/11/2019 NEW
- Home Visit Resources in Arizona Document Date: 07/11/2019 NEW
- Health Advisory – Hepatitis A in Arizona Provider Notification from ADHS Date: 6/13/2019 NEW
- HCPCS H0038-GT performed in a Telehealth location Date: 6/7/2019 NEW
- AHCCCS Medical Coding Resources Date: 6/7/2019 NEW
- Prior Authorization for Residential Substance Abuse for Adults Date: 6/7/2019 NEW
- Timely filing reduction Date: 5/28/2019
- EPSDT Standards and Tracking Forms Date: 5/20/2019
- Update: AHCCCS Electronic Visit Verification Provider Survey-Due Date: 5/28/2019
- Pharmacy Changes Effective May 1, 2019
- UPDATE: AHCCCS Electronic Visit Verification Provider Survey Date: 05/03/19
- Mandatory use of OPI or VRI for interpretation sessions one hour or less Date: 05/03/19
- Non-Emergency Transportation - trips over 100 miles and multi-leg trips Date: 04/15/19
- Mercy Care wins statewide BH/PH Integrated DDD contract Date: 04/03/19
- Implementation date change - Notification of change to inpatient claim submission requirements Date: 3/28/19
- Acute Skilled Nursing Facility authorization process change Date: 3/19/19
- Online Provider Directory accuracy Date: 3/19/19
- Public Health Agencies announced confirmed measles case in Pima County Date: 3/18/19
- Addressing the increase of Syphilis in Arizona Date: 2/9/19
- Notification of Change to Inpatient Submission Requirements Date: 1/30/19
- Member Handbook Updates Date:1/17/2019
- Billing Mercy Care Advantage and Mercy Care members for non-covered services Date:1/17/2019
- Effective approach to submit attachments to claim resubmissions Date: 12/19/2018
- Split-billing - non-emergency transportation Document Date: 12/19/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/18/2018
- Services Allowed in Place of Service 03 - School Document Date: 12/12/2018
- Dual eligibility - MCA cost sharing and coordination of benefits Document Date: 11/30/2018
- Action Alert - Impending opioid e-presribing mandate guidance Document Date: 10/16/2018
- Alternative non-emergency transportation billing Document Date: 10/31/2018
- Consolidation of Site IDs and Health Plan IDs Document Date: 10/18/2018
- Electronic Fund Transfer (EFT) - Contact Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Opens In New Window Document Date: 06/29/2018
- Important provider notice regarding AHCCCS eligibility and enrollment Document Date: 09/19/2018
- Lorry Bottrill - President and CEO of Mercy Care Opens In New Window Document Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Document Date: 10/04/2018
- Obstetric Billing Document Date: 10/18/2018
- Pharmacy is offering electronic prior authorization (ePA) Document Date: 11/02/2018
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DD Archived Provider Notices
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- Action Alert - Impending opioid e-presribing mandate guidance Document Date: 10/16/2018
- Alternative non-emergency transportation billing Document Date: 10/31/2018
- Consolidation of Site IDs and Health Plan IDs Document Date: 10/18/2018
- Electronic Fund Transfer (EFT) - Contact Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Opens In New Window Document Date: 06/29/2018
- Important provider notice regarding AHCCCS eligibility and enrollment Document Date: 09/19/2018
- Lorry Bottrill - President and CEO of Mercy Care Opens In New Window Document Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Document Date: 10/04/2018
- Obstetric Billing Document Date: 10/18/2018
- 2017 AHCCCS Provider Survey Document Date: 12/04/2017
- 5-day supply limit of prescription opioid e-prescribing mandate guidance Document Date: 11/27/2017
- AHCCCS Complete Care Award Document Date: 05/03/2018
- Behavioral health treatments by PCPs Document Date: 04/30/2018
- Change in prior authorization requirements Document Date: 01/12/2018
- Discarded physician-administered medications Document Date: 01/18/2018
- Infusion network change Document Date: 03/02/2018
- Non-emergency transportation program integrity review Document Date: 04/03/2018
- Non-emergent transportation - documentation required for trips 100 miles or more Document Date: 01/10/2018
- Oxycontin formulary removal effective 1/1/2018 Opens In New Window Document Date: 11/27/2017
- Parsabiv and Sensipar - approval for renal dialysis services Document Date: 01/05/2018
- Post Office box change for refunds Document Date: 02/01/2018
- Provider Manual Updates - July 2018 Opens In New Window Document Date: 07/02/2018
- Smoke-free HUD public housing policy Document Date: 02/22/2018
- Social Determinants of Health - NORC study Document Date: 03/09/2018
- Use of Social Determinants of health codes for member outcomes update Document Date: 02/08/2018
- Void Request Document Date: 04/06/2018
- Pima County provider services after 10/01/2018 Document Date: 10/31/2018
- Prior authorization update Document Date: 09/25/2018
- Provider Manual Updates - July 2018 Opens In New Window Document Date: 07/02/2018
- Synagis - Information for 2018-2019 Document Date: 10/10/2018
- Vaccine for Children re-enrollment by June 30, 2018 Document Date: 06/08/2018
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DD AHCCCS Minimum Subcontract Provisions
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- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2017
- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2016
- Mercy Care Plan Minimum Subcontract Provisions Effective 07/01/2016