Notices
Mercy Care publishes provider notices with up-to-the-minute information you may need to know from our regulators, new coding/claims processing rules or any other new plan information. Our goal is to keep you as well informed about our plan as possible. You can receive provider notices directly via email. Click here to sign up for our mailing list.
Our Claims Processing Manual is located on our Claims web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
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Complete Care Current Notices
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- Senate Bill 1388 - Delivery of Respite Services Document Date: 07/23/2021 NEW
- Prior Authorization Form for Substance Use Residential Document Date: 07/22/2021 NEW
- Coming Soon - new electronic contract management system - APTTUS Document Date: 07/12/2021 NEW
- Gender Specific Treatment for Women with Substance Use Disorder - Webinar Series Document Date: 07/07/2021 NEW
- ConnectCenter User Manual Document Date: 06/22/2021 NEW
- AHCCCS Announcement: CALOCUS and LOCUS licensing Document Date: 06/08/2021 NEW
- Mercy Care Relocation Document Date: 06/01/2021 NEW
- Perinatal mental health webinars Document Date: 06/01/2021 NEW
- Provider Manual April 2021 Update Document Date: 05/14/2021 NEW
- Behavioral Health Residential Facilities Document Date: 05/20/2021 NEW
- AHCCCS extends ROPA registration through public health emergency Document Date: 05/28/2021 NEW
- Regulatory Compliance Addendums (CYE2021) Effective 10/01/2020 Document Date: 05/07/2021 NEW
- Nursing Home Project ECHO Training Events Document Date: 05/07/2021 NEW
- Billing claims for an outpatient date span Document Date: 04/29/2021 NEW
- 2021 AHCCCS Provider Survey Document Date: 04/26/2021 NEW
- Continuous Glucose Monitoring Document Date: 04/20/2021 NEW
- Verifying Member Eligibility Document Date: 04/14/2021 NEW
- ClaimConnect is Getting an Upgrade! Document Date: 04/09/2021 NEW
- Differential Adjusted Payment CYE 2021 and HIE SDOH Incentive April 2021 Update Document Date: 04/05/2021 NEW
- Children's System of Care Deliverables Document Date: 04/05/2021 NEW
- ADHS - Newborn Screening results Document Date: 04/06/2021 NEW
- AHCCCS Electronic Visit Verification March 2021 Updates Document Date: 03/19/2021 NEW
- AHCCCS Notice - COVID-19 Vaccine Adminstration Billing Guidelines Update Document Date: 03/17/2021 NEW
- AHCCCS Notice - COVID-19 Vaccine Administration Billing Guidelines Document Date: 03/04/20 Ni21 NEW
- Recovery center offers medical care to opioid-exposed newborns Document Date: 02/26/2021 NEW
- AHCCCS Bed Capacity Survey - Behavioral Health Residential Facilities and Residential Treatment Centers Document Date: 02/25/2021 NEW
- On-line Provider Directory accuracy reminder Document Date: 02/10/2021 NEW
- Electronic Visit Verification (EVV) Post-Live Updates Document Date: 02/08/2021 NEW
- HHS Announces Provider Relief Fund Reporting Portal Registration Document Date: 01/29/2021
- Social Determinants of Health Diagnosis Code Billing for 2021 Document Date: 01/28/2021
- Referring, Ordering, Prescribing, Attending (ROPA) Provider Updates Document Date: 01/28/2021
- Pandemic Volunteer Opportunities Document Date: 01/04/2021
- AHCCCS PA and CR Standards - COVID-19 Document Date: 12/22/2020
- AHCCCS Notice - Phase 1A of COVID-19 Vaccine arrives in Arizona Document Date: 12/18/2020
- Healthcare Workers receiving the COVID-19 Vaccine Document Date: 12/18/2020
- Therapeutic Foster Care for Children and Adult Behavioral Health Homes Document Date: 12/18/2020
- Pandemic Vaccine Provider Onboarding Tool Document Date: 12/08/2020
- Differential Adjusted Payment (DAP) CYE 2021 Document Date: 12/07/2020
- Emergency Solutions Grant (ESG) - Homeless Prevention Funding Update Document Date: 12/03/2020
- Virtual Doctors' Lounge Flyer Document Date: 12/02/2020
- Mercy Care Fee Schedules Updated - 11/13/2020 Document Date: 11/13/2020
- Referring, Ordering, Prescribing, Attending (ROPA) - new registration deadline Document Date: 11/10/2020
- AHCCCS Update - Electronic Visit Verification (EVV) Document Date: 11/05/2020
- COVID-19 Vaccine Distribution Planning Document Date 11/05/2020
- Recently rejected claims resolution Document Date: 11/04/2020
- CARES Act Provider Relief Fund - Phase 3 - Revision Document Date: 11/03/2020
- E-mail Encryption User Guide Document Date: 11/02/2020
- New Ransomware Attacks - be careful of phishing e-mails Document Date: 10/30/2020
- Deliverable Suspension - Behavioral Health Clinical Chart Audit Findings/Summary Document Date: 10/28/2020
- Referring, Ordering, Prescribing, Attending (ROPA) - AHCCCS provider registration Document Date: 10/12/2020
- Synagis (palivizumab) injections 2020 - 2021 season Document Date: 10/02/2020
- Negative Balance Collection Remittance Update Document Date: 10/02/2020
- Provider Manual October 2020 Update Document Date: 10/01/2020
- Workforce Development Training and Resource Site Document Date: 09/24/2020
- Flu Vaccinations for the 2020-2021 Flu Season Document Date: 09/11/2020
- Behavioral Health Covered Services Provider Reference Guide Document Date: 09/02/2020
- AHCCCS Notice - Electronic Visit Verification readiness activities Document Date: 8/26/2020
- Accessing the Gaps in Care Reports within Provider Deliverable Manager Document Date: 08/24/2020
- Licensed Arizona Dentists - Request Your Free PPE by 08/31/2020 Document Date: 08/18/2020
- FY21 Substance Abuse Grant Funds allocated update Document Date: 08/14/2020
- HHS Webinar for Provider Relief Fund - August 28, 2020 Document Date: 08/14/2020
- AHCCCS Provider Enrollment Portal (APEP) launches August 31, 2020 Document Date: 08/13/2020
- New ABA Fee Schedule Document Date: 08/13/2020
- Preferred Interpreter Document Date: 07/24/2020
- HHS Provider Relief Fund application date extended to August 3 Document Date: 07/22/2020
- Prior Authorization Changes Effective 08/01/2020 Correction Correction Document Date: 07/14/2020
- Behavioral Health Residential Facility (BHRF) Documentation and Billing Document Date: 07/10/2020
- Prior Authorization Changes Effective 08/01/2020 Document Date: 07/10/2020
- Arizona Regulatory Compliance Addendum Document Date: 07/07/2020
- HHS Webinar for Provider Relief Fund - July 8, 2020 Document Date: 07/02/2020
- Home assessment authorization requirements for Power Mobility Devices and Manual Wheelchairs Document Date: 06/29/2020
- Follow-Up after Crisis Event Document Date: 06/24/2020
- HHS Webinar for Provider Relief Fund Document Date: 06/22/2020
- New Process - Child and Adolescent BHIF, BHRF and TFH Prior Authorization Document Date: 06/19/2020
- New Process - Adult Behavioral Health Residential Facilities (BHRF) Prior Authorization Document Date: 06/19/2020
- Governor's Office Awards $375K to Arizona Programs Supporting and Serving Victims of Child Abuse and Neglect Document Date: 06/19/2020
- Electronic Prescribing of Controlled Substances (EPCS) Click for Control trainings available Document Date: 06/17/2020
- HHS Announces Enhanced Provider Portal, Relief Fund Payments for Safety Net Hospitals, Medicaid and CHIP Providers Document Date: 06/17/2020
- AHCCCS Notice - Electronic Visit Verification webinar clarification Document Date: 06/15/2020
- CVS no-cost COVID-19 testing Document Date: 06/11/2020
- Lifewell Behavioral Wellness Clinic Transition Document Date: 06/08/2020
- AHCCCS Notice - Differential Adjusted Payments effective 10/01/2020-09/30/2021 Dates of Service Document Date: 06/08/2020
- Advance Directives and End of Life Care Provider Reference Guide Document Date: 05/26/2020
- COVID-19 - Non-emergency transportation Document Date: 05/22/2020
- AHCCCS Notice - Provider Enrollment Portal (APEP) Postponement Document Date: 05/21/2020
- AHCCCS Notice - Electronic Visit Verification Postponement Document Date: 05/21/2020
- COVID-19 Fraud Prevention Document Date: 05/15/2020
- COVID-19 Uninsured Program Portal Document Date: 05/12/2020
- Eviction Moratorium Document Date: 05/08/2020
- Prior Authorization Form for Applied Behavioral Analysis (ABA) CPT Codes Document Date: 04/29/2020
- Gaps in Care Technical Specifications and PCP Billing Guide-2020 Document Date: 04/27/2020
- CARES ACT Funding Document Date: 04/23/2020
- COVID-19 - Mercy Care Claims Processing Configuration Document Date: 04/21/2020
- AHCCCS Communication - Provider Enrollment (APEP) Update Document Date: 04/09/2020
- Federal CARES Act Notification Document Date: 04/02/2020
- Collaborate with Mercy Care regarding Telehealth/Telemedicine Document Date: 03/27/2020
- Electronic Visit Verification (EVV) Update Document Date: 03/23/2020
- COVID-19 Emergency Medical Coding Guidance from AHCCCS Document Date: 03/19/2020
- Paper and electronic (835) remit issues update Document Date: 03/18/2020
- COVID-19 Precautions and Justice-Involved Members Document Date: 03/17/2020
- COVID-19 Important Updates for Providers Document Date: 03/13/2020
- Provider Manual February 2020 Update Document Date: 03/02/2020
- Vaccine for Children (VFC) Important Information Document Date: 02/27/2020
- Mercy Care's Online Prior Authorization Search Tool Document Date: 02/21/2020
- Paper and electronic (835) remit issues Document Date: 02/21/2020
- NDC denial issue identified Document Date: 02/19/2020
- Prior Authorization for Inpatient Behavioral Health Providers Update Document Date: 02/13/2020
- AHCCCS Provider Enrollment Portal (APEP) Update Document Date: 02/10/2020
- Providers subject to EVV - Electronic Verification 1% Differential Payment Document Date: 02/06/2018
- Specialty Pharmacy Change Document Date: 01/30/2020
- TAPI: Recent outbreak of the Coronavirus Document Date: 01/23/2020
- Phone Interpretation Services - Transitioning to Language Line Reiteration Document Date: 01/22/2020
- Interpreter services Document Date: 01/10/2020
- J3145 - Injection, testosterone undecanoate Document Date: January 6, 2020
- New SABG Modifier U7 required Document Date: 01/03/2020
- AzAHP Updated Credentialing Forms Document Date: 1/2/2020
- Pharmacy Network Changes Document Date: 12/12/2019
- Data Collecting for the AZ CYE 2018 Hybrid Performance Measure Study Document Date: December 12, 2019
- Provider Enrollment Portal Update Document Date: 12/11/2019
- FY20 Substance Abuse Grant Funds Allocated Update Document Date: 12/10/2019
- Social Determinants of Health Diagnosis Code Billing Document Date: 11/21/2019
- St. Luke's Medical Center to Close Document Date: 11/20/2019
- Vaping Related Respiratory Illness Document Date: 11/20/2019
- AHCCCS APEP Project Communication Update Document Date: 11/18/2019
- Opioid Treatment Program (OTP) Requirements Document Date: 11/12/2019
- Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019
- FAQs - Applied Behavioral Health Analysis (ABA) CPT Codes Document Date: 11/04/2019
- Electronic Visit Verification (EVV) Document Date: 10/30/2019
- Physical Therapy Documentation Requirements Document Date: 10/30/2019
- Acute Skilled Nursing Facility authorization process change effective 11/01/2019 Document Date: 10/25/2019
- Differential Adjusted Payment (DAP) Document Date: 10/23/2019
- Prior Authorization for Applied Behavioral Analysis (ABA) CPT Codes Document Date: 10/01/2019
- Electronic prescribing of controlled substances Document Date: 09/19/2019
- Waiver of Crisis Claims Timeliness Requirements Document Date: 09/12/2019
- Synagis (palivizumab) injections Document Date: 09/10/2019
- Provider Vaccine Booklet Document Date: 09/06/2019
- AHCCCS Quality Management System (QMS) Web Portal Application Reminder Document Date: 08/26/2019
- Provider Types 77, IC and 05 - new provider billing requirements Document Date: 08/14/2019
- AzAHP Forms for Credentialing Document Date: 08/12/2019
- Mercy Care methodology for Behavioral Health intake medical records Document Date: 08/08/2019
- Interpretation services completed in a physician's office Document Date: 08/08/2019
- Prescription for Change Opioid Conference Document Date: 08/08/2019
- Oxford House offering NEW sober living options in Maricopa County Document Date: 08/06/2019
- Appropriate billing for T1016 - Case Management - Revised Document Date: 08/06/2019
- American Society of Addiction Medicine (ASAM) CONTINUUM Tool Document Date: 08/05/2019
- Allergy Services Document Date: 08/02/2019
- ProPat is now available Document Date: 07/26/2019
- Enhanced Clinical Editing Process Document Date: 07/23/2019
- Prior Authorization Required for Specific J Codes Document Date: 7/18/2019
- Behavioral Health Residential Facility Requirements Document Date: 07/11/2019
- Home Visit Resources in Arizona Document Date: 07/11/2019
- New Reference Material Updates - Crisis/State-Only Membership Services Online and Non-Title Enrollment Document Date: 6/14/2019
- Notification of admissions at Sub-Acute facility Document Date: 6/13/2019
- Health Advisory – Hepatitis A in Arizona Provider Notification from ADHS Document Date: 6/13/2019
- HCPCS H0038-GT performed in a Telehealth location Document Date: 6/7/2019
- AHCCCS Medical Coding Resources Document Date: 6/7/2019
- Prior Authorization for Residential Substance Abuse for Adults Document Date: 6/7/2019
- Timely filing reduction Document Date: 5/28/2019
- EPSDT Standards and Tracking Forms Document Date: 5/20/2019
- Update: AHCCCS Electronic Visit Verification Provider Survey-Due Date: 5/28/2019 Document Date: 05/20/2019
- Pharmacy Changes Effective May 1, 2019 Document Date: 05/17/2019
- UPDATE: AHCCCS Electronic Visit Verification Provider Survey Document Date: 05/03/19
- Mandatory use of OPI or VRI for interpretation sessions one hour or less Document Date: 05/03/19
- Non-Emergency Transportation - trips over 100 miles and multi-leg trips Document Date: 04/15/19
- Mercy Care wins statewide BH/PH Integrated DDD contract Document Date: 04/03/19
- Implementation date change - Notification of change to inpatient claim submission requirements Document Date: 03/28/19
- Acute Skilled Nursing Facility authorization process change Document Date: 3/19/19
- Online Provider Directory accuracy Document Date: 3/19/19
- Public Health Agencies announced confirmed measles case in Pima County Document Date: 3/18/19
- Addressing the increase of Syphilis in Arizona Document Date: 2/9/19
- Notification of Change to Inpatient Submission Requirements Document Date: 1/30/19
- Member Handbook Updates Document Date:1/17/2019
- Billing Mercy Care Advantage and Mercy Care members for non-covered services Document Date:1/17/2019
- Effective approach to submit attachments to claim resubmissions Document Date: 12/19/2018
- Split-billing - non-emergency transportation Document Document Date: 12/19/2018
- Services Allowed in Place of Service 03 - School Document Date: 12/12/2018
- Dual eligibility - MCA cost sharing and coordination of benfeits Document Date: 11/30/2018
- Coordination of Care between ACC and RBHA Grants Document Date: 11/16/2018
- Crisis/State-Only Membership Document Date: 11/21/2018
- Pharmacy is offering electronic prior authorization (ePA) Document Date: 11/02/2018
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Complete Care Archived Notices
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- Action Alert - Impending opioid e-prescribing mandate guidance Document Date: 10/16/2018
- AHCCCS Complete Care Award Document Date: 05/03/2018
- Akorbi interpretation services Document Date: 10/04/2018
- Alternative Non-Emergency Transportation Billing Document Date: 10/31/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/18/2018
- Consolidation of Site IDs and Health Plan IDs Document Date: 10/18/2018
- Electronic Funds Transfer (EFT) - Contract Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Document Date: 06/29/2018
- Important provider notice regarding AHCCCS eligibility and Enrollment Document Date: 09/19/2018
- Lorry Bottrill - President and CEO of Mercy Care Document Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Document Date: 10/04/2018
- Obstetric Billing Document Date: 10/18/2018
- Pima County provider services after 10/01/2018 Document Date: 10/31/2018
- Prior authorization update Document Date: 09/25/2018
- Provider Manual Updates - July 2018 Document Date: 07/02/2018
- Synagis - Information for 2018-2019 Document Date: 10/10/2018
- Vaccine for Children re-enrollment by June 30, 2018 Document Date: 06/08/2018
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Complete Care AHCCCS Minimum Subcontract Provisions
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- Mercy Care Minimum Subcontract Provisions Effective 10/01/2020
- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2017
- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2016
- Mercy Care Plan Minimum Subcontract Provisions Effective 07/01/2016
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Medicaid Regulatory Compliance Addendum
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- Mercy Care Regulatory Compliance Addendum CYE 2021
- Regulatory Compliance Addendum Effective Date: 10/01/2019