Notices
Provider Notifications are designed to furnish you with any new or important communications from Mercy Care in order to assure you have the most up to date information from us.
Our Claims Processing Manual is located on our Claims web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
Please use the below boxes to review important information and current provider notifications.
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Complete Care Current Notices
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- Social Determinants of Health Diagnosis Code Billing Document Date: 11/21/2019 NEW
- St. Luke's Medical Center to Close Document Date: 11/20/2019 NEW
- Vaping Related Respiratory Illness Document Date: 11/20/2019 NEW
- AHCCCS APEP Project Communication Update Document Date: 11/18/2019 NEW
- FY20 Substance Abuse Grant Funds Allocated Document Date: 11/15/2019 NEW
- Opioid Treatment Program (OTP) Requirements Document Date: 11/12/2019 NEW
- Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019 NEW
- FAQs - Applied Behavioral Health Analysis (ABA) CPT Codes Document Date: 11/04/2019 NEW
- Electronic Visit Verification (EVV) Document Date: 10/30/2019 NEW
- Physical Therapy Documentation Requirements Document Date: 10/30/2019 NEW
- Acute Skilled Nursing Facility authorization process change effective 11/01/2019 Document Date: 10/25/2019 NEW
- Differential Adjusted Payment (DAP) Document Date: 10/23/2019 NEW
- Prior Authorization for Applied Behavioral Analysis (ABA) CPT Codes Document Date: 10/01/2019 NEW
- Prior Authorization Requirements for Inpatient Behavioral Health Providers Document Date: 09/27/2019 NEW
- Electronic prescribing of controlled substances Document Date: 09/19/2019 NEW
- Waiver of Crisis Claims Timeliness Requirements Document Date: 09/12/2019 NEW
- Synagis (palivizumab) injections Document Date: 09/10/2019 NEW
- Provider Vaccine Booklet Document Date: 09/06/2019 NEW
- AHCCCS Quality Management System (QMS) Web Portal Application Reminder Document Date: 08/26/2019 NEW
- Provider Types 77, IC and 05 - new provider billing requirements Document Date: 08/14/2019 NEW
- AzAHP Forms for Credentialing Document Date: 08/12/2019 NEW
- Mercy Care methodology for Behavioral Health intake medical records Document Date: 08/08/2019 NEW
- Interpretation services completed in a physician's office Document Date: 08/08/2019 NEW
- Prescription for Change Opioid Conference Document Date: 08/08/2019 NEW
- Oxford House offering NEW sober living options in Maricopa County Document Date: 08/06/2019 NEW
- Appropriate billing for T1016 - Case Management - Revised Document Date: 08/06/2019 NEW
- American Society of Addiction Medicine (ASAM) CONTINUUM Tool Document Date: 08/05/2019 NEW
- Allergy Services Document Date: 08/02/2019 NEW
- ProPat is now available Document Date: 07/26/2019
- Enhanced Clinical Editing Process Document Date: 07/23/2019
- Prior Authorization Required for Specific J Codes Document Date: 7/18/2019
- Behavioral Health Residential Facility Requirements Document Date: 07/11/2019
- Home Visit Resources in Arizona Document Date: 07/11/2019
- New Reference Material Updates - Crisis/State-Only Membership Services Online and Non-Title Enrollment Document Date: 6/14/2019
- Notification of admissions at Sub-Acute facility Document Date: 6/13/2019
- Health Advisory – Hepatitis A in Arizona Provider Notification from ADHS Document Date: 6/13/2019
- HCPCS H0038-GT performed in a Telehealth location Document Date: 6/7/2019
- AHCCCS Medical Coding Resources Document Date: 6/7/2019
- Prior Authorization for Residential Substance Abuse for Adults Document Date: 6/7/2019
- Timely filing reduction Document Date: 5/28/2019
- EPSDT Standards and Tracking Forms Document Date: 5/20/2019
- Update: AHCCCS Electronic Visit Verification Provider Survey-Due Date: 5/28/2019 Document Date: 05/20/2019
- Pharmacy Changes Effective May 1, 2019 Document Date: 05/17/2019
- UPDATE: AHCCCS Electronic Visit Verification Provider Survey Document Date: 05/03/19
- Mandatory use of OPI or VRI for interpretation sessions one hour or less Document Date: 05/03/19
- Non-Emergency Transportation - trips over 100 miles and multi-leg trips Document Date: 04/15/19
- Mercy Care wins statewide BH/PH Integrated DDD contract Document Date: 04/03/19
- Implementation date change - Notification of change to inpatient claim submission requirements Document Date: 03/28/19
- Acute Skilled Nursing Facility authorization process change Document Date: 3/19/19
- Online Provider Directory accuracy Document Date: 3/19/19
- Public Health Agencies announced confirmed measles case in Pima County Document Date: 3/18/19
- Addressing the increase of Syphilis in Arizona Document Date: 2/9/19
- Notification of Change to Inpatient Submission Requirements Document Date: 1/30/19
- Member Handbook Updates Document Date:1/17/2019
- Billing Mercy Care Advantage and Mercy Care members for non-covered services Document Date:1/17/2019
- Effective approach to submit attachments to claim resubmissions Document Date: 12/19/2018
- Split-billing - non-emergency transportation Document Document Date: 12/19/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/18/2018
- Services Allowed in Place of Service 03 - School Document Date: 12/12/2018
- Dual eligibility - MCA cost sharing and coordination of benfeits Document Date: 11/30/2018
- Coordination of Care between ACC and RBHA Grants Document Date: 11/16/2018
- Crisis/State-Only Membership Document Date: 11/21/2018
- Pharmacy is offering electronic prior authorization (ePA) Document Date: 11/02/2018
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Complete Care Archived Notices
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- Action Alert - Impending opioid e-prescribing mandate guidance Document Date: 10/16/2018
- AHCCCS Complete Care Award Document Date: 05/03/2018
- Akorbi interpretation services Document Date: 10/04/2018
- Alternative Non-Emergency Transportation Billing Document Date: 10/31/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/12/2018
- Consolidation of Site IDs and Health Plan IDs Document Date: 10/18/2018
- Electronic Funds Transfer (EFT) - Contract Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Document Date: 06/29/2018
- Important provider notice regarding AHCCCS eligibility and Enrollment Document Date: 09/19/2018
- Lorry Bottrill - President and CEO of Mercy Care Document Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Document Date: 10/04/2018
- Obstetric Billing Document Date: 10/18/2018
- Pima County provider services after 10/01/2018 Document Date: 10/31/2018
- Prior authorization update Document Date: 09/25/2018
- Provider Manual Updates - July 2018 Document Date: 07/02/2018
- Synagis - Information for 2018-2019 Document Date: 10/10/2018
- Vaccine for Children re-enrollment by June 30, 2018 Document Date: 06/08/2018
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Complete Care AHCCCS Minimum Subcontract Provisions
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- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2017
- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2016
- Mercy Care Plan Minimum Subcontract Provisions Effective 07/01/2016