Notices
Provider Notifications are designed to furnish you with any new or important communications from Mercy Care in order to assure you have the most up to date information from us.
Our Claims Processing Manual is located on our Claims web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
Please use the below boxes to review important information and current provider notifications.
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Complete Care Current Notices
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- New Reference Material Updates - Crisis/State-Only Membership Services Online and Non-Title Enrollment Date: 6/14/2019 NEW
- Notification of admissions at Sub-Acute facility Date: 6/13/2019 NEW
- Health Advisory – Hepatitis A in Arizona Provider Notification from ADHS Date: 6/13/2019 NEW
- HCPCS H0038-GT performed in a Telehealth location Date: 6/7/2019 NEW
- AHCCCS Medical Coding Resources Date: 6/7/2019 NEW
- Prior Authorization for Residential Substance Abuse for Adults Date: 6/7/2019 NEW
- Timely filing reduction Date: 5/28/2019
- EPSDT Standards and Tracking Forms Date: 5/20/2019
- Update: AHCCCS Electronic Visit Verification Provider Survey-Due Date: 5/28/2019
- Pharmacy Changes Effective May 1, 2019
- UPDATE: AHCCCS Electronic Visit Verification Provider Survey Date: 05/03/19
- Mandatory use of OPI or VRI for interpretation sessions one hour or less Date: 05/03/19
- Non-Emergency Transportation - trips over 100 miles and multi-leg trips Date: 04/15/19
- Mercy Care wins statewide BH/PH Integrated DDD contract Date: 04/03/19
- Implementation date change - Notification of change to inpatient claim submission requirements Date: 03/28/19
- Acute Skilled Nursing Facility authorization process change Date: 3/19/19
- Online Provider Directory accuracy Date: 3/19/19
- Public Health Agencies announced confirmed measles case in Pima County Date: 3/18/19
- Addressing the increase of Syphilis in Arizona Date: 2/9/19
- Notification of Change to Inpatient Submission Requirements Date: 1/30/19
- Member Handbook Updates Date:1/17/2019
- Billing Mercy Care Advantage and Mercy Care members for non-covered services Date:1/17/2019
- Effective approach to submit attachments to claim resubmissions Date: 12/19/2018
- Split-billing - non-emergency transportation Document Date: 12/19/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/18/2018
- Services Allowed in Place of Service 03 - School Document Date: 12/12/2018
- Dual eligibility - MCA cost sharing and coordination of benfeits Document Date: 11/30/2018
- Coordination of Care between ACC and RBHA Grants Document Date: 11/16/2018
- Action Alert - Impending opioid e-prescribing mandate guidance Document Date: 10/16/2018
- AHCCCS Complete Care Award Document Date: 05/03/2018
- Akorbi interpretation services Document Date: 10/04/2018
- Alternative Non-Emergency Transportation Billing Document Date: 10/31/2018
- Consolidation of Site IDs and Health Plan IDs Document Date: 10/18/2018
- Crisis/State-Only Membership Document Date: 11/21/2018
- Electronic Funds Transfer (EFT) - Contract Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Document Date: 06/29/2018
- Important provider notice regarding AHCCCS eligibility and Enrollment Document Date: 09/19/2018
- Lorry Bottrill - President and CEO of Mercy Care Document Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Document Date: 10/04/2018
- Obstetric Billing Document Date: 10/18/2018
- Pima County provider services after 10/01/2018 Document Date: 10/31/2018
- Pharmacy is offering electronic prior authorization (ePA) Document Date: 11/02/2018
- Prior authorization update Document Date: 09/25/2018 NEW
- Provider Manual Updates - July 2018 Document Date: 07/02/2018
- Synagis - Information for 2018-2019 Document Date: 10/10/2018 NEW
- Vaccine for Children re-enrollment by June 30, 2018 Document Date: 06/08/2018
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Complete Care Archived Notices
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- Arizona State Immunization Information System (ASIIS) Document Date: 12/12/2018 NEW
- 2017 AHCCCS Provider Survey Document Date: 12/14/2017
- 5-day supply limit of prescription opioid medications Document Date: 11/27/2017
- Behavioral health treatments by PCPs Document Date: 04/30/2018
- Discarded physician-administered medications Document Date: 01/18/2018
- Infusion network change Docuemnt Date: 03/02/2018
- Non-emergency transportation program integrity review Document Date: 04/03/2018
- Non-emergent transportation - documentation required for trips 100 miles or more Document Date: 01/10/2018
- Oxycontin formulary removal effective 1/1/2018 Document Date: 11/27/2017
- Parsibiv and Sensipar - approval for renal dialysis services Document Date: 01/05/2018
- Post Office box change for refunds Document Date: 02/01/2018
- Proposition 206 - rate and capitation adjustment Document Date: 12/15/2017
- Smoke-free HUD public housing policy Document Date: 02/22/2018
- Social Determinants of Health - NORC study Document Date: 03/09/2018
- Use of Social Determinants of health codes for member outcomes update Document Date: 02/08/2018
- Void request Document Date: 04/06/2018
- Welcome to Mercy Care! Document Date: 07/01/2017
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Complete Care AHCCCS Minimum Subcontract Provisions
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- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2017
- Mercy Care Plan Minimum Subcontract Provisions Effective 10/01/2016
- Mercy Care Plan Minimum Subcontract Provisions Effective 07/01/2016