Notices
Mercy Care publishes provider notices with up-to-the-minute information you may need to know from our regulators, new coding/claims processing rules or any other new plan information. Our goal is to keep you as well informed about our plan as possible. You can receive provider notices directly via email. Click here to sign up for our mailing list.
Our Claims Processing Manual is located on our Claims web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
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Current notices
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- Level 1 Competency ACOM 447 Employment Webinars Document Date: 09/22/2022 NEW
- On-line Provider Directory accuracy reminder September 2022 Document Date: 09/09/2022 NEW
- Update on Multiple Communicable Diseases Document Date: 09/07/2022 NEW
- Early Childhood Learning Intensity Instrument (ECLII) Training and Utilization Document Date: 09/02/2022 NEW
- Grievances for Specialty Transportation Providers Document Date: 08/29/2022 NEW
- Update to the Mercy Care Children's Network - Final Revision Document Date: 08/26/2022 NEW
- Claims Mailing Address for Mercy Care DCS CHP Document Date: 08/25/2022 NEW
- Cotiviti COB for Medicare Primary Members Document Date: 08/24/2022 NEW
- Non-Title XIX/XXI Behavioral Health Services (Mental Health and/or Substance Use) Document Date: 08/23/2022 NEW
- Biosimilar Changes Effective 9/1/2022 Document Date: 08/18/2022 NEW
- Metabolic Monitoring for Childhood and Adolescents on Antipsychotics Document Date: 08/17/2022 NEW
- Change in Requirements for Assigned Behavioral Health Clinic for Out of County Placed DCS CHP Enrolled Youth Document Date: 08/17/2022 NEW
- Transition from Organizational to Individual Credentialing for Therapy Providers Document Date: 08/17/2022 NEW
- 15th Annual Arizona HIE Summit and Trade Show Document Date: 08/15/2022 NEW
- AHCCCS Housing Program Guidebook - July 2022 Document Date: 08/08/2022 NEW
- Prior Authorization: Therapy and Home Health Request Form Update Document Date: 08/08/2022 NEW
- AHCCCS EVV Notification - Timeline for Hard Edits Document Date: 7/28/2022 NEW
- AHCCCS Planning for the End of the Public Health Emergency Document Date: 07/21/2022 NEW
- Mercy Care Provider Manual July 2022 Update Document Date: 07/08/2022 NEW
- Outpatient Rehabilitation Therapy Modifiers Document Date: 06/29/2022 NEW
- Augmentative and Alternative Communication (AAC) devices for members in a BHRF Document Date: 06/28/2022 NEW
- Where to find important pharmacy information Document Date: 06/23/2022 NEW
- Removal of Audit Holds Document Date: 06/22/2022 NEW
- Utilization Management Document Date: 06/21/2022 NEW
- Suicide Prevention Lifeline - 988 Document Date: 06/20/2022 NEW
- Excessive Heat Warning - 06/10/2022 - 06/12/2022 Document Date: 06/10/2022 NEW
- Adult/Child Mental Health First Aid (MHFA) Training Opportunities Document Date: 06/09/2022 NEW
- TBI & Domestic Violence Primary Care Provider Course Document Date: 06/09/2022 NEW
- Reminder: 2022 Mercy Care Honor event Document Date: 06/09/2022 NEW
- Eyeglass Replacements/Repairs for Members Covered by EPSDT Document ate: 06/02/2022 NEW
- AHCCCS Provider Participation Modifier Deadline Extended to October 1, 2022 Document Date: 06/02/2022 NEW
- Tobacco Cessation Document Date: 06/02/2022 NEW
- Reminder: Negative Balance Collection Remittance Process Document Date: 06/02/2022 NEW
- On-line Provider Directory accuracy reminder June 2022 Document Date: 06/02/2022 NEW
- Visibility Matters Document Date: 05/27/2022 NEW
- Clinical Considerations for Providers Caring for Newcomers from Ukraine Document Date: 05/18/2022 NEW
- Preventive Codes for EPSDT Visits Document Date: 05/18/2022 NEW
- Emergent Behavior Health Referrals for Children Process Document Date: 05/17/2022 NEW
- Grievances, Disputes and Appeals Mailing Address Document Date: 05/12/2022 NEW
- AHCCCS Update - "Get Ready to Renew" Messaging Toolkit Document Date: 05/10/2022 NEW
- Non-Emergency Transportation - Pick-up/Drop-off Location Updates Document Date: 05/06/2022 NEW
- Prior Authorization process change for Mercy Care - Updated Links Document Date: 04/28/2022 NEW
- 2022 Prevention and Wellness Outreach Manual is now available Document Date: 04/27/2022 NEW
- AHCCCS Public Health Emergency (PHE) Unwinding Resource Web Page Document Date: 04/26/2022 NEW
- Change in requirements for DCS CHP enrolled youth Document Date: 04/25/2022 NEW
- ClaimCheck transitions to ClaimsXten Document Date: 04/22/2022 NEW
- Mercy Care provider webinars offered in April and May 2022 Document Date: 04/11/2022 NEW
- Reminder: Two new oral agents to treat COVID-19 Document Date: 04/11/2022 NEW
- AHCCCS Update - Participating provider information requirement effective June 1, 2022 Document Date: 04/05/2022 NEW
- Single Statewide Crisis Phone Vendor Document Date: 04/01/2022 NEW
- AHCCCS Update - Non-Emergency Medical Transportation (NEMT) Recertification Training Document Date: 03/31/2022 NEW
- Workforce Development Provider Focus Group Document Date: 03/28/2022 NEW
- Eyeglass Coverage Document Date: 03/17/2022 NEW
- Mercy Care DCS CHP - Eyeglass Coverage Document Date: 03/15/2022 NEW
- Telehealth Changes Document Date: 03/08/2022 NEW
- AHCCCS Behavioral Health Clinic Chart Audit Process Tool Document Date: 03/07/2022 NEW
- Invitation to Respond: Statewide Crisis Phoneline Vendor Update Document Date: 03/02/2022 NEW
- Genetic Testing - Experimental, Investigational and Unproven (EIU) Document Date: 03/01/2022 NEW
- Upcoming Clinical, Payment and Coding Policy Position Document Date: 03/01/2022 NEW
- Behavioral Health Clinic Chart Audit Process Document Date: 02/17/2022 NEW
- Health Coach Pilot Program Announced 2/8/2022 Document Date: 02/24/2022 NEW
- AHCCCS Update - Employment Differential Adjusted Payment (DAP) Opportunity Document Date: 02/24/2022 NEW
- Invitation to Respond: Statewide Crisis Phoneline Vendor Document Date: 02/18/2022 NEW
- Mercy Care Provider Manual February 2022 Update Document Date: 02/17/2022 NEW
- Mercy DCS CHP - EPSDT Requirements Document Date: 02/10/2022 NEW
- Medicaid Arizona Regulatory Compliance Addendum CYE22 Document Date: 02/14/2022 NEW
- Mercy Care Provider Outreach Manual: Select HEDIS, CMS Core, and CMS Star Measures - February 2022 Document Date: 02/14/2022 NEW
- Mercy DCS CHP - EPSDT
- AHCCCS Update - Electronic Visit Verification (EVV) Differential Adjusted Payment (DAP) Document Date: 02/09/2022 NEW
- AHCCCS Update - Abuse & Neglect Prevention Task Force Document Date: 02/02/2022 NEW
- AHCCCS Update - Second request for AHCCCS Providers to re-register Document Date: 01/26/2022
- Two new oral agents to treat COVID-19 Document Date: 01/24/2022
- Referring, Ordering, Prescribing, Attending (ROPA) AHCCCS Update 1/3/2022 Document Date: 01/18/2022
- Checking Eligibility for DCS CHP Members Document Date: 01/14/2022
- On-Demand Video Remote Interpreting (VRI) at Mercy Care Document Date: 01/11/2022
- Mercy Care is enhancing its editing process from SNIP Level 2 up to SNIP Level 4 process validation Document Date: 01/05/2021
- Mercy Care's Tobacco Basic Training Course Document Date: 01/04/2022
- Ivermectin is not an approved treatment for COVID-19 Document Date: 01/04/2022
- AHCCCS EVV Updates December 2021 Document Date: 12/16/2021
- Updated Interpretive Service Changes at Mercy Care Document Date: 12/20/2021
- Claim Dispute Update Document Date 12/17/2021
- Provider Manual December 2021 Update Document Date: 12/10/2021
- Non-Emergency Transportation - Pick-up and Drop-off Locations Document Date: 12/09/2021
- Billing Requirement Change for IC, 77 and 05 Provider Types Document Date: 12/08/2021
- Updated Effective Date for NEW Encounter Edit for CTDS Coding for School Based Services Document Date: 12/03/2021
- AHCCCS Provider Enrollment Portal (APEP) Re-registration vs. Revalidation Document Date: 12/03/2021
- CDC Alert for In-Office Lead Screening for Members Document Date: 12/03/2021
- New Encounter Edit for CTDS Coding for School Based Services Effective 1/1/2022 Document Date: 11/19/2021
- Mercy Care New P.O. Box Address and Vendor for Paper Claim and Claim Correspondence Effective 1/14/2022 Document Date: 11/12/2021
- CALOCUS Communication Document Date: 10/12/2021
- Opioid Use Disorder Real-Time Service Availability Locator Document Date: 10/22/2021
- CMS Extension of 1115 Waiver Authority Document Date: 10/04/2021
- ACHIEVE 2021 - 14th Annual Health Current Summit and Trade Show Document Date: 10/01/2021
- Health Current - Arizona's SDOH Referral System Document Date: 09/24/2021
- COVID-19 Vaccine Flyer for Members Document Date: 09/21/2021
- Provider Relief Phase 4 and ARPA Rural Funding Opens September 29, 2021 Document Date: 09/16/2021
- Minimum Subcontract Provisions Effective October 1, 2021 Dcument Date: 09/16/2021
- CMS Update - Expanded Vaccine Requirements for Providers Document Date: 09/16/2021
- AHCCCS EVV Updates Document Date: 09/14/2021
- Addressing Adolescent & Young Adult Depression in Primary Care Document Date: 09/14/2021
- Ambulance ADHS Rates Document Date: 09/08/2021
- Provider Manual August 2021 Update Document Date: 09/03/2021
- Potential shortage of Lead Testing kits Document Date: 08/26/2021
- Novalog and Humalog Insulins Document Date: 08/27/2021
- Pfizer-BioNTech COVID-19 Vaccine now FDA approved Document Date: 08/26/2021
- Updated COVID-19 FAQs Document Date: 08/24/2021
- Children's Behavioral Health Services Fund Document Date: 08/23/2021
- COVID-19 Vaccine Event by Touchstone Document Date: 08/18/2021
- New AzAHP Credentialing Forms for 2021 Document Date: 08/16/2021
- AHCCCS Notice - COVID-19 Vaccine Fee-for-Service Administration Rates Increase Document Date: 08/13/2021
- Synagis (palivizumab) injections 2021-2022 season Document Date: 08/12/2021
- AHCCCS Notice - Renters Assistance is Available to Help Renters and Landlords Document Date: 08/12/2021
- FY22 Substance Abuse Grant Funds Allocated Document Date: 07/29/2021
- FY22 Mental Health Block Grant Funds Allocated Document Date: 07/29/2021
- Senate Bill 1388 - Delivery of Respite Services Document Date: 07/23/2021
- Coming Soon - new electronic contract management system - APTTUS Document Date: 07/12/2021
- Gender Specific Treatment for Women with Substance Use Disorder - Webinar Series Document Date: 07/07/2021
- ConnectCenter User Manual Document Date: 06/22/2021
- AHCCCS Announcement: CALOCUS and LOCUS licensing Document Date: 06/08/2021
- Mercy Care Relocations Document Date: 06/01/2021
- Provider Manual April 2021 Update Document Date: 05/14/2021
- Behavioral Health Residental Facilities Document Date: 05/20/2021
- AHCCCS extends ROPA registration through public health emergency Document Date: 05/28/2021
- Regulatory Compliance Addendums (CYE2021) Effective 10/01/2020 Document Date: 05/07/2021
- Nursing Home Project ECHO Training Events Document Date: 05/07/2021
- Billing claims for an outpatient date span Document Date: 04/29/2021
- 2021 AHCCCS Provider Survey Document Date: 04/26/2021
- Verifying Member Eligibility Document Date: 04/14/2021
- ClaimConnect is Getting an Upgrade! Document Date: 04/09/2021
- Differential Adjusted Payment CYE 2021 and HIE SDOH Incentive April 2021 Update Document Date: 04/05/2021
- Children's System of Care Deliverables Document Date: 04/05/2021
- ADHS - Newborn Screening results Document Date: 04/06/2021
- Reporting Incident Accident and Death (IAD) for Mercy DCS CHP Document Date: 04/02/2021
- Mercy DCS CHP provider fact sheet update Document Date: 03/26/2021
- Notice - Mercy DCS CHP Eligibility for Kinship and Foster Caregivers Document Date: 03/23/2021
- AHCCCS Electronic Visit Verification March 2021 Updates Document Date: 03/19/2021
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Archived Notices
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CHP AHCCCS Minimum Subcontract Addendum
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- Minimum Subcontract Provisions Effective October 1, 2021
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CHP Regulatory Compliance Addendum