Fraud, waste and abuse
Mercy Care takes fraud and abuse seriously. Protecting against fraud and abuse is everyone’s responsibility.
If you suspect fraud or abuse related to your Mercy Care coverage, you can report it by calling the Mercy Care Fraud Hotline at 1-800-810-6544.
You can also report fraud, waste and abuse directly to AHCCCS-OIG.
- If you suspect provider fraud, you can call 602-417-4045 in Arizona or 1-888-ITS-NOT-OK (1-888-487-6686) outside of Arizona.
- If you suspect member fraud, you can call 602-417-4193 in Arizona or 1-888-ITS-NOT-OK (1-888-487-6686) outside of Arizona.
Or, you can submit information about suspected fraud, waste and abuse to AHCCCS.
- By email at AHCCCSFraud@azahcccs.gov
- On the AHCCCS OIG website at https://www.azahcccs.gov/Fraud/ReportFraud/