Notices

Provider Notifications are designed to furnish you with any new or important communications from Mercy Care Advantage in order to assure you have the most up to date information from us.

Our Claims Processing Manual is located on the MCA Claims Information webpage. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.

Please use the below links to review important information and current provider notifications. 

• Coming Soon - new electronic contract management system - APTTUS Document Date: 07/12/2021  NEW
• Gender Specific Treatment for Women with Substance Use Disorder - Webinar Series Document Date: 07/07/2021  NEW
• ConnectCenter User Manual Document Date: 06/22/2021  NEW
• AHCCCS extends ROPA registration through public heath emergency Document Date: 05/28/2021  NEW
• Regulatory Compliance Addendums (CYE2021) Effective 10/01/2021  Document Date: 05/07/2021  NEW
• Nursing Home Project ECHO Training Events Document Date: 05/07/2021  NEW
• Billing claims for an outpatient date span Document Date: 04/29/2021  NEW
• Mercy Care Advantage (MCA) Model of Care Training and Attestation Document Date: 04/26/2021  NEW
• 2021 AHCCCS Provider Survey Document Date: 04/26/2021  NEW
• Verifying Member Eligibilty Document Date: 04/14/2021  NEW
• ClaimConnect is Getting an Upgrade! Document Date: 04/09/2021  NEW
• On-line Provider Directory accuracy reminder  Document Date:  02/10/2021  NEW
• Electronic Visit Verification (EVV) Post-Live Updates Document Date: 02/08/2021  NEW
• Social Determinants of Health Diagnosis Code Billing for 2021 Document Date: 01/28/2021  
• Referring, Ordering, Prescribing, Attending (ROPA) Provider Updates  Document Date:  01/28/2021  
• Mercy Care Advantage (MCA) Provider Manual January 2021 Update Document Date: 01/22/2021  
• Pandemic Volunteer Opportunities Document Date: 01/04/2021  
• AHCCCS Notice - Phase 1A of COVID-19 Vaccine arrives in Arizona Document Date: 12/18/2020  
• Healthcare Workers receiving the COVID-19 Vaccine Document Date: 12/18/2020  
• HPMS Memo - COVID-19 Vaccine Significant Cost Determination Document Date: 12/08/2020  
• Pandemic Vaccine Provider Onboarding Tool Document Date: 12/08/2020  
• Virtual Doctors' Lounge Flyer  Document Date: 12/02/2020  
• Referring, Ordering, Prescribing, Attending (ROPA) - new registration deadline  Document Date: 11/10/2020  
• COVID-19 Vaccine Distribution Planning  Document Date:  11/05/2020  
• Provider Outreach Manual - Medicare Advantage Part C Star Measures - 2020 Document Date: 11/06/2020  
• Recently rejected claims resolution Document Date: 11/04/2020  
• CARES Act Provider Relief Fund - Phase 3 - Revision Document Date: 11/03/2020  
• E-mail Encryption User Guide Document Date: 11/02/2020  
• Referring, Ordering, Prescribing, Attending (ROPA) - AHCCCS provider registration Document Date: 10/12/2020  
• Negative Balance Collection Remittance Update Document Date: 10/02/2020  
• Workforce Development Training and Resource Site Document Date: 09/24/2020  
• Flu Vaccinations for the 2020-2021 Flu Season Document Date: 09/11/2020  
• Mercy Care Advantage (MCA) vaccine coverage Document Date: 09/03/2020  
• Accessing the Gaps in Care Reports within Provider Deliverable Manager Document Date: 08/24/2020 
• Licensed Arizona Dentists - Request Your Free PPE by 08/31/2020 Document Date:  08/19/2020  
• Preferred Interpreter Document Date:  07/24/2020  
• Prior Authorization Changes Effective 8/1/2020 Correction Document Date:  07/14/2020
• Home assessment authorization requirements for Power Mobility Devices and Manual Wheelchairs  Document Date:  06/29/2020  
• Electronic Prescribing of Controlled Substances (EPCS) Click for Control trainings available Document Date:  06/17/2020  
• CVS no-cost COVID-19 testing Document Date:  06/11/2020  
• Suspension of Sequestration for Mercy Care Advantage Document Date:  06/09/2020  
• Advance Directives and End of Life Care Provider Reference Guide Document Date:  05/26/2020  
• COVID-19 Fraud Prevention Document Date:  05/15/2020  
• Gaps in Care Technical Specifications and PCP Billing Guide-2020 Document Date:  04/27/2020 
• CARES ACT Funding Document Date:  04/23/2020 
• COVID-19 - Mercy Care Claims Processing Configuration Document Date:  04/21/2020 
• Federal CARES Act Funding Notification Document Date:  04/02/2020 
• COVID-19 Emergency Medical Coding Guidance from AHCCCS Document Date:  03/19/2020 
• Paper and electronic (835) remit issues update Document Date:  03/18/2020 
• COVID-19 Important Updates for Providers Document Date:  03/13/2020 
• Mercy Care's Online Prior Authorization Search Tool (ProPat) Document Date: 02/21/2020 
• Paper and electronic (835) remit issues Document Date: 02/21/2020 
• TAPI: Recent outbreak of the Coronavirus Document Date: 01/24/2020
• Interpreter standards Document Date: 01/10/2020
• J3145 - Injection, testosterone undecanoate   Document Date: 01/06/2020
• AzAHP Updated Credentialing Forms  Document Date: 01/02/2020
• Chimeric Antigen Receptor (CAR) T-Cell therapy Document Date: 11/21/2019 
• Mercy Care Advantage Flu and other Medicare covered vaccines reminder Document Date:  11/21/2019 
• Social Determinants of Health Diagnosis Code Billing Document Date: 11/21/2019
• St. Luke's Medical Center to Close Document Date: 11/20/2019 
• Vaping Related Repiratory Illness Document Date: 11/20/2019 
• Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019 
• Acute Skilled Nursing Facility authorization process change effective 11/1/2019 Document Date: 10/25/2019 
• Provider Outreach Manual - Medicare Advantage Part C Star Measures Document Date: 10/08/2019 
• New Medicare Card: Transition Period Ends January 1, 2020 Document Date:  09/05/2019