Notices

Provider Notifications are designed to furnish you with any new or important communications from Mercy Care Advantage in order to assure you have the most up to date information from us.

Our Claims Processing Manual is located on the MCA Claims Information webpage. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.

Please use the below links to review important information and current provider notifications. 

• Verifying Member Eligibilty Document Date: 04/14/2021  NEW
• ClaimConnect is Getting an Upgrade! Document Date: 04/09/2021  NEW
• On-line Provider Directory accuracy reminder  Document Date:  02/10/2021  NEW
• Electronic Visit Verification (EVV) Post-Live Updates Document Date: 02/08/2021  NEW
• Social Determinants of Health Diagnosis Code Billing for 2021 Document Date: 01/28/2021  NEW
• Referring, Ordering, Prescribing, Attending (ROPA) Provider Updates  Document Date:  01/28/2021  NEW
• Mercy Care Advantage (MCA) Provider Manual January 2021 Update Document Date: 01/22/2021  NEW
• Pandemic Volunteer Opportunities Document Date: 01/04/2021  NEW
• AHCCCS Notice - Phase 1A of COVID-19 Vaccine arrives in Arizona Document Date: 12/18/2020  NEW
• Healthcare Workers receiving the COVID-19 Vaccine Document Date: 12/18/2020  NEW
• HPMS Memo - COVID-19 Vaccine Significant Cost Determination Document Date: 12/08/2020  NEW
• Pandemic Vaccine Provider Onboarding Tool Document Date: 12/08/2020  NEW
• Virtual Doctors' Lounge Flyer  Document Date: 12/02/2020  NEW
• Referring, Ordering, Prescribing, Attending (ROPA) - new registration deadline  Document Date: 11/10/2020  NEW
• COVID-19 Vaccine Distribution Planning  Document Date:  11/05/2020  NEW
• Provider Outreach Manual - Medicare Advantage Part C Star Measures - 2020 Document Date: 11/06/2020  NEW
• Recently rejected claims resolution Document Date: 11/04/2020  NEW
• CARES Act Provider Relief Fund - Phase 3 - Revision Document Date: 11/03/2020  NEW
• E-mail Encryption User Guide Document Date: 11/02/2020  NEW
• Referring, Ordering, Prescribing, Attending (ROPA) - AHCCCS provider registration Document Date: 10/12/2020  NEW
• Negative Balance Collection Remittance Update Document Date: 10/02/2020  NEW
• Workforce Development Training and Resource Site Document Date: 09/24/2020  NEW
• ProPat reminder Document Date: 09/23/2020  NEW
• Radiology Network Change Update Document Date: 09/23/2020  NEW
• Flu Vaccinations for the 2020-2021 Flu Season Document Date: 09/11/2020  NEW
• Mercy Care Advantage (MCA) vaccine coverage Document Date: 09/03/2020  NEW
• Accessing the Gaps in Care Reports within Provider Deliverable Manager Document Date: 08/24/2020 NEW
• Licensed Arizona Dentists - Request Your Free PPE by 08/31/2020 Document Date:  08/19/2020  NEW
• Preferred Interpreter Document Date:  07/24/2020  NEW
• Prior Authorization Changes Effective 8/1/2020 Correction Document Date:  07/14/2020
• Home assessment authorization requirements for Power Mobility Devices and Manual Wheelchairs  Document Date:  06/29/2020  NEW
• Electronic Prescribing of Controlled Substances (EPCS) Click for Control trainings available Document Date:  06/17/2020  NEW
• CVS no-cost COVID-19 testing Document Date:  06/11/2020  NEW
• Suspension of Sequestration for Mercy Care Advantage Document Date:  06/09/2020  NEW
• Advance Directives and End of Life Care Provider Reference Guide Document Date:  05/26/2020  NEW
• COVID-19 Fraud Prevention Document Date:  05/15/2020  NEW
• Gaps in Care Technical Specifications and PCP Billing Guide-2020 Document Date:  04/27/2020 
• CARES ACT Funding Document Date:  04/23/2020 
• COVID-19 - Mercy Care Claims Processing Configuration Document Date:  04/21/2020 
• Federal CARES Act Funding Notification Document Date:  04/02/2020 
• COVID-19 Emergency Medical Coding Guidance from AHCCCS Document Date:  03/19/2020 
• Paper and electronic (835) remit issues update Document Date:  03/18/2020 
• COVID-19 Important Updates for Providers Document Date:  03/13/2020 
• Mercy Care's Online Prior Authorization Search Tool (ProPat) Document Date: 02/21/2020 
• Paper and electronic (835) remit issues Document Date: 02/21/2020 
• TAPI: Recent outbreak of the Coronavirus Document Date: 01/24/2020
• Interpreter standards Document Date: 01/10/2020
• J3145 - Injection, testosterone undecanoate   Document Date: 01/06/2020
• AzAHP Updated Credentialing Forms  Document Date: 01/02/2020
• Chimeric Antigen Receptor (CAR) T-Cell therapy Document Date: 11/21/2019 
• Mercy Care Advantage Flu and other Medicare covered vaccines reminder Document Date:  11/21/2019 
• Social Determinants of Health Diagnosis Code Billing Document Date: 11/21/2019
• St. Luke's Medical Center to Close Document Date: 11/20/2019 
• Vaping Related Repiratory Illness Document Date: 11/20/2019 
• Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019 
• Acute Skilled Nursing Facility authorization process change effective 11/1/2019 Document Date: 10/25/2019 
• Provider Outreach Manual - Medicare Advantage Part C Star Measures Document Date: 10/08/2019 
• New Medicare Card: Transition Period Ends January 1, 2020 Document Date:  09/05/2019