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Don’t lose your benefits

We don’t want you to risk losing your benefits. If your contact info isn't current, you won't receive notice when it's time to renew your coverage. 

Updates and renewals

Choose your plan for steps to get help updating your contact info or renewing coverage. 

  • Make sure your mailing address, phone and email is correct in Health-e-Arizona Plus. Or call Health-e-Arizona Plus at 1-855-HEA-PLUS (1-855-432-7587), Monday through Friday 7 a.m. to 6 p.m. 

  • Check your mailbox for a letter from the Arizona Health Care Cost Containment System (AHCCCS) about renewal of coverage.

  • Respond to requests from AHCCCS for more info so they can see if you’re eligible.

  • Did you lose coverage because you didn't complete your renewal? If yes, you have 90 days after your end date to respond. If you still qualify, AHCCCS will renew your coverage. You don’t need to do a new application. Log in to Health-e-Arizona Plus to upload files or check your renewal status.

Call the Arizona Long Term Care System (ALTCS) at 1-888-621-6880 to update your contact info or get help with renewals.

Call the Division of Developmental Disabilities (DDD) at 1-844-770-9500 to update your contact info or get help with renewals.

Mercy Care Advantage provides Medicare benefits to people who qualify for both:

  • Medicaid

  • Medicare Parts A and B

As a member of Mercy Care Advantage, you also have one of these Medicaid plans:  

  • Mercy Care ACC-RBHA 

  • Mercy Care Long Term Care 

  • Mercy Care Developmental Disabilities 

Need to update your contact info or renew the Medicaid part of your coverage? Find your Medicaid plan above. Then, follow the directions under that plan.


No longer qualify for benefits?

You still have some good options if you don’t qualify for health benefits. With the Health Insurance Marketplace®, you can enroll if you’ve had a life event, like losing your coverage. Learn more at Or call 211.

No-cost treatment

No coverage? You may be able to get treatment for mental health conditions or substance use disorders (SUDs). Some state and federal grants cover treatment. To learn more, call us at 602-586-1841 or 1-800-564-5465 (TTY 711). We’re here for you 24 hours a day, 7 days a week.


Visit the AHCCCS page on renewals for more details. You can also learn how to sign up for AHCCCS email or text alerts (PDF). It’s an easy way to stay in touch. And be sure you don’t miss AHCCCS info.

Health Insurance Marketplace® is the property of the Department of Health & Human Services.




Contact us for help and answers.