Contact us

At Mercy Care, we are here to help. If you are a Mercy Care plan member, please contact us to let us know if you need help with:

  • Understanding your health plan and covered benefits
  • Finding a doctor or hospital in our network or to request a provider directory (You can also find a provider online)
  • A copy of plan materials (member handbook, evidence of coverage, formulary, etc.)
  • Finding an interpreter
  • Getting information about behavioral health services
  • Scheduling a ride to or from a health care appointment

Mercy Care
7 a.m. to 6 p.m. Monday through Friday

602-263-3000 or 1-800-624-3879
Hearing Impaired (TTY/TDD 711)

24-hour nurse line: 602-263-3000 or 1-800-624-3879

Mailing address:
Mercy Care /Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040

Media inquires
Monica Alonzo
602-370-4275 (cell)

* Required Fields

Contact Us