We are here to help. If you are a plan member, contact us to let us know if you need help. Mercy Care Member Services representatives are available to help you Monday through Friday, 7 a.m. to 6 p.m. Just call 602-263-3000 or toll-free 1-800-624-3879 (TTY/TDD 711).
7 a.m. to 6 p.m. Monday through Friday
602-263-3000 or 1-800-624-3879
Hearing Impaired (TTY 711)
24-hour nurse line: 602-263-3000 or 1-800-624-3879
Mailing address: Mercy Care /Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Office of Individual and Family Affairs (OIFA)
We help by providing support to members and their families of choice. If you need help or have concerns about your care, you can reach out to us at OIFATeam@MercyCareAZ.org.
You can also call our ombudsman. An ombudsman is someone who is an advocate for members and their family members and helps them navigate the system. Note: The ombudsman will return your call or email within 48 hours.
Vera Kramarchuk, ombudsman
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