Contact us

At Mercy Care, we are here to help. If you are a Mercy Care plan member, please contact us to let us know if you need help with:

Understanding your health plan and covered benefits
Finding a doctor or hospital in our network or to request a provider directory (You can also find a provider online)
A copy of plan materials (member handbook, evidence of coverage, formulary, etc.)
Finding an interpreter
Getting information about behavioral health services
Scheduling a ride to or from a health care appointment

Mercy Care
7 a.m. to 6 p.m. Monday through Friday
602-263-3000 or 1-800-624-3879
Hearing Impaired (TTY/TDD 711)
24-hour nurse line: 602-263-3000 or 1-800-624-3879

Mailing address:
Mercy Care /Mercy Care Advantage
4755 S 44th Place
Phoenix, Arizona 85040

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