Contact us

At Mercy Care, we are here to help. If you are a Mercy Care plan member, please contact us to let us know if you need help with:

• Understanding your health plan and covered benefits
• Finding a doctor or hospital in our network or to request a provider directory (You can also find a provider online)
• A copy of plan materials (member handbook, evidence of coverage, formulary, etc.)
• Finding an interpreter
• Getting information about behavioral health services
• Scheduling a ride to or from a health care appointment

Mercy Care
7 a.m. to 6 p.m. Monday through Friday
602-263-3000 or 1-800-624-3879
Hearing Impaired (TTY/TDD 711)
24-hour nurse line: 602-263-3000 or 1-800-624-3879

Mailing address:
Mercy Care /Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040

Media inquires
Monica Alonzo
AlonzoM@MercyCareAZ.org
602-370-4275 (cell)