Children's Rehabilitative Services (CRS)

Information for our Children's Rehabilitative Services (CRS) members
Children’s Rehabilitative Services (CRS) is a designation given to certain AHCCCS members who have qualifying health conditions. Members with a CRS designation can get the same AHCCCS covered services as non-CRS AHCCCS members. They are able to get care in the community, or in clinics called Multispecialty Interdisciplinary Clinics (MSIC). MSICs bring many specialty providers together in one place. Mercy Care DCS CHP will help a member with a CRS designation with closer care coordination and monitoring to make sure providers meet their special healthcare needs. AHCCCS Division of Member Services (DMS) determines eligibility for a CRS designation. 

Who Is Eligible for CRS Designation?

AHCCCS members may be eligible for a CRS designation when they are:  

  • Under age 21; and 
  • Have a qualifying CRS medical condition 
  • A U.S. citizen or qualified resident

The medical condition must:  

  • Require active treatment; and  
  • Be found by AHCCCS DMS to meet criteria as specified in R9-22-1301-1305.  

Anyone can fill out a CRS application including a family member, doctor or health plan representative. To apply for a CRS designation, you can mail or fax:  

  • A completed CRS application; and  
  • Medical documentation that supports that the applicant has a CRS qualifying condition that requires active treatment.  

Mail the documentation to: 

Mercy Care DCS CHP 
4755 S. 44th Place 
Phoenix, AZ 85040 

You can fax documentation to: 
Mercy Care DCS CHP Member Services 
Fax: 1-844-424-3975 

Mercy Care DCS CHP will provide medically necessary care for physical and health services and care for the CRS condition. 

 

Mercy Care DCS CHP is responsible for screening, evaluating, and providing medical treatment and rehabilitation for members under the age of 18 with a Children’s Rehabilitative Services (CRS) qualifying chronic and disabling condition(s) as defined in A.A.C. R9-22-1303. Members must also be AHCCCS (Title 19) eligible to receive specialty care services.  


CRS Multi-Specialty Interdisciplinary Clinics (MSICs)
Members with CRS qualifying diagnosis(es) are assigned to a Multi-Specialty Interdisciplinary Clinic (MSIC). MSICs are facilities where multiple providers in primary care, specialty care and behavioral health can meet with members and provide interdisciplinary services at the same location and appointment. The MSIC is where all the specialists can evaluate the member in a coordinated manner to provide the best care. At the MSIC, you can meet face-to-face with the member’s care team and receive medical services. 

CRS MSICs are at the following locations:

Central Region 

DMG Children’s Rehabilitative Services
3141 North 3rd Ave.
Phoenix, AZ 85013
602-914-1520 or 1-855-598-1871
https://www.dmgcrs.org/

South Region 

Children’s Clinics
Square & Compass Building
2600 North Wyatt Dr.
Tucson, AZ 85712
520-324-5437
1-800-231-8261
https://www.childrensclinics.org 

North Region 

Children’s Rehabilitative Services
1200 North Beaver St.
Flagstaff, AZ 86001
928-773-2054
1-800-232-1018
https://nahealth.com/childrens-health-center/kids-special-healthcare-needs

Southwest Region 

Children’s Rehabilitative Services
Tuscany Medical Plaza
2851 South Ave. B
Building 25 #2504
Yuma, AZ 85364
928-336-7095 or 1-800-837-7309
https://www.yumaregional.org/Medical-Services/Pediatric-Care/Pediatric-Sub-Speciality-Clinic/Children-s-Rehabilitation-Services


CRS care team
The CRS Program uses a team approach to provide your care. Exactly who will be on your team depends on your special health care needs. Get to know who is on your team so you can talk to them about your care and services. Health providers on your team could be:

Surgeons:

  • Cardiovascular and thoracic surgeons
  • General pediatric surgeons
  • Ear, Nose and Throat (ENT) surgeons
  • Neurosurgeons
  • Ophthalmology surgeons
  • Orthopedic surgeons (general, hand, scoliosis, amputee)
  • Plastic surgeons

Medical specialists:

  • Cardiologists
  • Neurologists
  • Rheumatologists
  • General Pediatricians
  • Geneticists
  • Urologists
  • Primary Care Providers

Behavioral health care providers and services:

  • Psychiatrists
  • Psychologists
  • Residential Care Facilities
  • Peer Support
  • Crisis Services
  • Inpatient Services
  • Counseling (Individual, Family, Group)
  • Child and Family Team
  • Behavioral Health Day Program
  • Community Mental Health Centers
  • Substance Abuse (Assessment, Counseling, Medication Therapy)

Dental providers:

  • Dentists
  • Orthodontists
  • Dental Hygienists

You can invite others to be on your team if you would like. Talk to your specialty clinic nurse to find out how to invite someone to be on your tem.


Can I stay in CRS after age 21?
Enrolled CRS members will lose their CRS designation the month of their 21st birthday. However, your providers and care will not change. Mercy Care will continue to be your AHCCCS Plan for all of your healthcare needs.

AHCCCS DMS may end a member's CRS designation for one of the following reasons:

1. The member loses Title XIX/XXI enrollment,

2. The member no longer meets the medical eligibility criteria for CRS,

3. The member has completed treatment for the CRS condition(s), or

4. The Member turns 21 years of age.

If you have questions about your CRS benefits or services, you can call Member Services Monday through Friday from 8 a.m. to 5 p.m. at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).