Contact Us

We are here to help. If you are a plan member, contact us to let us know if you need help. Mercy Care Member Services representatives are available to help you Monday through Friday, 8 a.m. to 5 p.m. Just call 602-212-4983 or 1-833-711-0776 (TTY 711).

Mercy Care
8 a.m. to 5 p.m. Monday through Friday
602-212-4983 or 1-833-711-0776 (TTY 711)
24-hour nurse line: 602-212-4983

Mailing address:
Mercy Care /Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040

Office of Individual and Family Affairs (OIFA)

We help by providing support to members and their families of choice. If you need help or have concerns about your care, you can reach out to us at OIFATeam@MercyCareAZ.org.

You can also call our ombudsman. An ombudsman is someone who is an advocate for members and their family members and helps them navigate the system. Note: The ombudsman will return your call or email within 48 hours.

Vera Kramarchuk, ombudsman
KramarchukV@MercyCareAZ.org
480-404-3417

Media inquires
Monica Alonzo
AlonzoM@MercyCareAZ.org
602-370-4275

* Required Fields

Please correct the errors below before submitting the form.

* First Name

* Last Name

* Street Address

* City

* State

* Zip Code

How did you find our website?

If other:

Choose a Health Plan

Company

* Email Address

Phone

Fax (No spaces or dashes necessary)

* Comments