Complete Care Members

Thank you for choosing Mercy Care. We look forward to helping you meet your health care needs.

Mercy Care serves AHCCCS members in Maricopa, Pima, Pinal and Gila counties. You have your own health needs. And our health plan is designed to help meet those needs. We are here to help you get healthy and stay healthy.

Watch this orientation video on General Mental Health/ Substance Use (GMH/SU) services to learn more about services available to you.

Complete your health risk survey

Get started with Mercy Care by completing your health risk survey. Once you complete the survey, we’ll review your results and talk with you about your care options. You can learn more about the survey on the member portal .

Member Services

We can answer your questions about benefits, help with finding or choosing a doctor, and solve problems in getting health care services.

Mercy Care Member Services representatives are available to help you Monday through Friday,
7 a.m. to 6 p.m. Just call 602-263-3000 or toll-free 1-800-624-3879 (TTY/TDD 711).

Nurse Line

Our nurse line is available 24 hours a day/ 7 days a week to answer general medical questions.

Call Mercy Care Member Services at 602‑263‑3000 or 1‑800‑624‑3879, and select the “speak to a nurse” option.