COVID-19 information and resources

Mercy Care wants our members and families to have the most current and accurate information available about COVID-19. You can learn more about what to do to keep yourself and your family healthy at the CDC website.

Click on topics below

About COVID-19

Variants of the virus

Prevent getting sick

If you are sick or caring for someone who is sick

Vaccine information  

The best way to prevent getting very sick from COVID-19 and variants is to get vaccinated.

Who is eligible for a vaccine? Everyone 5 years and over is eligible for a free COVID-19 vaccine.

Find vaccination sites across Arizona at You can use the filter on the left side of the map to find locations with the pediatric COVID-19 vaccine.

Anyone without computer access or who needs extra help registering can call 2-1-1.

Veterans can also take advantage of vaccination opportunities at the Phoenix VA, read details at

Scams related to COVID-19: You can protect yourself

Mercy Care hosted a community forum on ways fraudsters are using COVID-10 to try to steal your personal information and scam you out of money. We discussed ways you can protect yourself and report incidents of suspected fraud, waste and abuse. You can view the presentation:

COVID-19 and Fraud, Waste and Abuse: A Special Presentation

COVID Response Grant

Mercy Care has been awarded the Emergency COVID Response Grant to address the needs of individuals with serious mental illness, individuals with substance use disorders, and/or individuals with both serious mental illness and substance use disorders. The program focuses on meeting the needs of individuals with mental disorders that are less severe than serious mental illness, including healthcare professionals.

Valle del Sol and Intensive Treatment Systems are the service providers for the grant. For more information, please reach out to the contacts listed below:

Valle del Sol

Christiana Flint

Caitlin Gizler

Intensive Treatment Systems

Mercy Care                                                                                                                                        

Crisis Services

If you or a loved one are facing a behavioral health crisis, you can call one of the crisis lines serving all of Arizona. Someone is available 24 hours day, 7 days a week to provide crisis intervention, support and referrals. You should always call 911 in life threatening situations.

Central Arizona Crisis Line (serves Maricopa County):
602-222-9444 or 1-800-631-1314 (toll-free)
TTY: 602-274-3360 or 800-327-9254

Northern Arizona Crisis Line (serves Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties):

Southern Arizona Crisis Line (serves Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma Counties or the San Carlos Apache Reservation):

Gila River and Ak-Chin Indian Communities:

Salt River Pima Maricopa Indian Community:

You can also reach out to your provider, therapist or clinical liaison during a non-life threatening behavioral health situations. Or, you can call the crisis line.

When you call, crisis line staff will review your situation. They'll help you find the best possible solution for your behavioral health needs. And, transportation maybe available for you during a behavioral health crisis.

  • Dial 2-1-1

    2-1-1 Arizona is an information and referral service which transforms lives by linking individuals and families to vital services throughout the state, including food, rental, and utility assistance, along with other forms of aid. The new line operates 12 hours daily, from 8 a.m. to 8 p.m. seven days per week.
  • Dial 877-705-KIDS (5437)

    The Birth to Five Helpline is a free service available to all Arizona families with young children, as well as parents-to-be, with questions or
    concerns about their infants, toddlers and preschoolers.
    Call to speak with an early childhood specialist, on duty Monday through Friday from 8:00 a.m. to 8:00 p.m. You can also leave a voicemail or
    submit your question online anytime.

You can call the Warm Line and connect with trained peer advocates who will listen if you feel overwhelmed, need to talk and/or need help finding community support services.

Central Arizona

Warm Line is open 24/7 at 602-347-1100.

Northern Arizona

Warm Line is open seven days a week from 4:30 to 10:30 p.m. at 1-888-404-5530

Southern Arizona

Warm Line is open seven days a week from 8 a.m. to 10 p.m. (Holiday hours are 8 a.m. to 6 p.m.)

Pima County: 520-770-9909

Cochise, Graham, Greenlee, La Paz, Pinal, Santa Cruz and Yuma counties: 844-733-9912


The AHCCCS OIFA website has helpful information to help you navigate behavioral health care needs and advocate for you and your family.

Additionally you can reach out to the AHCCCS OIFA team or the OIFA Department at each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan for help:

Center on the Developing Child - Resources on stress resilience

National Child Trauma Stress Network - Resource Fact Sheet