COVID-19 information and resources
Mercy Care wants our members and families to have the most current and accurate information available about COVID-19. You can learn more about what to do to keep yourself and your family healthy at the CDC website. The Arizona Department of Health Services has a list of Frequently Asked Questions to help you as well.
Vaccine information
Information about all vaccination sites across Arizona can be found at azhealth.gov/findvaccine. Anyone without computer access or who needs extra help registering can call 1-844-542-8201.
Scams related to COVID-19: You can protect yourself
Mercy Care hosted a community forum on ways fraudsters are using COVID-10 to try to steal your personal information and scam you out of money. We discussed ways you can protect yourself and report incidents of suspected fraud, waste and abuse. You can view the presentation:
COVID-19 and Fraud, Waste and Abuse: A Special Presentation
Crisis Services
If you or a loved one are facing a behavioral health crisis, you can call one of the crisis lines serving all of Arizona. Someone is available 24 hours day, 7 days a week to provide crisis intervention, support and referrals. You should always call 911 in life threatening situations.
Central Arizona Crisis Line (serves Maricopa County):
602-222-9444 or 1-800-631-1314 (toll-free)
TTY: 602-274-3360 or 800-327-9254
Northern Arizona Crisis Line (serves Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties):
1-877-756-4090
Southern Arizona Crisis Line (serves Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma Counties or the San Carlos Apache Reservation):
1-866-495-6735
Gila River and Ak-Chin Indian Communities:
1-800-259-3349
Salt River Pima Maricopa Indian Community:
1-855-331-6432
You can also reach out to your provider, therapist or clinical liaison during a non-life threatening behavioral health situations. Or, you can call the crisis line.
When you call, crisis line staff will review your situation. They'll help you find the best possible solution for your behavioral health needs. And, transportation maybe available for you during a behavioral health crisis.
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Helplines
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Dial 2-1-1
2-1-1 Arizona is an information and referral service which transforms lives by linking individuals and families to vital services throughout the state, including food, rental, and utility assistance, along with other forms of aid. The new line operates 12 hours daily, from 8 a.m. to 8 p.m. seven days per week.
https://211arizona.org/ -
Dial 877-705-KIDS (5437)
The Birth to Five Helpline is a free service available to all Arizona families with young children, as well as parents-to-be, with questions or
concerns about their infants, toddlers and preschoolers.
Call to speak with an early childhood specialist, on duty Monday through Friday from 8:00 a.m. to 8:00 p.m. You can also leave a voicemail or
submit your question online anytime.
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Warmlines
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You can call the Warm Line and connect with trained peer advocates who will listen if you feel overwhelmed, need to talk and/or need help finding community support services.
Central Arizona
Warm Line is open 24/7 at 602-347-1100.
Northern Arizona
Warm Line is open seven days a week from 4:30 to 10:30 p.m. at 1-888-404-5530
Southern Arizona
Warm Line is open seven days a week from 8 a.m. to 10 p.m. (Holiday hours are 8 a.m. to 6 p.m.)
Pima County: 520-770-9909
Cochise, Graham, Greenlee, La Paz, Pinal, Santa Cruz and Yuma counties: 844-733-9912
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Arizona’s Office of Individual and Family Affairs
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The AHCCCS OIFA website has helpful information to help you navigate behavioral health care needs and advocate for you and your family.
Additionally you can reach out to the AHCCCS OIFA team or the OIFA Department at each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan for help: https://www.azahcccs.gov/AHCCCS/Downloads/OIFA_Administrators.pdf
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Resources for fostering resiliency and diminishing trauma in children
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Triple P - Parenting Tips for Parents and Caregivers During in Uncertain Times
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Centers for Disease Control and Prevention - Tips for Keeping Children Healthy While School’s Out
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World Health Organization COVID-19 Advice for the Public: Healthy Parenting
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Autism Speaks - How to Cope with Disrupted Family Routines during COVID
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ACES Connection - Transforming COVID-19 into a positive experience for our children
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The National Wraparound Implementation Center (NWIC) and the National Wraparound Initiative (NWI) -
guidance on potential modifications that may be necessary to effectively support young people and
families participating in Wraparound during COVID-19 -
Child Trends - Resources for supporting children’s emotional wellbeing during the COVID-19 Pandemic
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Harvard Graduate School of Education - Helping Children Cope with COVID-19 Uncertainty
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Common Sense Media - Resources for Families during the Coronavirus pandemic
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Early Learning Nation - A Parent’s Guide to Surviving COVID-19: 8 Strategies to Keep Children Healthy and Happy
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National Association of School Psychologists - Talking to Children about COVID-19 a parent resource
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SAMHSA - Parenting during COVID-19 Crisis
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Child Mind Institute - Supporting kids during the Covid-19 crisis
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Child Mind Institute - Supporting Teens and Young Adults during Coronavirus Crisis
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Prevent Child Abuse Arizona - Weekly Webinars on building resilience and effects of childhood trauma
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The Sibling Support Project – Supporting brothers and sisters of people with special health, developmental, and mental health concerns
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Stress management
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Center on the Developing Child - Resources on stress resilience
National Child Trauma Stress Network - Resource Fact Sheet
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Education and activities for children
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AZ PBS - Resources to expand learning and family engagement with our at-home Learning on-air programming
Common Sense Media - Free Online Events and Activities for Kids at Home
AZ ACES - COVID-19 Anxiety for Kids Coloring Book
National Center for Families Learning- Online learning
Early Childhood Investigations - Ongoing series of conference-quality free webinars for early childhood educators and caregivers