COVID-19 Community Resources

Mercy Care wants our members and families to have the most current and accurate information available about COVID-19. You can learn more about what to do to keep yourself and your family healthy at the CDC website. The Arizona Department of Health Services has a list of Frequently Asked Questions to help you as well.

 

Scams related to COVID-19: You can protect yourself

Mercy Care hosted a community forum on ways fraudsters are using COVID-10 to try to steal your personal information and scam you out of money. We discussed ways you can protect yourself and report incidents of suspected fraud, waste and abuse. You can view the presentation:

COVID-19 and Fraud, Waste and Abuse: A Special Presentation

Crisis Services

If you or a loved one are facing a behavioral health crisis, you can call one of the crisis lines serving all of Arizona. Someone is available 24 hours day, 7 days a week to provide crisis intervention, support and referrals. You should always call 911 in life threatening situations.

Central Arizona Crisis Line (serves Maricopa County):
602-222-9444 or 1-800-631-1314 (toll-free)
TTY: 602-274-3360 or 800-327-9254

Northern Arizona Crisis Line (serves Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties):
1-877-756-4090

Southern Arizona Crisis Line (serves Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma Counties or the San Carlos Apache Reservation):
1-866-495-6735

Gila River and Ak-Chin Indian Communities:
1-800-259-3349

You can also reach out to your provider, therapist or clinical liaison during a non-life threatening behavioral health situations. Or, you can call the crisis line.

When you call, crisis line staff will review your situation. They'll help you find the best possible solution for your behavioral health needs. And, transportation maybe available for you during a behavioral health crisis.

  • Dial 2-1-1

    2-1-1 Arizona is an information and referral service which transforms lives by linking individuals and families to vital services throughout the state, including food, rental, and utility assistance, along with other forms of aid. The new line operates 12 hours daily, from 8 a.m. to 8 p.m. seven days per week.

    https://211arizona.org/
  • Dial 877-705-KIDS (5437)

    The Birth to Five Helpline is a free service available to all Arizona families with young children, as well as parents-to-be, with questions or
    concerns about their infants, toddlers and preschoolers.
    Call to speak with an early childhood specialist, on duty Monday through Friday from 8:00 a.m. to 8:00 p.m. You can also leave a voicemail or
    submit your question online anytime.

You can call the Warm Line and connect with trained peer advocates who will listen if you feel overwhelmed, need to talk and/or need help finding community support services.

Central Arizona

Warm Line is open 24/7 at 602-347-1100.

Northern Arizona

Warm Line is open seven days a week from 4:30 to 10:30 p.m. at 1-888-404-5530

Southern Arizona

Warm Line is open seven days a week from 8 a.m. to 10 p.m. (Holiday hours are 8 a.m. to 6 p.m.)

Pima County: 520-770-9909

Cochise, Graham, Greenlee, La Paz, Pinal, Santa Cruz and Yuma counties: 844-733-9912

 

The AHCCCS OIFA website has helpful information to help you navigate behavioral health care needs and advocate for you and your family.

Additionally you can reach out to the AHCCCS OIFA team or the OIFA Department at each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan for help: https://www.azahcccs.gov/AHCCCS/Downloads/OIFA_Administrators.pdf

Center on the Developing Child - Resources on stress resilience

National Child Trauma Stress Network - Resource Fact Sheet