COVID-19 information and resources
Mercy Care wants our members and families to have the most current and accurate information available about COVID-19. You can learn more about what to do to keep yourself and your family healthy at the CDC website. The Arizona Department of Health Services has a list of Frequently Asked Questions to help you as well.
Information about all vaccination sites across Arizona can be found at azhealth.gov/findvaccine. Anyone without computer access or who needs extra help registering can call 1-844-542-8201.
Scams related to COVID-19: You can protect yourself
Mercy Care hosted a community forum on ways fraudsters are using COVID-10 to try to steal your personal information and scam you out of money. We discussed ways you can protect yourself and report incidents of suspected fraud, waste and abuse. You can view the presentation:
If you or a loved one are facing a behavioral health crisis, you can call one of the crisis lines serving all of Arizona. Someone is available 24 hours day, 7 days a week to provide crisis intervention, support and referrals. You should always call 911 in life threatening situations.
Central Arizona Crisis Line (serves Maricopa County):
602-222-9444 or 1-800-631-1314 (toll-free)
TTY: 602-274-3360 or 800-327-9254
Northern Arizona Crisis Line (serves Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties):
Southern Arizona Crisis Line (serves Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma Counties or the San Carlos Apache Reservation):
Gila River and Ak-Chin Indian Communities:
Salt River Pima Maricopa Indian Community:
You can also reach out to your provider, therapist or clinical liaison during a non-life threatening behavioral health situations. Or, you can call the crisis line.
When you call, crisis line staff will review your situation. They'll help you find the best possible solution for your behavioral health needs. And, transportation maybe available for you during a behavioral health crisis.
You can call the Warm Line and connect with trained peer advocates who will listen if you feel overwhelmed, need to talk and/or need help finding community support services.
Warm Line is open 24/7 at 602-347-1100.
Warm Line is open seven days a week from 4:30 to 10:30 p.m. at 1-888-404-5530
Warm Line is open seven days a week from 8 a.m. to 10 p.m. (Holiday hours are 8 a.m. to 6 p.m.)
Pima County: 520-770-9909
Cochise, Graham, Greenlee, La Paz, Pinal, Santa Cruz and Yuma counties: 844-733-9912
Arizona’s Office of Individual and Family Affairs
The AHCCCS OIFA website has helpful information to help you navigate behavioral health care needs and advocate for you and your family.
Additionally you can reach out to the AHCCCS OIFA team or the OIFA Department at each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan for help: https://www.azahcccs.gov/AHCCCS/Downloads/OIFA_Administrators.pdf
Resources for fostering resiliency and diminishing trauma in children
Education and activities for children
Common Sense Media - Free Online Events and Activities for Kids at Home
Early Childhood Investigations - Ongoing series of conference-quality free webinars for early childhood educators and caregivers