Language services

Language should not be a barrier for member getting the care and treatment they need. Providers can access language services providers that strive to deliver the best service possible. There are two options for receiving the language services.  

If a member is eligible for benefits under the Arizona Health Care Cost Containment System (AHCCCS) and/or is a person with a serious mental illness (SMI) determination, oral interpreter services are available to them at no cost. If you have members who are Deaf or Hard of Hearing, we offer aids or can schedule a Sign Language interpreter.

You can schedule all of the language services your members need, when they need them.

If you have any questions, contact Teresa Peña at CulturalCompetency@MercyCareAZ.org.