Language services

Language should not be a barrier for member getting the care and treatment they need. Providers can access language services providers that strive to deliver the best service possible. There are two options for receiving the language services.  

  • For interpretation by telephone, Mercy Care works with Language Line. 
    Language Line connects providers with an interpreter who speaks the member’s language. Language Line can interpret during clinical contacts, such a therapy sessions, group counseling and children's behavioral health care. They can also interpret in non-clinical contacts, such as member's making or confirming appointments.
    Please refer to our Language Line Solutions Quick Reference Guide for call-in detail. 
     
  • For face-to-face interpretation, Mercy Care works with AKORBI
    Face-to-face interpretation is the most effective type of interpretation. You can request an interpreter for your members. Just call Akorbi or request log-in access to AKORBI’s portal for online scheduling.
    Click here for information on how to schedule services and contact AKORBI representatives.

If a member is eligible for benefits under the Arizona Health Care Cost Containment System (AHCCCS) and/or is a person with a serious mental illness (SMI) determination, oral interpreter services are available to them at no cost. If you have members who are Deaf or Hard of Hearing, we offer aids or can schedule a Sign Language interpreter.

You can schedule all of the language services your members need, when they need them.

If you have any questions, contact Member Services.