Notices
Provider Notifications are designed to furnish you with any new or important communications from Mercy Care in order to assure you have the most up to date information from us.
Our Claims Processing Manual is located on our Claims Information web page. Many of our previously listed provider notifications are related to claims processing and have been incorporated into our Claims Processing Manual.
Please use the below boxes to review important information and current provider notifications.
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Long Term Care Current Notices
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- Opioid Treatment Program (OTP) Requirements Document Date: 11/12/2019 NEW
- Phone Interpretation Services - Transitioning to Language Line Document Date: 11/11/2019 NEW
- FAQs - Applied Behavioral Health Analysis (ABA) CPT Codes Document Date: 11/4/2019 NEW
- Electronic Visit Verification (EVV) Document Date: 10/30/2019 NEW
- Physical Therapy Documentation Requirements Document Date: 10/30/2019 NEW
- Acute Skilled Nursing Facility authorization process change effective 11/01/2019 Document Date: 10/25/2019 NEW
- Differential Adjusted Payment (DAP) Document Date: 10/23/2019 NEW
- Prior Authorization for Applied Behavioral Analysis (ABA) CPT Codes Document Date: 10/01/2019 NEW
- Prior Authorization Requirements for Inpatient Behavioral Health Providers Document Date: 09/27/2019 NEW
- Direct Care Services - Policy Guidance regarding background check requirements effective 10/01/2019 Document Date: 09/20/2019 NEW
- Electronic prescribing of controlled substances Document Date: 09/19/2019 NEW
- AHCCCS Fee for Service (FFS) rates update for Home and Community Based Services and Nursing Facilities effective 10/01/2019 Document Date: 09/16/2019 NEW
- Synagis (palivizumab) injections Document Date: 09/10/2019 NEW
- Provider Vaccine Booklet Document Date: 09/06/2019 NEW
- AHCCCS Fee for Service (FFS) rates for Home & Community Based Services and Skilled Nursing Facilities Effective 10/01/2019 Document Date: 09/03/2019 NEW
- AHCCCS Quality Management System (QMS) Web Portal Application Reminder Document Date: 08/26/2019 NEW
- Provider Types 77, IC and 05 - new provider billing requirements Document Date: 08/14/2019 NEW
- AzAHP Forms for Credentialing Document Date: 08/12/2019 NEW
- Interpretation services completed in a physician's office Document Date: 08/08/2019 NEW
- Prescription for Change Opioid Conference Document Date: 08/08/2019 NEW
- Awardees identified for Request for Information (RFI) Proposal for a Recruitment, Training and Job Placement Program Document Date: 08/05/2019 NEW
- American Society of Addiction Medicine (ASAM) CONTINUUM Tool Document Date: 08/05/2019 NEW
- Allergy Services Document Date: 08/02/2019 NEW
- ProPat is now available Document Date: 07/26/2019
- Enhanced Clinical Editing Process Document Date: 07/23/2019
- Prior Authorization Required for Specific J Codes Document Date: 7/18/2019
- Behavioral Health Residential Facility Requirements Document Date: 07/11/2019
- Home Visit Resources in Arizona Document Date: 07/11/2019
- Billing Appropriate rates for Home and Community Based Services Date: 06/25/2019
- Health Advisory – Hepatitis A in Arizona Provider Notification from ADHS Date: 6/13/2019
- HCPCS H0038-GT performed in a Telehealth location Date: 6/7/2019
- AHCCCS Medical Coding Resources Date: 6/7/2019
- Prior Authorization for Residential Substance Abuse for Adults Date: 6/7/2019
- Timely filing reduction Date: 5/28/2019
- EPSDT Standards and Tracking Forms Date: 5/20/2019
- Pharmacy Changes Effective May 1, 2019
- UPDATE: AHCCCS Electronic Visit Verification Provider Survey Date: 05/03/19
- AHCCCS Electronic Visit Verification Provider Survey Date: 04/24/2019
- Non-Emergency Transportation - trips over 100 miles and multi-leg trips Date: 04/15/2019
- Q&A for Optum Care Termination Date: 04/12/2019
- Mercy Care wins statewide BH/PH Integrated DDD contract Date: 04/03/19
- Optum Care Termination April 30, 2019 Date: 3/29/19
- Implementation date change - Notification of change to inpatient claim submission requirements Date: 3/28/19
- Acute Skilled Nursing Facility authorization process change Date: 3/19/19
- Online Provider Directory accuracy Date: 3/19/19
- Public Health Agencies announced confirmed measles case in Pima County Date: 3/18/19
- Addressing the increase of Syphilis in Arizona Date: 2/9/19
- Notification of Change to Inpatient Submission Requirements Date: 1/30/19
- Member Handbook Updates Date:1/17/2019
- Billing Mercy Care Advantage and Mercy Care members for non-covered services Date:1/17/2019
- AHCCCS Fee-For-Service (FFS) rates for HCBS and Nursing Facilities Date: 1/10/2019
- Effective approach to submit attachments to claim resubmissions Date: 12/19/2018
- Split-billing - non-emergency transportation Document Date: 12/19/2018
- Arizona State Immunization Information System (ASIIS) Date: 12/18/2018
- Arizona State Immunization Information System (ASIIS) Document Date: 12/12/2018
- Services Allowed in Place of Service 03 - School Date: 12/12/2018
- Dual eligibility - MCA cost sharing and coordination of benefits Date: 11/30/2018
- Pharmacy is offering electronic prior authorization (ePA) Date: 11/02/2018
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Long Term Care Archived Notifications
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- 2017 AHCCCS Provider Survey Document Date: 12/04/2017
- 5-day supply limit of prescription opioid medications Document Date: 11/27/2017
- Action Alert - Impending opioid e-prescribing mandate guidance Date: 10/16/2018
- AHCCCS Complete Care award Document Date: 05/03/2018
- AHCCCS Complete Care message Date: 09/14/2018
- Alternative non-emergency transportation billing Date: 10/31/2018
- Behavioral health inpatient admission triage line change Date: 09/14/18
- Behavioral health treatments by PCPs Document Date: 04/30/2018
- Change in prior authorization requirements Document Date: 01/12/2018
- Consolidation of Site IDs and Health Plan IDs Date: 10/18/2018
- Discarded physician-administered medications Document Date: 01/18/2018
- Electronic Fund Transfer (EFT) - Contact Information Change Document Date: 10/02/2018
- Formulary Change Effective 7/1/18 for Mercy Care Opens In New Window Date: 06/29/2018
- FY19 Substance abuse block grant allocations received Date: 09/14/2018
- Gabapentin abuse Date: 07/27/2018
- Important provider notice regarding AHCCCS eligibility and enrollment Date: 09/24/2018
- Infusion network change Document Date: 03/02/2018
- Lorry Bottrill - President and CEO of Mercy Care Date: 10/08/2018
- Mercy Care Medication Assisted Treatment (MAT) service providers Date: 10/04/2018
- Mercy Care Long Term Care rate increases effective 10/1/2018 Date: 10/01/2018
- Non-emergent transportation - documentation required for trips 100 miles or more Document Date: 01/10/2018
- Non-emergency transportation program integrity review update Document Date: 04/03/2018
- Obstetric Billing Date: 10/18/2018
- Oxycontin formulary removal effective 1/1/2018 Opens In New Window Document Date: 11/27/2017
- Parsabiv and Sensipar - approval for renal dialysis services Document Date: 01/05/2018
- Pima County provider services after 10/01/2018 Date: 10/31/2018
- Post Office box change for refunds Document Date: 02/01/2018
- Prior authorization change Date: 09/25/2018
- Provider Manual Updates - July 2018 Opens In New Window Date: 07/02/2018
- Secure Web Portal - submitting attachments Date: 07/10/2018
- Smoke-free HUD public housing policy Document Date: 02/22/2018
- Social Determinants of Health - NORC study Document Date: 03/09/2018
- Substance use treatment dollars available for non-Medicaid members Date: 09/14/2018
- Synagis - Information for 2018-2019 Date: 10/10/2018
- Use of Social Determinants of health codes for member outcomes update Document Date: 02/08/2018
- Vaccine for Children re-enrollment by June 30, 2018 Date: 06/08/2018
- Void Request Document Date: 04/06/2018
- Welcome to Mercy Care! Date: 07/01/2018
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Long Term Care AHCCCS Minimum Subcontract Provisions
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- Mercy Care Minimum Subcontract Provisions Effective 10/01/2017
- Mercy Care Minimum Subcontract Provisions Effective 10/01/2016
- Mercy Care Minimum Subcontract Provisions Effective 07/01/2016