Language and translation
Whether it's a routine visit or you’re prescribing a long-term treatment plan, language shouldn’t be a barrier. That’s why we offer interpretation services in multiple languages to help our members.
If you have a patient who is a Mercy Care member and does not speak English, we can help find a telephone or sign language interpreter at no cost to you or your patient. You can also use our interpretation line for real-time translation services during a member’s visit.
If you have Mercy Care members who need translation services, ask them to call Member Services. You can also review the AHCCCS Contractors' Interpreter Services Quick Reference for all AHCCCS plans.
If you have Mercy Care Advantage members who need translation services, ask them to call Member Services.
Please refer to the links below for additional language resources: