Provider Training and Education
Provider Training and Education
Mercy Care offers several provider trainings and educational opportunities to our integrated providers in order to increase overall knowledge and better serve our members on a day-to-day basis. We offer the following:
- Behavioral health education for behavioral health providers through Relias. Please contact our Workforce Development Department at WFD@MercyCareAZ.org to learn more about this and to get registered with Relias if you are a behavioral health provider and qualify for these trainings.
- Provider Relations Webinars are offered on, at minimum, a monthly basis for our provider community. During these webinars, which are recorded, we review and enhance provider education regarding Mercy Care's worflows, policies, procedures and other topics of interest to our providers.
- Computer Based Training - offering training on several different topics that may be of interest to providers. An attestation will be provided for providers to get credit for taking these courses.
- AHCCCS Back to Basics presentations are also available here for your review and will be posted as they are released by AHCCCS.
- Other miscellaneous power points or presentations that may be of interest or enhance provider education will also be available to you.
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Network Management Webinars
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To view previous Network Management webinars, just click on the link:
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MercyCare101: Provider training
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Mercy Care 101: Network Management Mailbox
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Mercy Care 101: New provider in-service
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Mercy Care 101: Member-related information
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Mercy Care 101: Claims overview
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Mercy Care 101: Arizona Association of Health Plans (AzAHP)
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Mercy Care 101: An AHCCCS overview
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Mercy Care 101: Additional information and final thoughts
- 2023 Provider HEDIS Webinar: Gaps in Care (GIC)
- 2023 Provider HEDIS Webinar: Year Round Medical Record Review (YRMRR)
- ABA services webinar | View slides and FAQ | Webinar date: 6/1/22
- ACC-RBHA expansion into Gila and Pinal counties | View slides or recording | Webinar date: 5/18/22
- Grants overview of SABG and MHBG | View slides or recording | Webinar dates: 4/26, 5/5, 5/11/22
- Mercy Care DCS CHP-Special considerations for children in foster care | View slides or recording | Webinar date: 4/28/22
- Non-Emergency Medical Transportation (NEMT) | View slides or recording | Webinar date: 4/20/22
- Claims, disputes and appeals submissions | View slides or recording | Webinar date: 3/29/22
- Provider Services Profile | View slides | Webinar date: 03/8/2022 and 03/11/2022
- Pyx Health Application | View slides or recording | Webinar date: 07/20/2021
- Transitions of Care (TRC) | View slides | Webinar date: 07/13/2021
- All Provider Training: Mercy Care Provider In-Service | View slides or recording | Webinar date: 3/25/2021
- ALTCS Referral Database: Attendant Care Provider Training | View recording and Training Guide | Webinar date: 1/28/2021
- Emergency Department Care Coordination | View slides or recording | Webinar date: 4/20/2021
- ALTCS Referral Database: Home Health Provider Training | View recording and Training Guide | Webinar date: 4/29/2021
- PCP Behavioral Health Crisis System | View slides or recording | Webinar date: 3/25/2021
- Member Eligibility and Claims | View slides or recording | Webinar date: 3/24/2021
- Social Determinants of Health | View slides or recording | Webinar date: 3/23/2021
- DCS CHP Provider Roadshow | View slides (PDF), Supplemental handout, recording | Webinar date: 3/11/2021
- Augmentative and Alternative Communication | View slides or recording | Webinar date: 1/14/2021
- HEDIS MY 2020: Reducing the burden on providers | View slides or recording | Webinar date: 11/17/2020
- COVID-19 Schemes: Fraud, Waste, and Abuse | View slides or recording | Webinar date: 6/16/2020
- Annual Wellness Visit | View slides or recording | Webinar date: 12/15/2020
- Comprehensive Diabetes Care – HEDIS MY 2020 | View slides or recording | Webinar date: 10/13/2020
- Applied Behavioral Analysis (ABA) | View slides or recording | Webinar date: 9/22/2020
- Flu Vaccine | View slides or recording | Webinar date: 9/08/2020
- Gaps in Care Report | View slides or recording | Webinar date: 8/11/2020
- Transitions of Care | View slides or recording | Webinar date: 7/14/2020
- MCA Care Provider Partners | Webinar date: 7/14/2020
- Colorectal Cancer Screening | View slides or recording | Webinar date: 6/23/2020
- COVID-19 Provider TeleHealth/Telemedicine and Billing | Webinar date: 4/16/2020
- COVID-19 All Provider Webinar | Date: 3/24/2020
- HEDIS 2020 - Reducing the Burden on Providers | Webinar date: 12/10/2019
- Comprehensive Diabetes Care | Webinar date: 10/8/2019
- DD Provider Forum | Webinar date: 9/17/2019
- Flu Vaccines | Webinar date: 9/10/2019
- Provider Gaps in Care Report | Webinar date: 8/13/2019
- NDC Billing Requirements | Webinar date: 7/23/2019
- Transitions in Care | Webinar date: 7/16/2019
- Colorectal Cancer Screening | Webinar date: 6/11/2019
- SNF Billing Changes | Webinar date: 3/26/2019
- Mercy Care Member Eligibility Presentation | Webinar date: 2/12/2019
- Secure Web Portal | Webinar date: 1/31/2019
- Checking Eligibility | Webinar date: 10/31/2018
- Prior Authorization Changes Webinar | Webinar date: 9/27/2018
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Personal Medicine
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What is Personal Medicine?
Personal Medicine is a deeply transformative, powerful healing practice that helps people connect with the healer inside themselves—their inner resilience. It is just as important to recovery as any medication. Personal Medicine is what we do, not a pill or other drug we take. Anyone can claim their own Personal Medicine—it’s available to all of us.
Personal Medicine supports recovery-oriented practice, is evidence-based, and has been shown to increase activation which leads to more robust health outcomes. The practice of Personal Medicine meets SAMHSA’s criteria for recovery-based practice and the core competencies of peer support.
Extensive research on Personal Medicine shows that people who use it over time are more activated in their self care, which leads to better health outcomes.
Who are Pat Deegan and PDA?
Patricia Deegan, PhD, developed the recovery model in behavioral health treatment. Diagnosed with schizophrenia as a teenager, she went on to get her doctorate in clinical psychology and today leads a company run by and for people in recovery called Pat Deegan & Associates, or PDA.
Dr. Deegan developed Personal Medicine as part of the recovery model. Today, PDA has trained thousands of people as Certified Personal Medicine Coaches, or CPMCs, around the world.
“Illnesses don’t recover; people do.”
-Pat Deegan
Personal Medicine and Service Planning
Personal Medicine is an effective addition to a member’s service plan. CPMCs coach members to discover their own unique Personal Medicine. When they do this, members empower themselves to disrupt the idea that they are the “problem.” Instead, Personal Medicine helps members recognize that they are part of the solution to their own recovery. The message in this for members is that they can find the right balance between their own Personal Medicine and the psychiatric medicine they may use.
Training and certification for Mercy Care providers
Mercy Care has provided funding for providers to have Certified Personal Medicine Coaching Champions who can train their staff for larger health homes. We are also providing funding for all Rehabilitation Specialists who work at each ACC-RBHA behavioral health home and Assertive Community Treatment team (ACT) to become Certified Personal Medicine Coaches. Mercy Care will also be holding CPMC training sessions.
Here's a video of a webinar on Personal Medicine for more information.
See the Provider Manual for additional guidance (Section 2.9, Clinical Guidelines on page 69).
If you need additional support, please contact us at PersonalMedicine@MercyCareAZ.org.
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2022 Mercy Care Annual Provider Conference
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Workforce Development Training and Resource Site
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Our Workforce Development Training and Resource site contains valuable information regarding the Workforce Development department. It also contains physical health courses that are not available in Relias for Behavioral Health Providers. In the future, we will continue to develop further courses that may be of use to physical health providers. We look forward to collaborating with providers on adding additional courses. If you would like to contact us, please feel free to e-mail us at wfd@mercycareaz.org with any suggestions you may have.
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AzAHP Workforce Development Information
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The AzAHP Workforce Development Alliance (AWFDA) is comprised of all the AHCCCS Complete Care (ACC) & Regional Behavioral Health Authority (RBHA) Plans in the state of Arizona. This includes, Arizona Complete Health, Banner University Health Plans, Care 1st, Health Choice Arizona, Mercy Care, Molina Health Care, and United Healthcare Community Plan. Together they act as a single point of contact for reference and direction for the shared provider network. This Alliance is dedicated to working with Relias, the Arizona Health Care Cost Containment System (AHCCCS), health care Providers, Members, and Communities as a whole, to drive long lasting and effective changes in workforce development and Member outcomes. To achieve this vision, they are working collaboratively as seven separately established Health Plans to assist the Provider network in the transition from a prescriptive and compliance-based system, to a more autonomous, integrated, and competency-based system.
The AzAHP Workforce Development Alliance’s (AWFDA’s) mission is to evaluate, monitor, and support the development of the capability, capacity, connectivity, culture, and commitment of our provider workforce.
Their website is https://azahp.org/.
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AHCCCS Back to Basics
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The following AHCCCS Back to Basics courses are available for your review.
10/10/2018 - Back to Basics - Maternity Care - Prenatal and Postpartum Participation
08/01/2018 - Back to Basics - Children's System of Care Overview
07/25/2018 - Back to Basics - Dental Sealants
07/18/2018 - Back to Basics - Dental Performance and Oral Health
07/11/2018 - Back to Basics - Children's Dental
06/20/2018 - Back to Basics - Immunizations - Part 3
06/13/2018 - Back to Basics - Immunizations - Part 2
06/06/2018 - Back to Basics - Immunizations - Part 1
05/30/2018 - Back to Basics - Introduction to Back to Basics and Children's Rehabilitative Services
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About Workforce Development
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Mercy Care's Workforce Development department values collaborative, transparent knowledge sharing. We are dedicated to providing effective, high-quality training to our provider community. We’re here to help our providers meet the needs of our members and support them on their road to recovery and resiliency.
Our team is comprised of experienced professionals. We modify our training offerings and teaching styles to meet the roles, duties, operations, regulations and needs of those in our programs. We offer scheduled face-to-face trainings, scheduled conference-call trainings, and self-directed technology-based trainings.
For more information regarding any questions you may have, you can e-mail WFD@MercyCareAZ.org. Please allow us one to five business days for us to process your request.
PsychArmor
This nonprofit organization provides free education and support for all Americans to engage effectively with the military community.
PsychArmor is the only national institute of its kind, dedicated to bridging the military-civilian divide through education. The institute also provides access to mental health experts that are ready to provide support.
Visit PsychArmor to learn more.
Psych Hub
Mercy Care has partnered with a new company Psych Hub:
https://www.psychhub.com/partners/mercy-care
"Psych Hub is an online platform providing free, engaging videos about mental health, substance use, and suicide prevention. Psych Hub aims to be the trusted resource for consumers, family members, healthcare professionals and anyone else seeking best in class content on evidence-based behavioral health and substance use disorders. Founded by Patrick J. Kennedy and Marjorie Morrison in 2018, both co-founders have dedicated their careers to being passionate advocates for mental health and substance use.
Our content is meant to help individuals better understand their health care journey, from identifying symptoms to setting expectations for their provider during treatment. The stories we tell are brought to life through animated videos to effectively demonstrate the many faces of mental health and substance use disorders.
Mental health disorders can impact anyone. Through meaningful and innovative education, we can provide understanding and help each other lead healthier lives.”
Ways you might utilize these videos:
- During all staff meetings
- To supplements face-to-face trainings and enhance the learning experience
- As lunch and learns
- To educate members & family members
CME's available at freeCME®
freeCME.com® has provided a broad range of free continuing education available for more than a decade. Activities can be found that consistently meet providers' continuing education requirements. Their easy-to-use web portal makes finding courses and tracking required credits simple and seamless.
freeCME.com® provides its sponsor clients online CME/CE distribution to the industry’s most comprehensive list of physician specialties and healthcare professions. freeCME.com®'s extensive, dedicated membership represents enhanced exposure to your enduring educational activities.
freeCME.com® is a division of Relias Media, a Relias Company, trusted for more than 40 years by doctors, nurses and other medical professionals to provide current, evidence-based continuing education that is designed to improve patient outcomes. Relias Media, a Relias Company, is dedicated to improving healthcare around the world.
Mercy Care offers this resource to assist our provider network. Please click on the below link to access their website: