Language and translation

Whether it's a routine visit or you’re prescribing a long-term treatment plan, language shouldn’t be a barrier. That’s why we offer interpretation services in multiple languages to help our members.

If you have a patient who is a Mercy Care member and does not speak English, we can help find a telephone or sign language interpreter at no cost to you or your patient. You can also use our interpretation line for real-time translation services during a member’s visit.

If you have Mercy Care members who need translation services, ask them to call Member Services.

If you have Mercy Care Advantage members who need translation services, ask them to call Member Services.

Please refer to the links below for additional language resources:

• Voiance Language List
• Accessing a Voiance Interpreter
• Working Effectively with a Voiance Interpreter