Claims
Claims Information
Mercy Care provides detailed claims processing information for you though our most recently updated Mercy Care Claims Processing Manual. Please click on the link to access this valuable information.
It is important to note that balance billing members is prohibited under all Mercy Care health plans.
Under Mercy Care
AHCCCS (Arizona Health Care Cost Containment System) is Arizona’s Medicaid Managed Care Program. Mercy Care is contracted with AHCCCS to provide Medicaid covered benefits and services to Mercy Care members. Providers must register with the AHCCCS program to be eligible for payment reimbursement. Registered providers agree to abide by state laws and agree to accept the state Medicaid payment as payment in full. Arizona state law and your Mercy Care provider contract prohibits balance billing MC members for Medicaid covered services and benefits.
Refer to our Provider Manual for more detailed information.
Contracted providers can find reimbursement information in their Mercy Care contracts. Non-contracted providers can refer to the AHCCCS fee schedule for reimbursement information.
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Filing a claim
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Select the appropriate claim form (refer to table below):
Service claim form
Medical and professional services
Hospital inpatient, outpatient, skilled nursing and emergency room services
General dental services
Dental services that are considered medical services (oral surgery, anesthesiology)
Claims mail to:
Medical
Mercy Care Claims Department
Attention: Resubmissions
P. O. Box 52089
Phoenix, AZ 85072-2089Electronic submission*: Through Electronic Clearing House
Dental
Mercy Care Dental Claims Department
P. O. Box 61235
Phoenix, AZ 85082-1235Electronic submission*: Through Electronic Clearing House
Refunds
Mercy Care Finance
P.O. Box 90640
Phoenix, AZ 85066Electronic submission*: N/A
- Instructions on how to fill out the claim forms can be found at the following AHCCCS website addresses:
Complete the claim form.
- a) Claims must be legible and suitable for imaging and/or microfilming for permanent record retention. Complete ALL required fields, and include additional documentation when necessary.
- b) The claim form may be returned unprocessed (unaccepted) if illegible or poor quality copies are submitted or required documentation is missing. This could result in the claim being denied for untimely filing.
Submit original copies of claims electronically or through the mail (do NOT fax)
To include supporting documentation, such as members’ medical records, clearly label and send to the Claims Department at the correct address.
a) Electronic Clearing House
Providers who are contracted with Mercy Care can use electronic billing software. Electronic billing ensures faster processing and payment of claims, eliminates the cost of sending paper claims, allows tracking of each claim sent and minimizes clerical data entry errors. Additionally, a Level Two report is provided to your vendor, which is the only accepted proof of timely filing for electronic claims.
The EDI vendors that we use are:
- Change Healthcare
- SPSI
- SSI
Contact your software vendor directly for questions about your electronic billing.
Contact your Provider Relations representative for more information about electronic billing.
All electronic submissions shall be submitted in compliance with applicable law including HIPAA regulations and Mercy Care policies and procedures.
b) Through the mail to the appropriate address:
Additional information regarding claim submissions can be found in the Provider Manual.
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Mercy Care's electronic claim submission vendors
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The EDI vendors that we use are:
- Change Healthcare
- SPSI
- Relay Health
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Vendor: Southwestern Provider Services (SPSI)
Payor ID: 33628
Contact information:
1-817-684-8500
Vendor: Change Healthcare
Payor ID: 33628
Contact information:
1-877-363-3666, Option 1 for Sales
Vendor: Relay Health
Payor ID: 33628
Contact information:
1-866-RELAY-ME (1-866-735-2963 ext. 2)
Contact your software vendor directly for questions about your electronic billing.
Contact your provider relations representative for more information about electronic billing.
All electronic submissions shall be submitted in compliance with applicable law including HIPAA regulations and Mercy Care policies and procedures.
Additional information regarding claim submissions can be found in the Provider Manual.
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Transfer of care to a Regional Behavioral Health Authority (RBHA)
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hen the PCP has started medication management services to treat a behavioral health disorder, and it is later determined by the PCP or MC that the member should be transferred to a RBHA prescriber for evaluation and/or continued medication management services, the PCP needs to coordinate the transfer of care.
Please review the Tool Kits on the AHCCCS site for assistance in determining needs of the member:
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Petition filing
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Sometimes it may be necessary to initiate civil commitment proceedings when due to a member’s mental disorder that person is unable or unwilling to participate in treatment to ensure the safety of the member or the safety of other persons.
In the state of Arizona, individuals can be ordered by the courts to participate in behavioral health treatment if they are found to be:
- A danger to themselves
- A danger to others
- Persistently and Acutely Disabled (PAD), and/or
- Gravely Disabled
Definitions
Danger to Self (DTS) (a) Behavior which, as a result of a mental disorder, constitutes a danger of inflicting serious physical harm upon oneself, including attempted suicide or the serious threat thereof, if the threat is such that, when considered in the light of its context and in light of the individual's previous acts, it is substantially supportive of an expectation that the threat will be carried out. (b) Behavior which, as a result of a mental disorder, will, without hospitalization, result in serious physical harm or serious illness to the person, except that this definition shall not include behavior which establishes only the condition of gravely disabled.
Danger to Others (DTO) The judgment of a person who has a mental disorder is so impaired that he is unable to understand his need for treatment and, as a result of his mental disorder, his continued behavior can reasonably be expected, on the basis of competent medical opinion, to result in serious physical harm to others.
Persistently or Acutely Disabled (PAD) A severe mental disorder that meets all the following criteria: (a) If not treated has a substantial probability of causing the person to suffer or continue to suffer severe and abnormal mental, emotional or physical harm that significantly impairs judgment, reason, behavior or capacity to recognize reality. (b) Substantially impairs the person's capacity to make an informed decision regarding treatment, and this impairment causes the person to be incapable of understanding and expressing an understanding of the advantages and disadvantages of accepting treatment and understanding and expressing an understanding of the alternatives to the particular treatment offered after the advantages, disadvantages and alternatives are explained to that person.
Gravely Disabled (GD) A condition evidenced by behavior in which a person, as a result of a mental disorder, is likely to come to serious physical harm or serious illness because he/she is unable to provide for his/her basic physical needs.
Filing A Petition An Emergent Petition, which is requested by a responsible party when someone is (1) a danger to themselves and/or (2) a danger to others, must be filed in person by a responsible party, at one of the following facilities:
Connections of AZ, 602-416-7600
903 N. 2nd Street
Phoenixor
Recovery Innovations, 602-650-1212
11361 N. 99th Ave, #402
PeoriaIn Pima County: A Non-Emergent Petition, which is made by a responsible party for an individual, is used when the person is (1) Persistently and Acutely Disabled (PAD) and/or (2) Gravely Disabled. Someone responsible for the person files the petition. It can be requested by contacting the Magellan member services department at 1-800-564-5465.