Mercy Care DCS CHP providers

The Department of Child Safety (DCS) has contracted with Mercy Care, effective April 1, 2021 to manage the physical and behavioral health services for children in child welfare. Currently this is known as the Comprehensive Medical and Dental Program, CMDP.

Providers can review the Mercy Care DCS CHP Provider FAQ for answers to questions. Check back regularly as updates will be made frequently. 

Review the recorded presentation (or slides) below to learn more details about this statewide, integrated contract and how it impacts providers and members. Not contracted with Mercy Care? The presentation includes information about the contracting process.

DCS CHP Provider Roadshow slides, supplemental handout, recording

Webinar date: 03/11/2021

 

If you are looking for information on checking Member Eligibility or submitting claims, below is the recent provider webinar slides and recording.

Member Eligibility and Claims slides or recording  Webinar Date: 3/24/2021

You may find this presentation, along with previous webinars on a variety of topics here.

 

We're proud to serve Mercy Care Department of Child Safety Comprehensive Health Plan members statewide. If you have any questions, you can contact your Network Management representative.

 

 

Our Network Management department serves as a liaison between Mercy Care and the provider community. Network Management is responsible for training, maintaining and strengthening the provider network in accordance with regulations.

If you need to check on the status of a claim, please use our secure web portal.   You may access the portal by clicking on the link in the top upper right hand corner of this web page under Find A Provider. You must be a registered user to access it. To register, please fill out our Registration Form. Please fax to the below number to start the process.  

If you have questions regarding a processed claim, either paid or denied, please feel free to contact our Customer Service department at 602-263-3000 or 800-624-3879. Non-participating providers should contact our Customer Service department for all issues, in addition to claims issues.

You can fax directly to Network Management at 860-975-3201 the following information:

  • Notifying the plan of changes to your practice
  • Tax ID changes
  • Recent practice or provider updates
  • Termination from practice
  • Web Portal Registration Form

 Please feel free to contact our Network Management department for the following:

  • Questions regarding the web portal Registration Form or to check on enrollment status
  • Credentialing requirements
  • Provider Education

You can reach our Network Management department by calling 602-263-3000 or 800-624-3879. For your convenience, below you can find a listing of your assigned Network Management representative, as well as their detailed contact information: