Mercy Care DCS CHP providers

We are proud to serve Mercy Care Department of Child Safety Comprehensive Health Plan members statewide. If you have any questions, you can contact your Network Management representative.

Fast, easy answers to your questions

Mercy Care’s new Interactive Voice Response, or IVR, system, makes it easy to get member and claims information 24/7. You can:

• Access member benefits and eligibility information
• Get answers to Frequently Asked Questions ‑ such as appeals address, payer ID, etc.
• Obtain claim status at header level
• Obtain claim status at line level
• Obtain amount paid on a specific claim
• Request single claim information by fax

Find out more here.

Additional information and information regarding community listening sessions will be posted here early 2021.