Pharmacy

Getting your medication

The pharmacies in our Medicaid network are changing as of February 3.

You must use a pharmacy that’s in our network.

Mercy Care network pharmacies include:

  • Any CVS Pharmacy® (including those inside Target® stores), Walmart, Safeway, Fry’s, Albertson’s and Sam’s Club
  • Most local neighborhood pharmacies
  • Many hospital pharmacies

This change may not affect you right now. Just remember it’s best to always get your medicine at a network pharmacy. If you are filling prescriptions at a pharmacy that will no longer be in the network, you will soon get a letter about how to:

  • Find a new network pharmacy
  • Transfer (move) your current prescriptions to the new network pharmacy you choose

You can visit https://www.mercycareaz.org/find-a-provider for a list of network pharmacies. Please be aware that Walgreens pharmacies will still show in the directory until February 2. However you should transfer (move) your current prescriptions to a new network pharmacy other than Walgreens.

You can also contact Mercy Care Member Services for assistance in locating a network pharmacy near you.

For answers to some common questions, you can visit the FAQ. 

Do you have a specialty prescription? Click here for more information.

 

 

Mercy Care RBHA covers prescription medication when:

  • You get your prescriptions filled at a network pharmacy. (Find a network pharmacy)
  • Your prescriptions are on our preferred drug lists. These are lists of covered drugs.
  • Your behavioral health medication prescriptions are written by an in-network behavioral health medical practitioner.

It's important you tell all your healthcare providers, including your dentist, about prescriptions you're already taking. Also, tell them about non-prescription medicine, vitamins or herbal supplements you take.

Preferred drug lists updates The Integrated Preferred Drug List is updated four times a year. These drug lists can change as new drugs are added and other drugs are removed. For monthly changes, you can review the Preferred Drug List Updates below. You can find the entire and most recent drug lists below.

Searching the drug lists You can now use our search tools to find out if your medication is on the preferred drug list.  You can search by the drug name or drug class. These are lists of drugs that are generally covered as long as they are medically necessary.

Mercy Care RBHA approved-drug lists: 
 If you're a Non-Title 19/21 member determined to have a serious mental illness (SMI) or a Title 19/21 Non-SMI (CMDP, DES/DDD, or ACC Opt-Out) member, then Mercy Care RBHA only fills prescriptions for your behavioral health medications. This is your Behavioral Health Drug List | Search the Behavioral Health Drug List

If you are a Title 19/21 member determined to have a SMI, then Mercy Care RBHA fills your physical health and behavioral health medications. This is your Integrated Drug List | Search the Integrated Drug List

The Crisis Medication List is for adults or children who are Non-Title 19/21 and Non-SMI who present in crisis at any of the facility-based psychiatric urgent care centers, detox facilities and/or Access Points in Maricopa County. The medications on this list will help stabilize an individual in crisis and bridge them to a follow-up outpatient appointment.

Mercy Care RBHA may also cover your over-the-counter medications if they are on your approved-drug list. Some of these may have rules about coverage. If the rules for that medication are met, Mercy Care RBHA will cover it. Like other medications, over-the-counter drugs must have a prescription from a provider to be covered at no cost to you.

For more detailed information about the Mercy Care RBHA prescription drug coverage, please review the Member Handbook and other plan materials.

January 2020

Title 19/21 SMI Drug List Updates:

Additions:

  • Anusol-HC Cream 2.5%
  • Calc Acetate Tab 667mg
  • Clobetasol Gel 0.05% (Quantity Level Limit)
  • Derma-Smoothe/FS Oil 0.01% Body
  • Derma-Smoothe/FS Oil 0.01% Scalp
  • Eszopiclone Tab 1mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 2mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 3mg (Age Limit, Quantity Level Limit)
  • Imitrex Spr 20mg/ACT (Quantity Level Limit)
  • Imitrex Spr 5mg/ACT (Quantity Level Limit)
  • Metoprolol Tab 37.5mg
  • Sevelamer Tab 800mg
  • Zomig Spr 2.5mg (Quantity Level Limit)
  • Zomig Spr 5mg (Quantity Level Limit)

Removals:

  • Calc Acetate Tab 668mg
  • Clobetasol Lot 0.05%
  • Fluocinolone Acet Oil 0.01% Body
  • Fluocinolone Acet Oil 0.01% Sc
  • Nadolol Tab 20mg
  • Nadolol Tab 40mg
  • Nadolol Tab 80mg
  • Nadolol/Bend Tab 40-5mg
  • Renagel Tab 800mg
  • Renagel Tab 400mg
  • Renvela Tab 800mg
  • Scalpicin Sol 1%
  • Sumatriptan Inj 6mg/0.5
  • Sumatriptan  Spr 20mg/Act
  • Sumatriptan  Spr 5mg/Act
  • Verapamil Cap 360mg Sr

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Eszopiclone Tab 1mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 2mg (Age Limit, Quantity Level Limit)
  • Eszopiclone Tab 3mg (Age Limit, Quantity Level Limit)

Removals:

  • Nadolol Tab 20mg
  • Nadolol Tab 40mg
  • Nadolol Tab 80mg

Other Updates:

  • None

 

December 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Synagis Inj 100mg/ml (Age Limit, Quantity Level Limit)
  • Synagis Inj 50mg/0.5ml (Age Limit, Quantity Level Limit)

Removals:

  • Benzoyl Peroxide Liq 7%

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

Other Updates:

  • None

 

November 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Aminocaproic Acid Sol 0.25gm/ml

Removals:

  • Amicar Sol 0.25gm/ml

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

Other Updates:

  • None

 

October 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Aimovig Inj 70mg/ml (Prior Authorization Required)
  • Aquadeks Chw
  • Aquadeks Dro
  • Budesonide Sus 1mg/2ml (Age Limit)
  • Bupren/Nalox Sub 2-0.5mg Tab
  • Bupren/Nalox Sub 8-2mg Tab
  • Dekas Cap Essential
  • Dekas Liq Essential
  • Dekas Plus Chw
  • Dekas Plus Liq
  • Dexmethylph Tab 10mg (Age Limit, Quantity Level Limit)
  • Dexmethylph Tab 2.5mg (Age Limit, Quantity Level Limit)
  • Dexmethylph Tab 5mg (Age Limit, Quantity Level Limit)
  • Dyanavel XR Sus 2.5mg/ml (Age Limit, Quantity Level Limit)
  • Emgality Inj 120mg/ml (Prior Authorization Required)
  • Emgality Inj 120mg/ml (Prior Authorization Required)
  • Multivitamin Chw Children
  • Mvw Complete Chw
  • Mvw Complete Chw
  • Otezla Tab 10/20/30 (Prior Authorization Required)
  • Otezla Tab 30mg (Prior Authorization Required)
  • Pifeltro Tab 100mg
  • Sofos/Velpat Tab 400-100 (Prior Authorization Required)
  • Sublocade Inj 100/0.5 (Prior Authorization Required)
  • Sublocade Inj 300/1.5 (Prior Authorization Required)
  • Symjepi Inj 0.15mg (Quantity Level Limit)
  • Symjepi Inj 0.3mg (Quantity Level Limit)
  • Tudorza Pres Aer 400/Act (Quantity Level Limit)
  • Vitamax Chw
  • Vitamax Ped Dro
  • Xarelto Tab 2.5mg (Quantity Level Limit)
  • Xeljanz Tab 10mg (Prior Authorization Required)
  • Xeljanz Tab 5mg (Prior Authorization Required)

Removals:

  • Advair Disku Aer 100/50
  • Advair Disku Aer 250/50
  • Advair Disku Aer 500/50
  • Aripiprazole Sol 1mg/ml
  • Aripiprazole Tab 10mg ODT
  • Aripiprazole Tab 15mg ODT
  • Dextroamphet Cap 10mg ER
  • Dextroamphet Cap 15mg ER
  • Dextroamphet Cap 5mg ER
  • Epinephrine Inj 0.15mg (Generic Adrenaclick)
  • Focalin Tab 10mg
  • Focalin Tab 2.5mg
  • Focalin Tab 5mg
  • Pulmicort Sus 1mg/2ml
  • Saphris Sub 10mg
  • Saphris Sub 2.5mg
  • Saphris Sub 5mg

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Dexmethylph Tab 5mg (Age Limit, Quantity Level Limit)
  • Dexmethylph Tab 10mg (Age Limit, Quantity Level Limit)
  • Bupren/Nalox Sub 2-0.5mg Tab
  • Bupren/Nalox Sub 8-2mg Tab
  • Sublocade Inj 100/0.5 (Prior Authorization Required)
  • Sublocade Inj 300/1.5 (Prior Authorization Required)
  • Dyanavel XR Sus 2.5mg/ml (Age Limit)
  • Dexmethylph Tab 2.5mg (Age Limit, Quantity Level Limit)

Removals:

  • Aripiprazole Sol 1mg/ml
  • Aripiprazole Tab 10mg ODT
  • Aripiprazole Tab 15mg ODT
  • Dextroamphet Cap 10mg ER
  • Dextroamphet Cap 15mg ER
  • Dextroamphet Cap 5mg ER
  • Focalin Tab 10mg
  • Focalin Tab 2.5mg
  • Focalin Tab 5mg
  • Saphris Sub 10mg
  • Saphris Sub 2.5mg
  • Saphris Sub 5mg

Other Updates:

  • None

 

September 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Febuxostat Tab (Quantity Level Limit, Step Therapy)
  • Multiple Vitamin
  • Pediatric Multiple Vitamin
  • Pregabalin Cap (Prior Authorization Required)
  • Pregabalin Sol (Prior Authorization Required)

Removals:

  • Uloric Tab
  • Lyrica Cap
  • Lyrica Sol

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

Other Updates:

  • None

 

August 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Adcirca – Brand only (Prior Authorization Required)
  • Alendronate Sodium Soln
  • Bicillin L-A 1200000 Unit/2ml
  • Bicillin L-A 2400000 Unit/4ml
  • Bicillin L-A 600000 Unit/ml
  • Bivigam (Prior Authorization Required)
  • Carimune NF Nanofiltered (Prior Authorization Required)
  • Cerdelga (Prior Authorization Required)
  • Elelyso (Prior Authorization Required)
  • Farxiga (Prior Authorization Required)
  • Flebogamma Dif (Prior Authorization Required)
  • Fulphila (Prior Authorization Required)
  • Gamastan S-D (Prior Authorization Required)
  • Gammagard S-D (Prior Authorization Required)
  • Gleevec – Brand only (Prior Authorization Required)
  • Hizentra (Prior Authorization Required)
  • Imbruvica Tablets (Prior Authorization Required)
  • Invokana (Prior Authorization Required)
  • Letairis – Brand only (Prior Authorization Required)
  • Leukeran (Prior Authorization Required)
  • Lidocaine Patch 4% (Quantity Level Limit)
  • Lorcaserin HCl Tab ER 24hr 20mg (Prior Authorization Required, Quantity Level Limit)
  • Miglustat (Prior Authorization Required)
  • Nplate (Prior Authorization Required)
  • ProAir – Brand only
  • Retacrit (Prior Authorization Required)
  • Revatio solution – Brand only (Prior Authorization Required for age > 12)
  • Tracleer – Brand only (Prior Authorization Required)
  • Udenyca (Prior Authorization Required)
  • Vpriv (Prior Authorization Required)

Removals:

  • Arcapta Neohaler
  • Bupropion HCl Tab ER 24hr 450mg
  • Butalbital-Acetaminophen-Caffeine Cap 50-300-40mg
  • Butalbital-Acetaminophen-Caffeine Cap 50-325-40mg
  • Desvenlafaxine Succinate ER
  • Emsam
  • Epinastine HCl Ophth Soln 0.05%
  • Epogen
  • Erythromycin Ethylsuccinate For Susp
  • Escitalopram Oxalate Soln
  • Prefest
  • Etidronate Disodium
  • Etodolac Tab ER 24hr
  • Fluoxetine DR
  • Fluvoxamine Maleate ER
  • Glipizide-Metformin
  • Iclusig
  • Imatinib
  • Isocaboxazid
  • Jakafi
  • Marplan
  • Melphalan
  • Nefazodone HCl
  • Neulasta
  • Ofloxacin Otic
  • Olopatadine HCl Ophth Soln 0.2%
  • Opsumit
  • Paroxetine ER
  • Paxil Sus 10mg/5ml
  • Pexeva
  • Phenelzine Sulfate
  • Procrit
  • Purixan Solution
  • Riomet
  • Segluromet
  • Steglatro
  • Striverdi Respimat
  • Tasigna
  • Thalomid
  • Tranylcypromine Sulfate
  • Tymlos
  • Tyvaso
  • Ventavis
  • Ventolin HFA
  • Viibryd
  • Zolinza

Other Updates:

  • Azelastine Ophth Soln 0.2% (Added Quantity Level Limit)
  • Baraclude Oral Soln 0.05 mg/ml (Prior Authorization Required)
  • Butalbital-Acetaminophen-Caffeine Tab 50-325-40mg (Added Quantity Level Limit)
  • Calcipotriene Soln 0.005%, Calcipotriene cream 0.005%, Calcipotriene Oint 0.005% (Prior Authorization Required)
  • Citalopram Hydrobromide Oral Soln 10mg/5ml (Added Age Limit)
  • Evotaz Tablet 300-150mg (Added Quantity Level Limit)
  • Fluoxetine HCl Solution 20mg/5ml (Added Age Limit)
  • Sertraline HCl Oral Concentrate For Solution 20mg/ml (Added Age Limit)

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • Desvenlafaxine Succinate ER
  • Emsam
  • Escitalopram Oxalate Soln 5 Mg/5ml
  • Fluoxetine DR
  • Fluvoxamine Maleate ER
  • Marplan
  • Nefazodone HCl
  • Paroxetine ER
  • Paxil Sus 10mg/5ml
  • Pexeva
  • Phenelzine Sulfate
  • Tranylcypromine Sulfate
  • Viibryd

Other Updates:

  • Citalopram Hydrobromide Oral Soln 10mg/5ml (Added Age Limit)
  • Fluoxetine HCl Solution 20mg/5ml (Added Age Limit)
  • Sertraline HCl Oral Concentrate for Solution 20mg/ml (Added Age Limit)

 

July 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Avastin Inj
  • Cefixime Cap 400mg (Quantity Level Limit)
  • Erlotinib Tab 150mg (Prior Authorization Required)
  • Herceptin Inj
  • Mesalamine Cap 400mg DR (Quantity Level Limit)
  • Penicillamine Capsule
  • Sildenafil Sus 10mg/ml (Prior Authorization Required)

Removals:

  • Benziq Wash Liq 5.25%
  • Bio-Statin Cap 1000000
  • Bio-Statin Cap 500000 U
  • Bio-Statin Pow
  • Bocasal Pow
  • Calcium Carb Pow Ppt/Heav
  • Cuprimine Capsule
  • Delzicol Cap 400mg DR
  • Ergocal Cap 2500unit
  • Fluorabon Dro
  • Fluoroplex Cre 1%
  • Flura-Drops Dro 4drp=1mg
  • Gentamicin Pow Sulfate
  • Homatropine Sol 5% Op
  • Nature-Throi Tab 2gr
  • Revatio Sus 10mg/ml
  • Sod Fluoride Tab 0.5mg F
  • Sod Fluoride Tab 1mg F
  • Suprax Cap 400mg
  • Tarceva Tab 150mg

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

Other Updates:

  • None

 

June 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Docosanol Cream 10%
  • Melatonin Tab 1 Mg
  • Melatonin Tab 3 Mg
  • Melatonin Tab 5 Mg

Removals:s

  • Abreva Cream 10%

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Melatonin Tab 1 Mg
  • Melatonin Tab 3 Mg
  • Melatonin Tab 5 Mg

Removals:

  • None

Other Updates:

  • None

 

May 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Concerta Tab ER (Age Limit, Quantity Limit)
  • Erythrom Eth Sus 400/5ml
  • Ranolazine Tab 1000mg ER (Prior Authorization Required)
  • Sirolimus Sol 1mg/ml

Removals:

  • EryPed 400 Sus 400/5ml
  • Methylphenidate Tab ER
  • Methylphenidate Tab ER
  • Prochlorperazine Maleate Tab 10 Mg (Base Equivalent)
  • Prochlorperazine Maleate Tab 5 Mg (Base Equivalent)
  • Prochlorperazine Suppos 25 Mg
  • Ranexa Tab 1000mg ER
  • Rapamune Sol 1mg/ml

Other Updates:

  • None

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Concerta Tab ER

Removals:

  • Methylphenidate Tab ER

Other Updates:

  • None

 

April 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Ranolazine Tab ER 500mg (Prior Authorization)
  • Ritalin LA Cap 20mg, 30mg, 40mg (Age Limit, Quantity Level Limit)
  • Treprostinil Sol 1mg/mL, 2.5mg/mL, 5mg/mL, 10mg/mL (Prior Authorization)

Removals:

  • Ranexa Tab ER 500mg
  • Remodulin Sol 1mg/mL, 2.5mg/mL, 5mg/mL, 10mg/mL

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Ritalin LA Cap 20mg, 30mg, 40mg (Age Limit, Quantity Level Limit)

Removals:

  • None

 

 

March 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Cinacalcet tablet added with PA
  • Aminocaproic acid tablet
  • Carbidopa 25mg tablet
  • Toremifene tablet added with PA
  • Mesalamine 1000mg Suppositories added with QLL (30/30days)
  • Clonidine 0.1mg ER tablet added with QLL (120/30 days) and PA < 6 years of age

Removals:

  • Sensipar
  • Amicar
  • Fareston
  • Canasa Suppositories
  • Norethindrone- ethinyl estradiol- ferrous fumarate 1-20 mg-mcg (24) tablets
  • Kapvay

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • Clonidine 0.1mg ER tablet added with QLL (120/30 days) and PA < 6 years of age

Removals:

  • Kapvay

 

February 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Calcipotriene cre 0.005% QLL added (200gm/30days)
  • Calcipotriene oint 0.005% QLL added (200gm/30days)
  • Calcipotriene soln 0.005% (50 mcg/ml) QLL added (200ml/30days)
  • Clonidine HCL ER 0.1mg Tab
  • Flebogamma added with PA (must be filled at Contracted Home Infusion Pharmacy)
  • Gammagard added with PA (must be filled at Contracted Home Infusion Pharmacy)
  • Gammaked added with PA (must be filled at Contracted Home Infusion Pharmacy)
  • Gamunex-C added with PA (must be filled at Contracted Home Infusion Pharmacy)
  • Jardiance PA added
  • Nitrofurantoin Suspension PA > 12 years added
  • Prenatal mv & min w/fe fumarate-fa-dha 28-0.8-200mg pack added with QLL (100/90 days)
  • Prenatal vit w/ docusate-fe fumarate-folic acid 29-1mg tab added with QLL (100/90 days)
  • Prenatal vit w/ ferrous fumarate-folic acid 27-0.8mg tab added with QLL (100/90 days)
  • Prenatal vit w/ ferrous fumarate-folic acid 27-1mg tab added with QLL (100/90 days)
  • Prenatal vit w/ ferrous fumarate-folic acid 28-1mg tab added with QLL (100/90 days)
  • Prenatal vit w/ ferrous fumarate-folic acid 29-1mg chew tab added with QLL (100/90 days)
  • Prenatal vit w/ ferrous fumarate-folic acid 29-1mg tab added with QLL (100/90 days)
  • Prenatal without a vit w/ fe fumarate-folic acid 29-1mg chew tab added with QLL (100/90 days)
  • Prenatal without a vit w/ fe fum-iron polysacch complex –fa 130-92.4-1mg cap added with QLL (100/90 days)
  • Prenatal without a vit w/ fe fum-iron polysacch complex –fa 20-20-1.25mg cap added with QLL (100/90 days)
  • Segluromet added with ST and QLL (60/30 days
  • Steglatro added with ST and QLL (30/30days)

Removals:

  • Condolyx gel
  • Dihydroergotamine Nasal Solution
  • Elidel Cream 1%
  • Ergomar SL Tablet
  • Invokana tablet
  • Invokanamet tablet
  • Jardiance ST removed
  • Kapvay ER 0.1mg Tab
  • Levonor/ethi tab estradio
  • Lidocaine/hc kit 20x7gm
  • Lidocaine/hc kit 3%-1%
  • Lo Loestrin tablet
  • Nitro-bid 2% packets
  • Prenatal multivitamins & minerals w/ l-methylfolate-fa 0.6-0.4mg chew tab
  • Prenatal mv & min w/fe polysaccharide complex-fa-dha 29-1mg & 250mg pack
  • Prenatal vit w/ ferrous fumarate-folic acid 65-1mg tab
  • Prenatal vit w/ ferrous fumarate-l methylfolate-folic acid 27-0.6-0.4mg tab
  • Prenatal vit w/ iron carbonyl-fe aspart glyc-fa-omega 3 27-1mg cap
  • Prenatal vit w/ iron carbonyl-folic acid 50-1.25mg tab
  • Prenatal vit w/ iron polysaccharide complex-folic acid 29-1 chew tab
  • Prenatal w/o vit a w/ fe carbonyl-fe asp glyc-methfol-fa-dha 18-0.6-0.4-350mg cap
  • Prenatal w/o vit a w/ fe carbonyl-fe gluconate-dss-fa-dha 27-1mg & 250mg pack
  • Prenatal w/o vit a w/ fe fumarate-dss-fa-dha 27-1.25-300mg cap
  • Prenatal without a w/ fe fumarate-l methylfolate-fa-dha 27-0.6-0.4-300mg cap
  • Prenatal without a w/ fe fumarate-l methylfolate-fa-omega 3 28-0.6-0.4-340mg cap
  • Synjardy and Synjardy XR tablet
  • Terconazole vaginal suppos 80 mg
  • Trimethobenzamide hcl cap 300 mg

 

GMH/SA & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

 

January 2019

Title 19/21 SMI Drug List Updates:

Additions:

  • Celecoxib 50mg and 100mg QLL added (60/30 days)

Removals:

  • None

Title 19/21 Non-SMI & Non-Title 19/21 Drug List Updates:

Additions:

  • None

Removals:

  • None

Over-the-counter product list

If you need medicine, your provider chooses a medication from our list of preferred drugs. Your provider writes you a prescription. Ask your provider to make sure that the medicine is on the list.

  • Take the prescription to a network pharmacy to have it filled. (Find a network pharmacy)
  • Show your Mercy Care member ID card at the pharmacy.
  • If you only get behavioral health services from Mercy Care RBHA, you will not have an ID card. Your ID number is the same as your AHCCCS ID number. Ask your pharmacist to bill Mercy Care RBHA.

You can find a network pharmacy by:

  • Searching for a pharmacy in your area.
  • Calling Mercy Care RBHA Member Services at 602-586-1841 or 1‑800‑564-5465; (TTY/TDD: 711). Ask the representative to help you find a network pharmacy in your area.

All prescriptions must be filled at a network pharmacy. Mercy Care RBHA does not cover prescriptions filled at other pharmacies.

If you take medicine for an ongoing health condition, you may be able to have those medicines mailed to your home. These may be medications for conditions such as high blood pressure or arthritis.

To start the mail-order process, complete a mail-order request form.

Mail

Call Mercy Care RBHA Member Services at 1-800-564-5465; (TTY/TDD 711) to request a mail-order form. Or, you can download a mail-order service form here:

Mail-order service form - English | Mail-order service form - Spanish

Online

Register online with CVS Caremark at www.caremark.com. Once you're registered, you can order refills, renew your prescription and check on your order.

Mercy Care specialty drugs are filled by CVS Specialty Pharmacy. A specialty pharmacy fills drugs and has other services to help you. The Specialty Drug Program has special services for you:

  • You can talk to a pharmacist 24 hours a day, 7 days a week
  • Counseling about your drug and disease
  • Coordination of care with you and your doctor
  • Delivery of specialty drugs to your home or doctor’s office at no cost to you
  • You can drop off your prescription and pick up your drug at any CVS Pharmacy (including those inside Target stores)

You can call CVS Specialty Pharmacy toll-free at 1-800-237-2767; TTY/TDD: 1-800-863-5488. CVS Specialty Pharmacy will help you with filling your specialty drug. The specialty drug list lists all the specialty drugs available.

View our Frequently Asked Questions for answers to common questions.

If your medicine is not on an approved-drug list, you can:

  • Ask your provider for a similar drug that is on the list.
  • Ask your provider to ask Mercy Care RBHA to cover your drug. Your provider will go through the prior authorization process. Your provider will know how to do this.

Your medicine bottle label says how many refills you can have. If you think you may need a refill, you must contact your provider at least five days before you run out of medicine. When you call, ask your provider about getting a refill. Your provider may want you to make an appointment before giving you a refill.

Mercy Care wants you to be as healthy as possible. This includes knowing about the different medicines you need to take. 

To help, we have included a list of questions you should always ask your provider when about a prescription.

  • Why am I taking this medicine? What is it supposed to do for me?
  • How should the medicine be taken? When? For how many days?
  • Are there any side effects or possible allergic reactions to this medicine?
  • What should I do if I have a side effect or allergic reaction?
  • What will happen if I don’t take this medicine?

Carefully read the drug information the pharmacy gives you with your medicine. It will tell you what you should and should not do while taking the medicine. If you have questions after you get your medicine, ask to talk with the pharmacist or call your provider.

Also, check out Mercy Care's Patient Checklist for more tips to prepare you for a doctor’s visit.