Member Handbook

Your Mercy Care RBHA Member Handbook has information to help you get the care you need. Look through this handbook to learn about your benefits and how to use them. You will find:

  • Mercy Care phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • Tips to keep you healthy
  • How to find a doctor and pharmacy

2020-2021 Member Handbooks: (English | Spanish | Arabic)


2020-2021 Member Handbook


2020-2021 Manual para miembros


How to get a Member Handbook
You can get a handbook from Member Services at no cost to you. Member Services is available 24 hours a day, 7 days a week at 602-586-1841 or 1-800-564-5465; (TTY/TDD: 711).

Handbook updates
Sometimes the handbook is updated during the year. When that happens, you can read about those changes in notices posted here. 

Other languages and alternative formats
You can get your Member Handbook in alternative formats, including on audiocassette or CD, in large print and in various languages. These materials are provided to you at no cost. Want more information? You can call Mercy Care RBHA Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD: 711) You can speak to a representative 24 hours a day, 7 days a week.