Member Handbook

Your Mercy Care RBHA Member Handbook has information to help you get the care you need. Look through this handbook to learn about your benefits and how to use them. You will find:

  • Mercy Care phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • Tips to keep you healthy
  • How to find a doctor and pharmacy

Other languages and alternative formats
You can get your Member Handbook in alternative formats, including on audiocassette or CD, in large print and in various languages. These materials are provided to you at no cost. Want more information? You can call Mercy Care RBHA Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD: 711) You can speak to a representative 24 hours a day, 7 days a week.

You should take time to read this hepful guide. You can also get a printed handbook by calling Member Services at 602-586-1841 or 1-800-564-5465; (TTY/TDD: 711). Representatives are available 24 hours a day, 7 days a week.

Handbook updates:

Early Periodic Screening, Diagnostic and Treatment (EPSDT) vision services -  English | Español
EPSDT vision services include coverage of eyeglass replacements and repair, as outlined in this memo from AHCCCS.


Dental community resources -  English | Español
Community resources available to help you get the dental care you need.