Behavioral Health
Your behavioral health and physical health affect each other. That's why we have ways to make it easier for you to get care for both. Sometimes that means just going to one location. Other times, it means having someone working to coordinate your care between your behavioral and physical health providers. There are different ways to integrate your overall care.
What is integrated care?
Integrated care is when a member gets physical and behavioral health care and wellness services in one place. Providers that offer integrated care make sure to focus on the whole person. A team of health professionals work to empower members and improve their health and well‑being.
Why is integrated care important?
Studies show that people with severe mental illness die, on average, 25 years earlier than the general population. This is because they aren’t getting the health care they need for preventable medical conditions. For example, heart disease, diabetes or infectious diseases. Integrated care provides care for a person’s mind and body.
How does integrated care work?
Fully integrated care means that a member is getting physical health, behavioral health, health promotion and wellness services in one place. These sites are called integrated health homes.
What is an integrated health home (IHH)?
This is a one-stop-shop where a member can see both a primary care provider and behavioral health provider. Integrated care works because it takes away many barriers to care. Some of these barriers are:
- Having to go to many places to get care
- Telling your story many times
- Poor communication among providers
- At an IHH, the providers work with other health care
- team members. Other team members can include:
- Registered nurse
- Case manager
- Peer support specialist
- Supported employment specialist
- Counselor
Some IHHs can have other types of providers such as a pharmacist, nutritionist, recreational therapist or health coach. The IHH team will work with the member to identify individual health needs and create a plan to achieve health and wellness.
What types of services are offered at an IHH?
Primary care services
Primary care medical examinations and treatment, annual physical exams, along with medications, injections, basic lab testing and other basic primary care services are available.
Behavioral health services
Visits with a psychiatrist, psychiatric nurse practitioner and counselor are available as well as case management services
Supported employment
Members can get Supported Employment from a Rehabilitation Specialist (RS). These services can help you build social skills and stay connected to the community.
Permanent supported housing
Housing and housing services are available to all adult members of Mercy Maricopa who have a serious mental illness determination and meet other eligibility requirements. There are also permanent supported housing services offered within our provider network. Services include help with daily activities, budgeting or solving problems with landlords.
Peer and family
Each IHH has a trained peer and family mentor. Their role is to help educate and guide members and family members through the behavioral health system.
Care coordination
This service provides you help in managing chronic health conditions, like diabetes and high blood pressure, through education and wellness promotion.
How can I get information and enroll in an IHH?
- Check our website for Integrated Health Home locations
- Call the IHH that you choose and ask them for information
- Speak with your case manager
What do I need to know about an IHH?
When enrolled in an IHH you must commit to seeing the PCP working in the IHH as well as the behavioral health team. You have choice and can dis-enroll from an IHH at any time.
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Integrated Health Homes
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Community Partners Integrated Healthcare
1515 E. Osborn Rd.
Phoenix, AZ 85014
Ph: (602) 604-0000Community Bridges Inc.
Mesa Heritage
460 N. Mesa Dr., Ste. 201
Mesa, AZ 85201
Ph: (480) 838-5550Copa Health
Arrowhead
5625 W. Bell Rd.
Glendale, AZ 85308
Ph: (602) 239-4100East Valley
4330 E. University Dr.
Mesa, AZ 85205
Ph: (480) 218-3280Gateway
5222 E. Baseline Rd., Ste. 101
Gilbert, AZ 85234
Ph: (480) 659-0202Metro
10240 N. 31st Ave., #200
Phoenix, AZ 85051
Ph: (602) 997-9006West Valley
14100 N. 83rd Ave., Ste. 100
Peoria, AZ 85381
Ph: (623) 583-0232Horizon Health and Wellness
Plaza
625 N Plaza Dr.
Apache Junction, AZ 85120
Ph: (833) 431-4449Jewish Family and Children’s Services (JFCS)
East Valley Health Center
880 N. Colorado St.
Gilbert, AZ 85233
Ph: (480) 820-0825Michael R Zent Healthcare
3001 N. 33rd Ave.
Phoenix, AZ 85017
Ph: (602) 353-0703La Frontera-Empact
Comunidad
1035 E. Jefferson, #A
Phoenix, AZ 85034
Ph: (602) 251-0650Lifewell Behavioral Wellness
Desert Cove
10844 N. 23rd Ave
Phoenix, AZ 85029
Ph: (602) 353-2340Oak
4451 E. Oak
Phoenix, AZ 85008
Ph: (602) 957-2220South Mountain
3540 E. Baseline Rd., Ste. 150
Phoenix, AZ 85042
Ph: (602) 323-3000Windsor
2715 N. 3rd St.
Phoenix, AZ 85004
Ph: (602) 264-4331Resilient Health
1st Street
1415 N. 1st St.
Phoenix, AZ 85004
Ph: (877) 779-2470Higley
3271 E. Queen Creek Rd., Ste. 101 (Bldg. 2)
Gilbert, AZ 85297
Ph: (480) 550-3193Southwest Behavioral & Health Services
Buckeye Outpatient
26428 W. US Highway 85
Buckeye, Arizona, 85326
Ph: (623) 882-9906Southwest Network
Northern Star
2311 W. Royal Palm Rd.
Phoenix, AZ 85021
Ph: (602) 269-5300Saguaro
3227 E. Bell Rd., Ste. 170
Phoenix, AZ 85032
Ph: (602) 652-3500Terros Health
51st Avenue
4616 N. 51st Ave., Ste. 108
Phoenix, AZ 85031
Ph: (602) 278-1414Priest
1642 S. Priest Dr., #101
Tempe, AZ 85281
Ph: (480) 929-5100Valle Del Sol
Red Mountain
1209 S. 1st Ave.
Phoenix, AZ 85003
Ph: (602) 258-6797 -
Virtual Health Homes
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Team A
IHH
Southwest Network Saguaro
3227 E. Bell Rd., Ste. 170
Phoenix, AZ 85032
Ph: (602) 652-3500Primary Care
Integrated Medical Services
3815 E Bell Rd., Ste. 4100
Phoenix, AZ 85032Team B
IHH
Southwest Network Saguaro
3227 E. Bell Rd., Ste. 170
Phoenix, AZ 85032
Ph: (602) 652-3500Primary Care
Integrated Medical Services
3815 E Bell Rd., Ste. 4100
Phoenix, AZ 85032Team C
IHH
Lifewell Windsor
2715 N. 3rd St.
Phoenix, AZ 85004
Ph: (602) 264-4331Primary Care
Dignity Health Medical Group
2927 N 7th Ave.
Phoenix, AZ 85013Team D
IHH
Lifewell South Mountain
3540 E. Baseline Rd., Ste. 150
Phoenix, AZ 85042
Ph: (602) 323-3000Primary Care
Integrated Medical Services
3540 E. Baseline Rd., Ste. 130
Phoenix, AZ 85032Team E
BHH
Southwest Network Estrella Vista
1840 N. 95th Ave., Ste. 132
Phoenix, AZ 85037
Ph: (623) 932-6950Primary Care
Trinity Integrated Medicine
9150 W. Indian School Rd., Ste. 131
Phoenix, AZ 85037 -
Medical ACT Team and ACT with PCP Partnerships
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Community Bridges Inc.
99th Ave. ACT
824 N. 99th Ave.
Avondale, AZ 85323
Ph: (602) 448-4877Avondale ACT
824 N. 99th Ave.
Avondale, AZ 85323
Ph: (602) 448-4877FACT 1, 2 & 3
CACTUS Integrated Care
1520 E. Pima St.
Phoenix, AZ 85034
Ph: (602) 407-6280Mesa Heritage ACT
460 N. Mesa Dr., Ste. 201
Mesa, AZ 85201
Ph: (480) 838-5550Copa Health
Gateway ACT
5222 E. Baseline Rd., Ste. 101
Gilbert, AZ 85234
Ph: (480) 659-0202Medical ACT (MACT)
9150 W. Indian School Rd., Ste. 130
Phoenix AZ 85037
Ph: (623) 455-3200Metro Omega ACT
10240 N. 31st Ave., #200
Phoenix, AZ 85051
Ph: (602) 997-9006Metro Varsity ACT
10240 N. 31st Ave., #200
Phoenix, AZ 85051
Ph: (602) 997-9006West Valley ACT
14100 N. 83rd Ave., Ste. 100
Peoria, AZ 85381
Ph: (623) 583-0232La Frontera-Empact
Capitol Center ACT
1035 E. Jefferson #A
Phoenix AZ 85034
Ph: (602) 251-0650Comunidad ACT
1035 E. Jefferson #A
Phoenix AZ 85034
Ph: (602) 251-0650Tempe ACT
618 S. Madison Dr.
Tempe AZ 85281
Ph: (480) 736-4938Lifewell Behavioral Wellness
Desert Cove ACT
10844 N. 23rd Ave
Phoenix, AZ 85029
Ph: (602) 353-2340South Mountain ACT
3540 E. Baseline Rd., Ste. 150
Phoenix, AZ 85042
Ph: (602) 323-3000Southwest Network
Northern Star ACT
2311 W. Royal Palm Rd.
Phoenix, AZ 85021
Ph: (602) 269-5300Saguaro ACT
3227 E. Bell Rd., Ste. 170
Phoenix, AZ 85032
Ph: (602) 652-3500Terros Health
Townley 1 ACT
8836 N. 23rd Ave Ste B1
Phoenix AZ 85021
Ph: (602) 944-981051st Avenue ACT
4616 N. 51st Ave., Ste. 108
Phoenix, AZ 85031
Ph: (602) 278-1414Valleywise Health
Mesa Riverview ACT
570 W. Brown Rd.
Mesa, AZ 85201
Ph: (480) 344-2255 -
Behavioral Health Residential Facilities (BHRF)
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Admission is based on medical need as outlined in AHCCCS Medical Policy Manual (AMPM) - AMPM Policy 320-V.
Member has a diagnosed behavioral health condition, and has symptoms and behaviors necessary for a request for residential treatment. The behavioral health condition causing the significant functional and/or psychosocial impairment is shown in the assessment by the following:
- At least one area of significant risk of harm within the past three months as a result of:
- Suicidal/aggressive/self-harm/homicidal thoughts or behaviors without current plan or intent,
- Impulsivity with poor judgment/insight,
- Maladaptive physical or sexual behavior,
- Inability to remain safe within environment, despite environmental supports (i.e. informal supports), or
- Medication side effects due to toxicity or contraindications.
AND
- At least one area of serious functional impairment as evidenced by:
- Inability to complete developmentally appropriate self-care or self-regulation due to behavioral health condition(s),
- Neglect or disruption of ability to attend to majority of basic needs, such as personal safety, hygiene, nutrition, or medical care,
- Frequent inpatient psychiatric admissions, or legal involvement due to lack of insight or judgment associated with psychotic or affective/mood symptoms or major psychiatric disorders,
- Frequent withdrawal management services, which can include but are not limited to, detox facilities, MAT, and ambulatory detox,
- Inability to independently self-administer medically necessary psychotropic medications despite interventions such as education, regimen simplification, daily outpatient dispensing, and long-acting injectable medications, or
- Impairments persisting in the absence of situational stressors that delay recovery from the presenting problem.
- A need for 24 hour behavioral health care and supervision to develop adequate and effective coping skills that will allow the member to live safely in the community,
- Anticipated stabilization cannot be achieved in a less restrictive setting,
- Evidence that appropriate treatment in a less restrictive environment has not been
- successful or is not available, therefore warranting a higher level of care, and
- Member agrees to participate in treatment. In the case of those who have a Health Care Decision Maker (HCDM), including minors, the HCDM also agrees to, and participates as part of, the treatment team. Agreement to participate in treatment is not a requirement for individuals who are court ordered to a secured BHRF.
- At least one area of significant risk of harm within the past three months as a result of: