Member Handbook

Make the most of your benefits

We want to make sure you understand your benenfits. Your Member Handbook can help. It contains information on:

  • Important phone numbers
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • Information on how to get the care you need
  • How to get help with appointments
  • Tips to keep you healthy


2019-2020 Member Handbook (English | Spanish)

How to get a Member Handbook
Your case manager will bring you a new Member Handbook each year once they are available in the fall. You can also get a handbook from Member Services at no cost to you. Member Services is available Monday through Friday, 7 a.m. to 6 p.m., at 602-263-3000 or 1-800-624-3879 (TTY/TDD 711).

Covered services
Your PCP and case manager will help you get the health care and long-term care services you need. You can view a list of covered services, non-covered services and benefit information in your member handbook. There may be some limitations based on AHCCCS rules and policies. If you have Medicare, read the Medicare handbook called “Other Things You Should Know About Medicare” to find out which services are covered.

Other languages and alternative formats
You can get your Member Handbook in alternative formats, including on audiocassette or CD, in large print and in various languages. These materials are provided to you at no cost. Want more information? You can call Mercy Care Member Services 602-263-3000 or 1-800-624-3879; (TTY/TDD 711). Member Services is available Monday through Friday, 7 a.m.-6 p.m.