Fraud, waste and abuse

Mercy Care takes fraud and abuse seriously. Protecting against fraud and abuse is everyone’s responsibility.

If you suspect fraud or abuse related to your Mercy Care coverage, you can report it by calling the Mercy Care Fraud Hotline at 1-800-810-6544.

Or, you can use the fraud and abuse reporting form below to submit it to Mercy Care online. Complete as much of the requested information as you can.
Note: Even if you provide your contact information, your identity will be kept confidential.

You can also report fraud, waste and abuse directly to AHCCCS-OIG.

  • If you suspect provider fraud, you can call 602-417-4045 in Arizona or 1-888-ITS-NOT-OK (1-888-487-6686) outside of Arizona.
  • If you suspect member fraud, you can call 602-417-4193 in Arizona or 1-888-ITS-NOT-OK (1-888-487-6686) outside of Arizona.

Or, you can submit information about suspected fraud, waste and abuse to AHCCCS.

Committing fraud or abuse is against the law. Your health benefits are given to you based on your health and financial status. You should not share your benefits with anyone. If you misuse your benefits, you could lose your AHCCCS benefits. AHCCCS may also take legal action against you. If you think a person, member or provider is misusing the program, please call Mercy Care Plan Member Services or AHCCCS. Fraud and abuse also means loaning, selling or giving your member ID card to someone, inappropriate billing by a provider or any action intended to defraud the AHCCCS program. Fraud is a dishonest act done on purpose. Examples of member fraud are: - Letting someone else use your Mercy Care ID card - Getting prescriptions with the idea of abusing or selling drugs - Changing information on your Mercy Care ID card - Changing information on a prescription

Abuse Abuse can mean providers that take actions resulting in needless costs to AHCCCS. This includes providing medical services that are not required. It may also mean the provider does not meet required health care standards. Abuse can also include member actions that result in extra cost to AHCCCS. Abuse means provider practices that are inconsistent with sound financial, business, or medical practices. This can result in an unnecessary cost to the Medicaid program. Abuse can also be a refund for services that are not medically necessary or that fail to meet professionally recognized standards for health care. It also includes member practices that result in unnecessary cost to the Medicaid program.

 

Reporting If you think a person, member or provider is misusing the program, please let us know.

Mercy Care Plan Fraud Hotline: 1‑800‑810‑6544

AHCCCS Fraud Reporting: 602‑417‑4193 or 1‑888‑487‑6686

* Required Fields

Fraud and Abuse Reporting Form

Optional information: You don’t need to give us your name or contact information. But if you do, we’ll keep it confidential. You can also choose to give us just your contact information and not your name.

If you choose not to give your contact information, our review will be only about the information you’re reporting. It’s important that you give us as much information as you can. It will help us do a complete and correct investigation.