Member Handbook

Make the most of your benefits.

You want to live the healthiest life you can. And we’re here to help. In addition to your covered benefits, we want you to know about other tools and resources.

Your guide to getting the care you need

If you’re trying to figure out how to get the care and services you need, your Mercy Care Member Handbook can help. In the handbook, you will find:

• Mercy Care phone numbers
• How to get health care services
• Your rights and responsibilities as a member
• Which services are covered
• How to get help with appointments
• Tips to keep you healthy

Please take time to read this helpful guide.

2020-2021 Member Handbooks

• English
• Spanish
• Arabic
• Vietnamese

You can also call Member Services to get a printed Member Handbook. You can reach Member Services Monday through Friday, 7 a.m. to 6 p.m.
Just call 602-263-3000 or toll-free 1-800-624-3879 (TTY/TDD 711).