Materials
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Your member handbook can help you understand your benefits:
Member handbook – English (PDF)
Large Print Member handbook – English (PDF)
Member handbook – Español (PDF)
Member handbook – العربية (PDF)
Member handbook – Tiếng Việt (PDF)
Your handbook has info on:
Our phone numbers
Your rights and responsibilities
Which services we cover
How to get the care you need
How to get help with appointments
How to find a doctor and pharmacy
Take time to read this helpful guide. You can also get the member handbook at no cost in:
Print
Other languages
Other formats like large print or audio
Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
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Looking for pharmacies, dental care or the Nurse Line? You can find these and more in our online provider directory. We update it daily.
You can find the providers you need, as well as other helpful info and resources.
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The more you know, the easier it’ll be to make the best choices for your health. From health tips to ideas for managing your care, each newsletter has info to help you. We can send your newsletter in the mail, too. Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
Staying Healthy (for maternity care)
Staying Healthy 2025 member newsletter – English (PDF)
Staying Healthy 2025 member newsletter – Español (PDF)
Health Matters (for health, wellness and cover services)
Spring/Summer 2026 – English (PDF)
Spring/Summer 2026 – Español (PDF)
Spring/Summer 2026 – العربية (PDF)
Fall/Winter 2025 – English (PDF)
Fall/Winter 2025 – Español (PDF)
Fall/Winter 2025 – العربية (PDF)
Spring/Summer 2025 – English (PDF)
Spring/Summer 2025 – Español (PDF)
Spring/Summer 2025 – العربية (PDF)
Fall/Winter 2024 – English (PDF)
Fall/Winter 2024 – Español (PDF)
Fall/Winter 2024 – العربية (PDF)
Recovery editions (for mental health and substance use resources)
Recovery edition 2025 member newsletter – English (PDF)
Recovery edition 2025 member newsletter – Español (PDF)
Recovery edition 2024 member newsletter – English (PDF)
Recovery edition 2024 member newsletter – Español (PDF)
Recovery edition 2023 member newsletter – English (PDF)
Recovery edition 2023 member newsletter – Español (PDF)
Disease management
2024 Coronary Artery Disease – English (PDF)2024 Coronary Artery Disease – Español (PDF)
2024 Hypertension – English (PDF)
2024 Hypertension – Español (PDF)
2024 Chronic obstructive pulmonary disease (COPD) – English (PDF)
2024 Chronic obstructive pulmonary disease (COPD) – Español (PDF)
2024 Congestive heart failure (CHF) – English (PDF)
2024 Congestive heart failure (CHF) – Español (PDF)
Fall/Winter 2022 Depression – English (PDF)
Fall/Winter 2022 Depression – Español (PDF)
Fall/Winter 2022 Diabetes – English (PDF)
Fall/Winter 2022 Diabetes – Español (PDF)
Fall/Winter 2022 Heart Health – English (PDF)
Fall/Winter 2022 Heart Health – Español (PDF)
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We want to ensure that all foster care youth in Arizona get the physical and behavioral health services they need. These resources can help:
Your roadmap to children’s behavioral health care – English (PDF)
Your roadmap to children’s behavioral health care – Español (PDF)
A guide with resources to help you spot behavioral health concerns in children.
Forms
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Learn more about advance directives and how to find the forms you need for your legal health decisions.
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Authorization to Release Protected Health Information (PHI) – English (PDF) | Español (PDF) | العربية (PDF)
Authorization to Release Psychotherapy Notes – English (PDF) | Español (PDF) | العربية (PDF)
Privacy Request form – English (PDF) | Español (PDF)
Protected Health Information (PHI) Access Request – English (PDF) | Español (PDF) | العربية (PDF)
Removal of Authorization Previously Given to Mercy Care – English (PDF) | Español (PDF) | العربية (PDF)
Request for an Accounting of Disclosures of Protected Health Information – (PHI) English (PDF) | Español (PDF) |العربية (PDF)
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Mileage/Food Reimbursement form – English (PDF) | Español (PDF)
Questions?
Call Member Services at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.