Children's Rehabilitative Services (CRS)

Information for our Children's Rehabilitative Services (CRS) members
The Children’s Rehabilitative Services program has been serving children with special health care needs since 1929. This program provides health care and support services to individuals who have certain chronic or disabling conditions.

Members have access to a statewide network of providers in a number of settings. Members can get care and services in a clinic or in a clinic-like setting such as a field clinic or through telemedicine. In a field clinic, a provider travels to an identified area of the state to provide services. Providers can also use telemedicine equipment to provide care by video to rural areas. Pharmacies, labs and diagnostic services are available to members in clinics or close to their own communities.

Who Is Eligible for CRS?
To be eligible for CRS services, you must:

  • Have a CRS eligible diagnosis
  • Be a U.S. citizen or qualified resident
  • Live in Arizona
  • Be enrolled in AHCCCS
  • Be under the age of 21 at the time of initial enrollment, and
  • Require multi-specialty physician services

What happens if you have a CRS diagnosis?
*Our Mercy Care CRS Liaison will obtain the needed medical records and send a referral to the AHCCCS CRS Enrollment Unit.
*If enrolled into CRS, you will have a CRS designation and all your care will be provided by Mercy Care. Including, but not limited to:

  • Case management
  • Primary care services
  • Behavioral health services
  • Home health specialty services
  • Durable Medical Equipment (DME) services

CRS Multi-Specialty Interdisciplinary Clinics (MSICs)
A Multi-Specialty Interdisciplinary Clinic (MSIC) is your (or your child’s) assigned health home. This is one location where a CRS member can see all of their medical specialists, benefit from community involvement and receive support services. At the MSIC, you and your family can meet face-to-face with your care team to get medical care, behavioral health care services and be a part of your care plan development.

Each MSIC is open Monday through Friday from 8 a.m. to 5 p.m. You will receive a welcome call from a Care Management team member to tell you more about CRS benefits and help you schedule your first CRS appointment.

CRS MSICs are at the following locations:

DMG Children’s Rehabilitative Services
3141 North 3rd Ave.
Phoenix, AZ 85013

Children’s Clinics
Square & Compass Building
2600 North Wyatt Dr.
Tucson, AZ 85712

Children’s Rehabilitative Services
1200 North Beaver St.
Flagstaff, AZ 86001

Children’s Rehabilitative Services
Tuscany Medical Plaza
2851 South Ave. B
Building 25 #2504
Yuma, AZ 85364

CRS care team
The CRS Program uses a team approach to provide your care. Exactly who will be on your team depends on your special health care needs. Get to know who is on your team so you can talk to them about your care and services. Health providers on your team could be:


  • Cardiovascular and thoracic surgeons
  • General pediatric surgeons
  • Ear, Nose and Throat (ENT) surgeons
  • Neurosurgeons
  • Ophthalmology surgeons
  • Orthopedic surgeons (general, hand, scoliosis, amputee)
  • Plastic surgeons

Medical specialists:

  • Cardiologists
  • Neurologists
  • Rheumatologists
  • General Pediatricians
  • Geneticists
  • Urologists
  • Primary Care Providers

Behavioral health care providers and services:

  • Psychiatrists
  • Psychologists
  • Residential Care Facilities
  • Peer Support
  • Crisis Services
  • Inpatient Services
  • Counseling (Individual, Family, Group)
  • Child and Family Team
  • Behavioral Health Day Program
  • Community Mental Health Centers
  • Substance Abuse (Assessment, Counseling, Medication Therapy)

Dental providers:

  • Dentists
  • Orthodontists
  • Dental Hygienists

You can invite others to be on your team if you would like. Talk to your specialty clinic nurse to find out how to invite someone to be on your tem.

Can I stay in CRS after age 21?
Enrolled CRS members will lose their CRS designation the month of their 21st birthday. However, your providers and care will not change. Mercy Care will continue to be your AHCCCS Plan for all of your healthcare needs.

If you have questions about your CRS benefits or services, you can call Member Services Monday through Friday from 7 a.m. to 6 p.m. at 602-263-3000 or 1-800-624-3879 (TTY/TDD 711).