Mercy Care Advantage

Complete health and drug coverage to fit your life

Mercy Care Advantage is a health plan for people with special needs who qualify for AHCCCS and Medicare.

Our service areas for the following Medicaid programs are: AHCCCS Complete Care (ACC) - Gila, Maricopa and Pinal counties; AHCCCS ALTCS - Gila, Maricopa, Pima and Pinal counties; and Arizona Division of Developmental Disabilities – All counties in the State of Arizona.

If you have questions or need assistance, Mercy Care Advantage Member Services representatives are available to help you.

Please call:
602-586-1730 or 1-877-436-5288 (TTY 711)
8:00 a.m. - 8:00 p.m. 7 days a week 

Member Services Fax Number:

Our address is:
Mercy Care Advantage
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
Medicare Complaint Form
You can submit feedback about your Medicare plan directly to CMS.  You can file a complaint online. Visit the Medicare website.

Office of the Medicare Ombudsman (OMO)
Get help with complaints, grievances, and information requests. Learn more on the Medicare website.

CMS Best Available Evidence (BAE)
Learn more on the CMS website.

A good news reminder for our Mercy Care Advantage members who are also enrolled in Mercy Care

ONE plan, ONE card is all you need
If you are enrolled in Mercy Care Advantage (MCA) and Mercy Care, you will only need to show ONE card to receive your Medicare and Medicaid plan benefits when you visit your health care providers. Here’s how it works:

  1. Show the provider your MCA card. That’s the one that has the MCA logo on it, plus the Mercy Care logo and the AHCCCS logo.
  2. If the provider asks for another ID, show your Arizona driver’s license or state-issued ID card.
  3. You do NOT need to show your AHCCCS card as well.

Other Medicaid Plan Coverage
If you have Mercy Care Advantage for your Medicare coverage but receive your Medicaid coverage from a plan other than Mercy Care, you will need to show both your MCA ID card and your Medicaid plan ID card to your health care providers so they can submit claims to both your health plans.

Your MCA card also tells you how AHCCCS can protect your identity. They do this by using the picture on your driver’s license or state-issued ID to verify who you are. Then they add your picture to the online tool that providers use to verify your coverage. Your providers can see your picture and verify your benefits.

What do you do if you need a new member ID card?
Just call Member Services at the phone numbers at the top of the page.


Last Updated: 12/14/2021