WFD Team

Sarah Hauck coordinates and oversees Workforce Development activities for Mercy Care, and the broader Arizona Association of Health Plans (AzAHP) Workforce Development Alliance team – a statewide collaborative for Arizona’s health plan providers. She leads across these organizations to identify need gaps and develop specialized learning strategies to improve organizational performance. These include the creation of state-of-the-art, performance-based training and educational tools, as well as continual analysis of programs and initiatives to ensure maximal performance and ROI.

Sarah also coordinates and oversees Workforce Development activities for the Arizona Association of Health Plans’ Workforce Development Alliance team, which is a statewide collaborative for Arizona’s health plan providers. Her work includes the development and implementation of learning standards, tools, templates, and reporting requirements. She is an expert facilitator in numerous course topics, including cultural competency, trauma informed care, assertive community treatment, and family psychoeducation.

Sarah began her career in Bloomington, Indiana, as a direct care provider to children with behavioral and emotional special needs before expanding her work (and moving to Arizona) to include individual, group, and family therapies. From there she took on rapidly expanding responsibilities, managing training and Workforce Development programs benefitting Arizona’s communities. Sarah holds a Master of Science in Counseling Psychology from Arizona State University and a Bachelor of Science in Psychology (with a minor in Biology) from Indiana University.

Edward L. James, III has an earned Master of Social Work, University of Wisconsin, an earned Master of Public Management, Carnegie-Mellon University and post graduate studies in Social Work Administration at the University of Pennsylvania. Edward is licensed as a master social worker, in Arizona and Pennsylvania and studied marriage and family therapy in Milwaukee, Wisconsin, Chicago, Illinois and Georgetown, Washington DC.

Edward has participated in marriage and family therapy private practice and has been employed for the past 40 years in variety of profit and not for profit organizations. He has a specialization in working in the field of crisis intervention and intimate partner violence. His current specialization is program development in the field of addiction, case management and problem solving courts.

Mike has a 30-year history in healthcare with a 20-year focus on learning and development. He's a champion of learner-centric content development that reflects the cultural processes of experience and learning.

James "Randy" Webb provides workforce development consultation with contracted child and family-serving provider agencies. He facilitates learning for caregivers and designs and implements e-learning in English and Spanish.

Warren is the Sr. Instructional Technologist on the Workforce Development Team. He has over 10 years of experience developing training content. Warren helps the Workforce Development team by building technology-based training and identifying solutions to various learning barriers via technology.

Rachel Hammett is the Learning Administrative Assistant on the Workforce Development Team. She has worked in the Administrative Assistant work field for over 11 years. Rachel helps the team with all admin tasks and works with all team members to complete projects and trainings.

Lynn Kruk is the Director of Provider Education and Workforce Development for Mercy Care and has been with Mercy Care almost 14 years. Lynn brings to the table a little over 38 years of Claimsexperience, primarily in Claims Management,as well as Provider Education. She has served as the Director of Workforce Development for the past 3+ years, bringing both provider education and workforce development together to enhance provider education for all integrated services covered by Mercy Care. Lynn is a Certified Coder, holding both Certified Professional Coder (CPC) and Certified Outpatient Coder (COC) certifications through the American Association of Professional Coders (AAPC). She has been a certified coder for the past 12 years. Lynn is dedicated to providing timely and accurate information to our providers in order for them to continue to provide quality care to our members and your patients for all Mercy Care lines of business.