Skip to main content

Care and disease management

Our care managers are here for you. These can be coordinators, nurses, social workers or licensed counselors. They understand your health conditions and can help you get the care you need. Not sure if care management is right for you? Complete your health risk survey and we’ll help you find out. 

Who might need a care manager?

Care managers work with both adults and children. They provide info about your health conditions and ways to take care of yourself. 

You may be a good fit for a care manager if you:

  • Make frequent emergency room (ER) visits  
  • Have had recent hospital stays 
  • Manage a complex condition 
  • Are pregnant, especially if you’re high risk 
  • See two or more providers 
  • Just got a referral to a specialist 
  • May need an organ transplant
  • Need medicines or supplies your providers ordered 
  • Want to apply for Arizona Long-Term Care System (ALTCS)
  • Need treatment for substance use 

Managing chronic conditions?

Some health issues need more care. If you’re managing a chronic condition, a care manager can help you get the treatment you need to feel better. 

Care managers can help manage conditions like:

  • Asthma 
  • Cancer 
  • Congestive heart failure
  • Chronic obstructive pulmonary disease (COPD)
  • Behavioral health conditions like depression or anxiety
  • Diabetes
  • Hemophilia
  • High blood pressure 
  • HIV

What does a care manager do?

What does a care manager do?

A care manager can help you learn how to manage your health care needs. Care managers work with you to make a plan of care that fits you and your goals. 

How care managers can help

They can help you:

  • Find a primary care physician (PCP)
  • Find specialists and behavioral health services near home
  • Schedule rides to your doctor, pharmacy or hospital
  • Get medical and dental services, supplies and equipment
  • Find community resources and educational materials
  • Get the services you need

Your care manager works with:

  • You
  • Your provider
  • Your representative

Your care manager usually works with you by phone. They’ll ask about your health and care needs. You can have family and others present, if you’d like them to take part.

Did you complete your health risk survey?

This will help us decide what level of care you need. Once you complete the survey, we’ll review your results and talk with you about your care options. Log in to ${member_portal} to take the health risk survey.

Learn more about care management 

Just call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${MS_hours}.


Call Member Services at ${MS_phone_1} or ${MS_phone_2} (TTY 711) We’re here for you ${member_services_hours}.